Delivery Logistics Industry
Thought and Leadership
The traditional retail experience over the last century has focused on local people seeing the merchandise, choosing what they want to buy and leaving the store with their purchase. In the case of larger items, they would expect delivery which would rely on its inventory. Today, the experience has completely changed.
While a Terms and Conditions agreement is recommended to have for your website, it’s not required by law to have this agreement. Only Privacy Policies are required by law if you collect personal data from your users: email address, first and last names, shipping address, etc. These are especially important for businesses involved in online retail and eCommerce.
In the age of Amazon and Uber there are two crucial aspects of logistics that businesses must look at operational efficiency of the supply chain in order to have better visibility internally, as well as customer experience during the last mile of delivery - namely, an engaging experience that provides the end-customer with full visibility over where their delivery is and when it will arrive.