Bringg It On!

Position Title: Application Support Engineer (USA)

Department: Success

We’re looking for enthusiastic and energetic geeks – with experience in customer and technical support – to join our Global Support Team in Chicago.

Position Responsibilities:

• Resolve product or service problems by clarifying the Customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting the correction or adjustment; and following up to ensure a satisfactory resolution.
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports internally and with our Customers
• Build sustainable relationships and trust with our Customers through open and interactive communication
• Provid accurate, valid and complete information on the Bringg system and technical issues by using the right methods and tools
• Constantly improve customer service performance and procedures

Skills /Experience Requirements:

• Experience providing technical support in a customer services team, ideally for SaaS software solutions or equivalent
• Experience working with large international enterprise customers in business critical environments
• A high-level of technical skills and hands-on capabilities, advanced troubleshooting and multi-tasking skills
• Customer-service oriented
• Strong client-facing and communication skills
• Working knowledge of customer service software, databases and tools
• Excellent skills in customer service and support procedures
• Mother-tongue proficiency in English – both written and spoken – a must!
• Flexibility to work customer business hours if required including evenings and weekends
• Experience with information systems and technologies (e.g. data management, databases, SQL, etc.)
• Spanish speaking – preferred 

Position Title: Business Development Rep UK
We are currently looking for a BDR for our London office  

Department: Marketing

Responsibilities:

• Generating new sales pipeline with prospective clients in the UK markets
• Leading qualification meetings with clients to identify relevance for potential partnerships
• Communicating Bringg’s use-case, technology, and features to prospective customers whilst understanding their requirements
• Mapping out target accounts and identifying best approaches to initiate contact with relevant stakeholder within the organization.  
• Establishing strong client relations with customer´s key decision makers 

Skills /Experience Requirements:

• 2+ years of proven success in sales or sales development in B2B, large/strategic customers
• Experience with Salesforce, LinkedIn and other sales tools
• Experience in generating sales pipeline with outbound leads
• High level of technical solution expertise
• Customer facing experience with strong written an verbal communication skills 
• Experience in the logistics delivery field– Big advantage
• Can work independently, highly organized, with a strong self-structure and discipline about your work

Position Title: Customer Success Manager (USA)

Currently looking for Chicago office.

What will you do?

• Establish and maintain trusted relationships across a portfolio of named accounts through account planning, proactive client communications, issue remediation and containment, and performance measurement
• Build and execute account-specific success plans to proactively drive customer health, growth, and advocacy
• Leverage your product knowledge and experience to ensure the customer receives maximum value from their Bringg solutions
• Manage the implementation of new use cases, best practices, and functionality to expand existing accounts   
• Collaborate with Sales to ensure customers' contract renewal 

What you need to have? 

• 3-5 years experience as a Customer Success Manager\ Technical Account Manager with international large enterprises.
• Technical knowledge and skills related to software solutions (SaaS environment)
• Excellent communication skills with customers and key executives
• An ability to create structure in ambiguous situations and implement strategies to drive success
• Business results oriented, negotiation and presentation skills
• Travel: up to 20%
• Experience with the logistics industry is strongly preferred

Position Title: Customer Success Manager (EMEA)

Location: UK, France, or Tel Aviv

What will you do?

• Establish and maintain trusted relationships across a portfolio of enterprise accounts through account planning, proactive client communications, issue remediation and containment, and performance measurement
  
• Build and execute account-specific success plans to proactively drive customer health, growth, and advocacy
• Leverage your product knowledge and experience to ensure the customer receives maximum value from their Bringg solutions
• Manage the implementation of new use cases, best practices, and functionality to expand existing accounts   
• Collaborate with Sales to ensure customers' contract renewal 

What do you need to have? 

• 3-5 years experience as a Customer Success Manager\ Technical Account Manager with international large enterprises.
• Technical knowledge and skills related to software solutions (SaaS environment)
• Excellent communication skills with customers and key executives
• An ability to create structure in ambiguous situations and implement strategies to drive success
• Business results oriented, negotiation and presentation skills
• Tech aptitude and tech savvy
• Travel: up to 20%
• Strongly preferred: Experience with the logistics industry
• Strongly preferred: French and/or Spanish language skills, in addition to English (required)

At Bringg, we’re passionate about helping retailers and logistics providers scale up and optimise their businesses.  We are helping Fortune 1000 companies transform the way they fulfil, with a customer-centric obsession.   Supply chains, last mile and customer fulfilment have long been the most expensive and painful area for any business to modernise.  If this challenge excites you, we’d love to hear from you.

