For the previous version of the Platform Privacy Policy please click here

For the previous version of the Site Privacy Policy please click here

This Privacy Policy describes how we – Bringg Delivery Technologies Ltd. (together with its affiliates – “Bringg, Inc.”, “Bringg UK Limited”, “Bringg Tecnologia Ltda” and any other affiliate company as may be added in the future, “Bringg”, “we”, “our” or “us”) collect, store, use and disclose personal information regarding individuals (“you”) who: (i) visit or otherwise interact with our primary website available at / (and its subdomains), or any other website, webpage, e-mail, text message or online ad under our control (collectively, the “Site”); (ii) use Bringg’s orchestration delivery and fulfillment platform (“Platform”), “Bringg’s Driver App”, “Bringg’s Dispatcher App” and dashboard, and any other web or mobile-based applications as may be made available from time to time (“Apps”), and the Bringg application program interface, software development kit or other development tools (“APIs”) (collectively, the “Services”).

This Privacy Policy explains the types of information we collect from you or that you may provide when you:

  • visit our Site, make enquiries, request a demo of our Services, sign up for our conferences or newsletters, or otherwise contact us (“Site Users”);
  • use the Platform and Apps on behalf of a business which is Bringg’s paying customer (the “Customer”) in your capacity as an:
    • authorized employee or service provider of the Customer (e.g.: dispatcher) (“Authorized Users”); and
    • Customer own mobile workforce to the Services or a third-party delivery services provider (e.g: driver) (“Mobile Personnel” or “External Carrier”, respectively, and collectively, “Mobile Personnel”)
  • use our Services as an end customer of the Customer (“End Customer”).

Your privacy is important to us, and we are strongly committed to making our practices regarding your personal information transparent and fair. Please read this Privacy Policy carefully and make sure that you fully understand and agree to it. You are not legally required to provide us with any personal information (defined below) and may do so (or avoid doing so) at your own free will. “Personal Data” or “personal information” means any information that can be used, alone or together with other data, to uniquely identify any living natural person. If you do not wish to provide us with such personal information, or to have it processed by us or any of our Service Providers (defined below) or sub-processors, please simply do not enter our Site or use our Services.

This Privacy Policy forms part of our Terms of Service (the “Terms”). Any capitalized but undefined term in this Privacy Policy shall have the meaning given to it in the Terms applicable to your use.

  1. Data Controller/Processor

    Certain data protection laws and regulations, such as the General Data Protection Regulation (EU) 2016/679 (the “GDPR“), typically distinguish between two main roles for parties processing Personal Data: the “Data Controller,” who determines the purposes and means of processing, and the “Data Processor,” who processes the data on behalf of the Data Controller.
    Depending on the context of the Personal Data you provide and the activities undertaken by us, Bringg may be the Data Controller or Data Processor of your Personal Data.

    Bringg is the Data Controller of any Personal Data:

    • submitted by or collected from the Site Users;
    • submitted by Authorized Users upon the creation of the account, when they register Customer’s billing details for processing payment, and when they open a support request;
    • automatically collected from Authorized Users device;
    • obtained from other sources such as third party marketing, analytics and technology partners.

    Bringg is the Data Processor of any Personal Data:

    • submitted by a Customer concerning any of its Authorized Users and/or Mobile Personnel, or otherwise uploaded by the Authorized Users and/or the Mobile Personnel in connection with the use of our Services;
    • submitted by a Customer concerning any of its End Customers or otherwise uploaded by the End Customers in connection with the use of our Services.

    In such instances where we are the Data Processor, our Customer shall be deemed the Data Controller of such Personal Data and we will only process such Personal Data on our Customer’s behalf and in accordance with its instructions, subject to our Terms of Service, our Data Processing Agreement (to the extent applicable), and other commercial agreements. The Customer will be solely responsible for meeting any legal requirements applicable to Data Controllers (such as establishing a legal basis for processing and responding to Data Subject Rights requests concerning the data they control).

    If you are an End Customer, you should contact the Customer directly, for any requests or queries regarding your Personal Data, including accessing, correcting or deleting your Personal Data from the Services.

  2. What information we collect and how is it used

    This Privacy Policy details Bringg’s practices for the Site and Services it offers separately. In order to have the full picture of our privacy practices, you need to read the relevant section about the Site or Services you are using (see below links) together with the rest of this Privacy Policy.

