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Returns Management:
Simplified

Automate and optimize the entire returns process to streamline operations, increase CSAT and reduce return costs.

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Your Returns. Your Way.

Use our 200+ multi
carrier network to facilitate your entire return process.

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Offer a convenient returns experience to your customers via your fleet.

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More Return Options

Offer wider return options by enabling customers
to send back orders easily and conveniently at
designated drop-off locations.

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Automated Documentation

Automatically email customers labels or QR codes
for their return and automate any documentation of
choice including pro forma invoices.

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Real-Time Updates

Send status updates automatically when an item is en route
and create a seamless tracking experience that ensures total
peace of mind.

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Refund Automation

Set refunds on autopilot by automatically triggering
reimbursements according to your rules at predefined
points along the customer journey.

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FAQ

WHAT IS RETURNS MANAGEMENT?

Returns management refers to the process of handling product returns and managing the associated logistics and operations. It involves the activities and procedures that occur when a customer wants to return a product they have purchased and focuses on efficiently managing the return process to ensure customer satisfaction and minimize costs for the retailer or e-commerce business. Returns management typically encompasses the following key aspects: Return Authorization, Return Packaging, Reverse Logistics, Inspection and Assessment, Refund or Exchange, Restocking or Disposal, Analytics and Improvement.

WHAT IS THE DIFFERENCE BETWEEN RETURNS MANAGEMENT AND DELIVERY MANAGEMENT?

While returns management deals with the reverse flow of goods during the return process, delivery management deals with the forward flow of goods from the seller to the customer during order fulfillment and shipment. Both processes are essential for an effective supply chain and logistics operation, but they address different stages and directions of product movement.

HOW DOES AUTO RETURNS MANAGEMENT SOFTWARE WORK?

Auto returns management software, also known as automated returns management software, is designed to streamline and automate various aspects of the returns management process. It is usually part of a larger Delivery Management Platform (DMP)and it uses algorithms to automatically manage each stage of the return process, from initiation and authorization to label printing, tracking, receipt and refund.

WHY USE RETURNS MANAGEMENT SOFTWARE?

By automating various stages of the returns management process, auto returns management software helps streamline operations, improve efficiency, reduce manual errors, and enhance the overall customer experience. It can save time and resources for retailers, allowing them to focus on resolving return issues promptly and improving customer satisfaction

Returns Management: Simplified

Your Returns. Your Way.

Use our 200+ multi carrier network to facilitate your entire return process.

Offer a convenient returns experience to your customers via your fleet.

More Return Options

Automated Documentation

Real-Time Updates

Refund Automation

FAQ

Returns Management:
Simplified

Use our 200+ multi
carrier network to facilitate your entire return process.