What you’ll be part of:

With the mission “to help companies scale up and optimize their customer experiences and logistics operations”.  Bringg’s cloud platform connects, automates and orchestrates supply chain technology, people and providers, making innovative delivery and fulfillment models accessible and valuable to everyone.  

We strive to inspire ourselves, our customers, our partners and even the market to be more.

We help brands quickly scale up their business in an increasingly competitive world, with new fulfillment and delivery models that are optimized for greater cost efficiency and exceptional customer experiences.   Together, we will continue to differentiate, meet increasing demand, and make an impact wherever our technology helps people.

Bringg is mission critical to our customers.  As part of our Customer Engagement and Advocacy organisation you will be key to ensuring the lasting success of our customers helping to remove any roadblocks to value creation and also ensuring that our customers are always able to deliver to their customers.

What you’ll be responsible for:

This is a senior-level role for someone capable of owning and scaling Bringg’s 24×7 Global Customer Support organization. You will play an integral role in defining and executing our strategy for providing world class service to customers with every interaction. From resolving general inquiries to troubleshooting complex technical issues, you and your team will partner with a variety of internal stakeholders to address all customer needs in a timely manner, build and optimize ticket flows and procedures, and provide regular operations reports to a cross-functional team on a monthly basis.

Most importantly, you will set the foundation for long-term, successful customer relationships that rely on Bringg’s technology and future innovation to grow their business.

What you'll work on:

• Recruiting, hiring, training, and coaching a global team of Customer Support Engineers and Managers
• Developing and publishing policies and standard operating procedures for the Customer Support organization
• Creating and maintaining knowledge base documentation, as well as support playbooks and macros, for the Bringg solution
• Ensuring that all Bringg customers are delighted with the service provided by the support team, as measured by customer satisfaction surveys
• Optimizing ticket flows, procedures, and tools used for tracking and responding to customer issues
• Defining and maintaining SLAs for all issue types and priorities, handling critical escalations, and providing incident reports to customers
• Reporting regularly to internal stakeholders on customer support operations and ticket metrics

What you will bring to “Bringg”:

• 10+ years experience in B2B customer service or support roles ideally within SAAS / logistics organizations
• 7+ years of managerial experience, preferably managing managers
• Experience building and operating a 24×7 customer support organization servicing customers around the globe
• Knowledge of commonly used helpdesk software such as Zendesk, and JIRA
• You have a passion for enabling and motivating people to do their best work
• You work very well cross-functionally, and are able to think rigorously and make hard decisions and tradeoffs
• You have experience managing remote teams
• The ability to thrive on a fast pace environment with high level of autonomy and responsibilities
• Track record of achieving high levels of customer satisfaction

We are an equal opportunity employer and value diversity at Bringg. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

At Bringg, we’re passionate about helping retailers and logistics providers scale up and optimise their businesses.  We are helping Fortune 1000 companies transform the way they fulfil, with a customer-centric obsession.   Supply chains, last mile and customer fulfilment have long been the most expensive and painful area for any business to modernise.  If this challenge excites you, we’d love to hear from you.

Our Enterprise Sales Team is responsible for helping the biggest global enterprises transform their fulfilment models through a unique approach of connecting and digitising the supply chain. This team is strategically expanding our client base in the Fortune 1000 (>$1bn Revenue) segment. We're continuing to build this team with individuals who are passionate about understanding complex business challenges and leading the customer through a value-based engagement model.

As an Enterprise Account Executive, you will follow a well-defined methodology that helps identify the customer's unique challenges and prove the value of Bringg.  Our AE’s are helping their customers transform their businesses, thus having a big impact on their future success.

The Opportunity

Bringg is experiencing hyper-growth and expanding across EMEA.  After a highly successful 2020, we have an opportunity to expand our team in Southern EMEA, coverin France, Spain and Italy as our core markets.

This person will lead our efforts to win in these markets, landing and expanding large Retail companies.  Further, this person will build our ecosystem of partnerships to support their business.