    • Site: If you are a Site User, please see here for more information about the privacy practices in connection with the use of our Site.
    • Services: If you are an Authorized User or End Customer of one of our Customers, please see here for more information about the privacy practices in connection with the use of our Services.
  3. Data Sharing

    We will only share your Personal Data with third parties in the ways that are described in this Privacy Policy.
    We do not “sell” your personal information, as such term is defined in the California Consumer Privacy Act of 2018 (“CCPA”).
    Where we process personal information on behalf of our Customers, we use various sub-processors. A list of our current sub-processors is available here.

    In addition, we may share your personal information with different service providers that provide services to help us with our business activities (such as customer support, billing, operating the Site, opening and operating your account as well as providing ancillary services and solutions) (“Service Providers”). Specifically, the categories of recipients with whom Bringg shares personal information include:

    • (i) hosting and storage services (such as Amazon Web Services and Google Cloud Platform (GCP)); (ii) ERP system (such as Netsuite) and other billing and payment processors and vendors; (iii) CRM systems (such as Salesforce.com Inc); (iv) data and cybersecurity services; (v) web analytics and performance tools; (vi) mailing and communication systems which may record some of our conference calls with prospective customers (such as Zoom and Gong.io); (vii) marketing tools for data enrichment, lead generation, and sales automation (such as HubSpot); (viii) an HR management platform to optimize our hiring (such as Greenhouse Software, Inc).
    • our business partners with whom we jointly offer products or services.
    • professional advisors, as necessary, such as auditors, law firms, or accounting firms.
    • regulators, courts or competent authorities, to the extent such sharing of personal information is necessary to: (i) comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies, or if required to do so by court order, or (ii) to exercise or defend legal claims, or (iii) to enforce our terms and conditions, other applicable terms of service, or other agreements, or (iv) for other legal and security reasons and to protect our Services and business.
    • our corporate affiliates in order to provide the Services
    • prospective buyer, seller, new owner, or other relevant third party as necessary while negotiating or in relation to a change of corporate control such as a restructuring, merger, acquisition, or sale or transfer of our assets, or in connection with bankruptcy or similar event.
    • Recipients to which you have provided your consent to us sharing or transferring your personal data (e.g., where you provide us with marketing consents or opt-in to optional additional services or functionality).
    • Third party integrations – Our Services may allow you to connect and use certain external third-party products, services, or software in conjunction with your use of our Services (“Third Party Services,” and each, a “Third Party Service”). The provider of these integrated Third Party Services may receive certain relevant data about or from your account on the Services or share certain relevant data from that account on the Third Party Service with our Services, depending on the nature and purpose of such integration. You acknowledge that your use of such Third Party Service is governed solely by the terms and conditions, acceptable use policy, privacy policy or any other similar policy or terms of such Third Party Service, and that Bringg does not endorse, is not liable for, and makes no representations as to the Third Party Service, its content, or the manner in which such Third Party Service uses, stores, or processes your data.

    If you want to receive the list of the current Service Providers who receive your Personal Data, please make your request by contacting us to privacy@bringg.com.

  4. Cookies and Tracking Technologies

    We may use cookies, pixel tags, local storage, Flash, and other technologies to automatically collect information and Personal Data and cross-reference it with other Personal Data we have about you, when you access or use the Site, the Platform via a web browser and/or the Apps.
    These industry-standard technologies are essentially small data files placed on your computer and other devices, which store certain information on the browser or hard drive of your computer and/or your mobile telephone device (“Local Storage”).
    It is easy to prohibit the Local Storage. Most devices and browsers will allow you to erase cookies from your device’s hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. In order to erase or disable the Local Storage option in Flash you should use the settings option of Flash according to the specific instructions provided by the technology provider. However, if you block or erase cookies, or change the settings of Flash, your experience of the Site may be limited. Please note that unless you block the acceptance of cookies, the Site will utilize cookies upon your use of the Site (all unless it is required by applicable law to provide a separate consent to use such cookies, and in which case we will use such cookies only after we receive your separate consent to such use and subject to your right to withdraw such consent at any time).
    Cookies and other Local Storage help Bringg personalize the Site, and to: distinguish you from other users, track clicks, and online activity to estimate usage pattern and perform other analytics;
    gather information about your approximate geo-location to provide localized content;
    store information about your preferences and the device or browser you are using, and thereby customize, personalize, and improve the Site; and prevent fraud and/or abuse of our Services.
    To learn more about our practices concerning cookies and tracking, please see our Cookies Policy.

  5. Additional EU, UK and Brazil data subjects Rights

    If You are a resident of the EU, the European Economic Area (EEA), the United Kingdom or Brazil, and you use the Site and/or the Services, for the purposes of applicable data protection law in such jurisdictions (primarily the GDPR), please note that in addition to the terms set out above, the terms set out in the GDPR Privacy Notice shall also be applicable to you. To the extent of any conflict between this Privacy Policy and the GDPR Privacy Notice, the GDPR Privacy Notice shall prevail.

  6. California Residents Rights

    If you are a consumer residing in California, the CCPA provides you additional rights regarding your personal information, all as set out in the California Privacy Notice which shall also be applicable to you. To the extent of any conflict between this Privacy Policy and the California Privacy Notice, the California Privacy Notice shall prevail.

  7. Data Retention

    We will retain your Personal Data for as long as required to provide the Site and Services and to perform the purposes for which the data was collected.
    If you are our Customer, we will retain the Personal Data collected from you in accordance with the contractual terms stipulated between you and Bringg. You may instruct us to delete the Personal Data in your account following the termination of our contractual relationship, and we will make such deletion within 14 days from your request. All order information (including any Personal Data contained in such order) will be retained for a period of 90 days from the placement of each such order by an End-Customer. Following such period, the Personal Data will be hashed for anonymization and will be aggregated. Customer may at any time instruct us to apply such process on order information on a case-by-case basis, before the lapse of the 90-day period. We keep database backups for a period of 30 days.
    In addition to the retention periods mentioned above, in some circumstances we may store your Personal Data for longer periods, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your Personal Data or dealings, in which case this will generally be the length of the relationship plus the length of any applicable statutory limitation period under local laws.

  8. Minors

    Our Site and Services are not intended for children under the age of sixteen (16), and Bringg does not intend and does not knowingly directly collect Personal Data from children. Children must not use our Site or Services, except where their parent or guardian has provided consent. If you use our Site or Services, you represent that you are at least sixteen (16) years of age and we reserve the right to request proof of age at any stage so that we can verify that. In the event that we become aware that you provided Personal Data in violation of the foregoing age limitation or applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such information, please contact us at privacy@bringg.com.

  9. Data Security

    We have implemented generally accepted industry standard technical, organizational and security measures, as well as internal procedures, to maintain the security and integrity of our Site, Platform and/or Apps and to protect your Personal Data from unauthorized access to it.
    Some of the Security measures that we employ include, without limitation: highly secure services design and implementation using state of the art encryption and architectures mechanisms, restriction of access to your Personal Information to individuals who need access to it in order to process it on Bringg’s behalf and implementation of a secure permission management and auditing system using specific and proprietary firewall and network access filtering as well as security group mechanisms.
    Please note, however, that there are inherent risks in transmission of information over the Internet or other methods of electronic storage and we cannot guarantee that your Personal Data will be secure in all instances. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.
    For more information about our security practices, please see here.

  10. Changes to the Privacy Policy

    This Privacy Policy can be updated from time to time and therefore we ask you to check back periodically for the latest version of the Privacy Policy. The most current version of this Privacy Policy will always be posted on this page. In case of any material changes to this Privacy Policy related to our use of your Personal Data in a manner different from that stated at the time of collection, we will make reasonable efforts to post a clear notice on the Site, Platform and/or Apps or we will send you an e-mail regarding such changes to the e-mail address that you may have provided us with. Such material changes will take effect seven (7) days after such notice was provided on our Site, Platform and/or Apps or sent to you via e-mail, whichever is the earlier. Otherwise, all other changes to this Privacy Policy are effective as of the stated “Last Revised” and your continued use of the Site and the Services on or after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes.

  11. Contact Information

    If you have any questions (or comments) concerning this Privacy Policy, please send us an email to the following address: privacy@bringg.com or fill in this form, and we will make an effort to reply within a reasonable timeframe.
    Bringg Delivery Technologies Ltd., a registered company in the state of Israel (No. 514938281) at 132 Derech Menachem Begin, 19th floor, Tel Aviv, 6701101, Israel.
    Bringg, Inc., a Delaware corporation with offices at 180 N LaSalle Street, Suite 2950, Chicago, IL 60602, USA.