What you’ll do

• Build  & execute strategic territory and pipeline generation plans.
• Identify and build C-Level champions within target accounts to help them identify and execute transformational change.
• Lead target accounts through a well-proven value-based engagement model to evidence how they can achieve operational efficiencies, new revenue streams and a world-class customer fulfilment experience with Bringg.
• Establish, develop and maintain positive business and customer relationships in the territory
• Work with Pre-Sales, Customer Success and other internal stakeholders to ensure the customer receives maximum value and expedites customer issues as they arise

What we expect from you

• Be the CEO of your own business
• Manage the success of your business through our purpose-built and industry-proven leading indicators (LI’s)
• Maintain Salesforce accuracy to secure the required resources and assistance to help on opportunities  
• Achieve your new logo and expansion ARR targets quarter on quarter.

What you’ll learn

• Learn our world-class sales methodology to consistently overachieve on quarterly/annual revenue goals 
• How to be in control of your own career trajectory either, enterprise sales or leadership. We promote from within and on merit.

About you

• You reside in France, Spain or Italy and speak two of these languages to a business proficient standard.
• You have a high degree of emotional intelligence, with a track record of being naturally curious, resulting in an always learning mindset.
• You are hungry to learn and develop making you highly coachable
• 5+ years of sourcing and closing $250k+ complex value-based sales.
• Proven evidence of using research and a data-driven approach to pipeline planning & territory planning to proactively identify opportunities from business-led discussions
• A high achiever with a proven referenceable attainment year over year and are in the top 10% in your current organisation
• A true team player, with strong moral values that benefits the mutual success of the team, not the individual.
• Aptitude to navigate complex organisations and hierarchies, and evidence of building multiple referenceable supporters.
• Able to show evidence of providing business value to customers.
• Can engage and hold conversations with C-Level Executives.
• Self-starter who is invested in the success of the team, ability to work in a startup environment

About Bringg

Bringg helps retailers and logistics companies scale up and optimize their operations with an innovative, data-led delivery and fulfillment cloud platform. Using Bringg, retailers and logistics providers can rapidly enable innovative delivery and fulfillment models that maximize the customer experience, optimize logistics operations and scale business channels for growth. Some of the world’s best-known brands in more than 50 countries use Bringg’s platform to deliver the perfect last mile experience at peak efficiency across multiple delivery models.

The Opportunity

In this role, you will be responsible for cultivating strategic relationships to expand our client base with the largest retail enterprises. You will follow a well-defined methodology that helps identify the customer's unique challenges and prove the value of Bringg's platform and our ability to optimize their fulfillment operations to meet increased demand with exceptional customer experiences and greater operational efficiency.

We're continuing to build our team with individuals who are passionate about understanding complex business challenges and leading the customer through a value-based engagement model.

What you'll do:

• Manage the full sales cycle with enterprise clients (Tier 1) using a consultative, relationship-driven approach
• Build & execute strategic territory and pipeline plans to generate new business with prospective clients in global markets
• Establish, develop and maintain positive business and customer relationships in the territory
• Identify and build C-Level champions within target accounts to help them identify and execute transformational change
• Work with Pre-Sales, Customer Success and other internal stakeholders to ensure the customer receives maximum value and expedites customer issues as they arise
• Educating and advising clients on the most effective way to use the platform whilst understanding their requirements

Requirements:

• 5+ years’ experience selling software solutions to large enterprises and Fortune 500 companies 
• Experience in the logistics delivery / e-commerce field – Big advantage
• Experience selling to and managing relationships with VP and C-Level Executives
• Proven ability to navigate complex organizational structures, long sales cycles, and multiple decision-makers
• World-class interpersonal communication and presentation skills
• High degree of emotional intelligence – with a track record of being naturally curious, ambitious, and eager to learn
• Ability to thrive and adapt in a fast-paced, evolving environment 
• Outgoing, positive and energetic personality
• Self-motivated and independent
• Flexibility – ability to travel 

Bringg is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.

We’re looking for a Senior Sales Representative: Experienced, achievement orientated, curious and confident sales professionals are more than welcome to join our Superstar team!

Position Responsibilities:

• Managing the full sales cycle of large enterprise (Tier 1) companies
• Generating new business with prospective clients in global markets
• Educating new clients on Bringg’s features and functionality
• Advising clients on the most effective way to use the platform whilst understanding their requirements
• Establishing strong client relations and creating solutions for clients

Experience Requirements:

• 5+ years’ experience in Sales development
• Experience in the Fortune 500 companies
• Experience in the logistics delivery / e-commerce field – Big advantage
• Selling enterprise platforms to Fortune 500 companies – C-level 
• Solid sales qualification experience, utilizing a consultative mindset
• Exceptional interpersonal communication and presentation skills
• Outgoing, positive and energetic personality
• Self-motivated and independent
• Flexibility – ability to travel abroad

At Bringg, we’re passionate about helping retailers and logistics providers scale up and optimise their businesses.  We are helping Fortune 1000 companies transform the way they fulfil, with a customer-centric obsession.   Supply chains, last mile and customer fulfilment have long been the most expensive and painful area for any business to modernise.  If this challenge excites you, we’d love to hear from you.

Our Enterprise Sales Team is responsible for helping the biggest global enterprises transform their fulfilment models through a unique approach of connecting and digitising the supply chain. This team is strategically expanding our client base in the Fortune 1000 (>$1bn Revenue) segment. We're continuing to build this team with individuals who are passionate about understanding complex business challenges and leading the customer through a value-based engagement model.

As an Enterprise Account Executive, you will follow a well-defined methodology that helps identify the customer's unique challenges and prove the value of Bringg.  Our AE’s are helping their customers transform their businesses, thus having a big impact on their future success.

The Opportunity

Bringg is experiencing hyper-growth and expanding across EMEA.  After a successful 2020, we have an opportunity for our 1st Bringgster in the DACH Region.

This person will lead our efforts to win in this market, landing and expanding large Retail and Logistics companies.  Further, this person will build our ecosystem of partnerships to support their business.

What you’ll do

• Build  & execute strategic territory and pipeline generation plans.
• Identify and build C-Level champions within target accounts to help them identify and execute transformational change.
• Lead target accounts through a well-proven value-based engagement model to evidence how they can achieve operational efficiencies, new revenue streams and a world-class customer fulfilment experience with Bringg.
• Establish, develop and maintain positive business and customer relationships in the territory
• Work with Pre-Sales, Customer Success and other internal stakeholders to ensure the customer receives maximum value and expedites customer issues as they arise

What we expect from you

• Be the CEO of your own business
• Manage the success of your business through our purpose-built and industry-proven leading indicators (LI’s)
• Maintain Salesforce accuracy to secure the required resources and assistance to help on opportunities  
• Achieve your new logo and expansion ARR targets quarter on quarter.

What you’ll learn

• Learn our world-class sales methodology to consistently overachieve on quarterly/annual revenue goals 
• How to be in control of your own career trajectory either, enterprise sales or leadership. We promote from within and on merit.

About you

• You have a high degree of emotional intelligence, with a track record of being naturally curious, resulting in an always learning mindset.
• You are hungry to learn and develop making you highly coachable
• 5+ years of sourcing and closing $250k+ complex value-based sales.
• Proven evidence of using research and a data-driven approach to pipeline planning & territory planning to proactively identify opportunities from business-led discussions
• A high achiever with a proven referenceable attainment year over year and are in the top 10% in your current organisation
• A true team player, with strong moral values that benefits the mutual success of the team, not the individual.
• Aptitude to navigate complex organisations and hierarchies, and evidence of building multiple referenceable supporters.
• Able to show evidence of providing business value to customers.
• Can engage and hold conversations with C-Level Executives.
• Self-starter who is invested in the success of the team, ability to work in a startup environment

Position Title: Enterprise Sales Executive

Department: Outbound Sales

We’re looking for a Senior Sales Representative: Experienced, achievement orientated, curious and confident sales professionals are more than welcome to join our Superstar team!

Position Responsibilities:

• Managing the full sales cycle of large enterprise (Tier 1) companies
• Generating new business with prospective clients in global markets
• Educating new clients on Bringg’s features and functionality
• Advising clients on the most effective way to use the platform whilst understanding their requirements
• Establishing strong client relations and creating solutions for clients

Experience Requirements:

• 5+ years’ experience in Sales development
• Experience in the Fortune 500 companies
• Experience in the logistics delivery / e-commerce field – Big advantage

Skills requirements:

• Selling enterprise platforms to Fortune 500 companies – C-level 
• Solid sales qualification experience, utilizing a consultative mindset
• Exceptional interpersonal communication and presentation skills
• Outgoing, positive and energetic personality
• Self-motivated and independent
• Flexibility – ability to travel abroad
• MUST: Fluent English – speaking and writing
• MUST: Fluent Spanish or Portuguese

Bringg is looking for an FP&A Analyst to form the FP&A team!

This is a unique opportunity to take a significant role in analyzing our operation, providing key insights, financial results reporting, implementation of monitoring processes, raising challenges in real-time, and driving strategic initiatives forward.

Responsibilities

• Prepare and monitor long-range strategic planning models
• Establish, track and monitor key operating metrics used to drive the business to greater efficiency
• Partnering the sales management, analyzing and reviewing deals, and advising on revenue recognition and other financial aspects
• Monitoring, analyzing and interpreting sales and revenue data, providing weekly and monthly management reports to the sales management.
• Leading the annual budget preparation. Budget control and forecasting by an actual vs. budget vs. forecast analysis on a monthly basis, building, identifying and monitoring KPIs, and raising flags when needed
• Prepare forecasts by gathering input from business leaders and supporting analysis
• Assist with preparation of materials and presentations to senior management, the Board and investors
• Take part in the development and maintenance of financial models, new reports, metrics and processes

Requirements

• B.A in Economics/Accounting – Must
• 5+ years’ experience as a Financial Analyst in a global SaaS company
• Strong analytical skills with the highest standards of accuracy and precision
• Outstanding communication presentation, and interpersonal skills
• Able to take ownership in a fast-paced environment, managing priorities and driving initiatives to increase efficiency
• Familiarity with Netsuite, Salesforce and Looker – an advantage
• Fluent English

Position Title: Frontend Tech Lead

Department: R&D

Tel Aviv

Who we are:

Want to be a part of the innovative technology reshaping e-commerce delivery and logistics? Are you a leader with natural problem-solving skills? If so, Bringg is the place for you!
In the last few years, and especially these last few months, you might have realized that buying online – e-commerce , is growing and growing… And to get these purchases to customers, companies must deliver, deliver faster and deliver in more ways than one! This requires a best-in-class team and technology. Come and join us as we build the leading next generation delivery and fulfillment cloud platform.

We’re looking for talented frontend Tech Lead with proven record in solving complex problems and scale our platform to the next level.

Responsibilities:

• Take part in design & decision-making processes of a strong, experienced team on a large variety of technologies
• Design, extend and manage large scale web platforms
• Mentor, perform code reviews, evaluate implementations and provide feedback about potential tool improvements
• Learn new technologies and best practices and enrich other team members

Requirements:

• Vast and proven experience in different types of products (B2B and B2C) at scale.
• Proven knowledge and experience with vast range of technologies, woking processes and best practices     
• +4 years of experience with web frameworks such as React, Vue.js and Angular.
• Familiar with state management frameworks such as MobX and Redux.
• Familiar with building tools such as Yarn and Webpack.
• Experienced with realtime sockets.
• Experienced with unit testing frameworks such as Jest, Jasmine or Mocha.
• Comfortable working in a dynamic, fast paced & agile environment.
• Highly motivated and with a passion for learning new technologies and frameworks.
• BSc in Computer Science or equivalent work experience – advantage

Full-Stack Team leader

Department: R&D

Ever had one of these days that you wanted to conquer the world and make a true impact? Keep reading!

We are Bringg – nice to meet you! Our mission is to help retailers and logistics companies scale up and optimize their customer experiences and logistics operations. We connect people and brands through innovative delivery and fulfillment that is accessible, usable and valuable to everyone. Our SaaS cloud platform is used by everyone from Walmart and KFC, to Seko Logistics, Day & Ross, Dixon’s Carphone, Leroy Merlin and Party City. 

We're seeking a heads on Team leader to lead one of the core teams in Bringg and take our product to the next level. 

The team is responsible for a real-time high scale production system with enterprise clients relying on it, while solving complex technical problems and business use cases.

What do you need to Bringg?

• 4+ years team management, hiring and building teams experience.
• 4+ years experience in NodeJs development.
• Strong OOP/OOD + design patterns
• Experience with SQL & NoSQL databases such as Postgres,Mysql, Redis or Memcached.
• Proven experience with asynchronous executions concepts.
• Experience working on complex systems and high scale production environments which are continuously deployed to customers.
• Experience in client side development – an advantage.
• Experience with RabbitMQ, GRPC, Kafka, Docker, WebSockets – an advantage.
• Experience in ruby – an advantage.

Being a Bringgster:

• Purpose – having a meaningful career, the ability to influence and make a true impact.
• People – having awesome fellow bringgsters, that will open their zoom-door, and heart to help you succeed! 
• Path – your growth and autonomy are our top interest, you are the CEO of your team and our job is to enable your growth

And, We fell in love with the hybrid work mode – so we're gonna keep it!

Bringg' is looking for its first HR Operations and Comp & Ben Manager to lead and create processes in our scaling organization, ensuring the company's HR initiatives run smoothly, contribute to a healthy work environment and remain cost-effective. You will review and approve budgets, develop and implement new HR policies and maintain company's HR systems while analyzing data to optimize our proceeses and decisions. 

What will you do:

• Set objectives for the HR team and track progress
• Monitor internal HR systems and databases. Such as: Hi bob, LMS, Handbook
• Review and approve or modify budgets, and Create detailed reports on HR operational costs
• Design and implement company’s global HR policies and handbooks
• Monitor key HR metrics
• Act as a consultant to managers and staff regarding policies and procedures
• Recommend new software to address personnel needs, like performance review tools 
• Address employees’ queries (e.g. on compensation and labor regulations)

What you should have:

• BA in Economy/Industrial management/Equivelant 
• Experience working in B2B/B2C companies
• HR orientation – understanding of the function and profession
• Some experience in HR BI /Data analytics
• Ability to work 3 times a week from the office in center of TLV 
• Basic compensation orientation – salary surveys, equity, employment agreements, payroll
• Basic understanding in benefits – Pensions, funds, allowances, relocations, goodies
• Fluent English and Hebrew
• HRIS orientation – advantage
• Labor law orientation – Local and global labor laws – advantage

Bringg is hiring an Inside Sales Representative in the US to join our scaling Sales organization.

This is an incredible opportunity to be part of a rapidly growing team within Bringg. We see this team becoming a major contributor to the overall revenue generated by the Sales organization at large by the end of 2021.  You will be converting leads into paying customers by coaching and advising them

You will be collaborating with Inside Sales Reps from the US and other locations around the globe, reporting to Bringg’s VP of Inside Sales. 

What you are expected to deliver 

• Own the full sales cycles by employing your sales and technical knowledge to engage with customers continually through to their adoption of Bringg
• Prospect – Identify, contact, and qualify mid market opportunities in the retail space

• Maintain an accurate and robust pipeline and forecast of business opportunities
• Navigate the internal processes to quickly move qualified opportunities through the sales process
• Conduct platform walk throughs with viable prospects  
• Be the voice of the customer. Partner closely with internal teams to efficiently and effectively create the best solution for your clients 

What we expect you to Bringg 

• 3+ years of sales experience – Inside Sales and/or BDR strongly preferred 
• Bachelor’s degree 

• Prior experience with SaaS – Preferably Delivery logistics platform 
• A proven track record of closing deals  – high volume 
• A team player mentality
• A motivated and ambitious attitude
• The ability to move the conversation in a mutually beneficial direction
• The desire and ability to learn and excel in a fast paced evolving environment

We're seeking a talented Automation Engineer to help us scale and take the quality of our product to the next level. The next Bringgster should be passionate about learning new things and working in a fast-past, dynamic environment. Our R&D Bringgsters are facing the challenges of working on a real-time high scale production system with enterprise clients relying on it while solving complex technical problems and business use cases.

What you are expected to deliver:

• Lead the complete testing cycle in agile development: test strategy → execution → automation & maintenance
• Reflect the quality status & alert on gaps
• Write effective tests to ensure coverage and quality
• Develop and Maintain UI & API Automation for Mobile/Web applications in CI/CD environment
• Cooperate with other R&D team members, from Kyiv and Tel Aviv
• Communicate with product managers, support, and other stakeholders in the company

What we expect you to Bringg;

• Strong design, coding and debugging skills (hands-on!)
• Build CI and CD flows from scratch
• 3+ years with Java
• Experience with standard automation framework: Junit or similar framework
• Experience with standard common automation Libraries: Selenium, Appium
• Understanding of web applications concepts
• Strong knowledge in quality assurance practices and methodologies
• Experience with SQL & NoSQL databases such as Postgres, Mysql, Redis

Nice to have;

• Experience in JavaScript automation
• Experience with asynchronous execution concepts

We are looking for a motivated and talented lawyer to join our small but growing in-house legal team, to handle a wide variety of transactions across the company’s business. The right person for this position must be a team player who is comfortable operating in a fast-paced, high-growth environment and is able to balance legal risk with business objectives. This is a uniqוe opportunity to become the first layer in Israel, in a position to influence all aspects of the business. 

You will be reporting to the VP Legal and is part of the larger CFO organization, and all together we are aiming to deliver world class support to the entire Bringg organization.

What you are expected to deliver;

• Draft, review, and negotiate commercial agreements including inbound and outbound SaaS agreements, strategic alliances agreements, marketing and vendor agreements, and confidentiality agreements
• Provide accurate, relevant, and timely advice to the business and leadership on a variety of legal topics
• Learn and apply privacy and data protection laws as well as information security requirements in the review and negotiation of client and vendor agreements, and in furtherance of internal compliance initiatives
• Coordinate with the HR function to provide day-to-day proactive employment law counseling, and support resolution of HR and employment legal issues
• Handle a variety of other issues and projects that arise from time to time

What we expect you to Bringg; 

• LLB, JD or equivalent and license to practice as a lawyer in Israel
• 5+ years of experience in technology transactions, ideally including both private practice and in-house counsel roles
• Experience drafting, negotiating, and closing large, complex, multi-national SaaS and partnership/alliances agreements
• Working knowledge of various privacy regimes such as GDPR, LGPD, and CCPA
• Experience in Israeli labor & employment law — not required but an advantage
• Native-fluency in English with exemplary verbal and written communication skills; fluency in Hebrew a plus
• Self-motivated with an ability to multi-task and deliver outstanding work product while managing a high volume of assignments with varying priorities in a fast-paced, constantly changing environment
• Great attention to detail and organizational skills
• Sense of humor, disdain for drama, interest in learning new things, positive, can-do, “roll up your sleeves” attitude

We’re hiring a Middle Backend Engineer in Bringg Kyiv site, to join our scaling R&D organization.

What is the value of the role 

We're seeking a Talented Middle Backend Engineer to help us scale and take our product to the next level. The next Bringgster should be passionate about learning new things and working in a fast-past, dynamic environment. Our R&D Bringgsters are facing the challenges of working on a real-time high scale production system with enterprise clients relying on it, while solving complex technical problems and business use cases.

Who’s on the team?

The team includes backend, frontend and automation professionals, reporting to an experienced team leader, that all together are aiming to build a robust and strategic billing system between our clients and other partners we have.

What you are expected to deliver;

• Write scalable, reliable and high performance code
• High unit and functional testing coverage
• Pure CI/CD flows, from local to production
• Outside the box architectural solutions
• Cooperate with other R&D team members, from Kyiv and Tel Aviv
• Communicate with product managers, support and other stakeholders in the company

What we expect you to Bringg ;

• 3+ years experience in NodeJS Server side development
• Strong knowledge in design patterns and architectural abilities
• Experience with SQL & NoSQL databases such as Postgres, Mysql, Redis.
• Proven experience with asynchronous execution concepts.
• Experience working on complex, microservices and event sourcing systems 

Nice to have;

• Experience in client side development (React is preferred)
• Experience with RabbitMQ, GRPC, Kafka, Docker, WebSockets, ROR

We’re hiring an Engineering Team Leader in Bringg Kyiv site, to join our scaling R&D organization.

Bringg's Engineering Team Leader to help us scale and take our product to the next level. The next Bringgster should be passionate about learning new things and working in a fast-past, dynamic environment. Our R&D Bringgsters are facing the challenges of working on a real-time high scale production system with enterprise clients relying on it while solving complex technical problems and business use cases.

What you are expected to deliver ;

• Work with the team on daily basis ensuring teammates having clear understanding on deliverables and have comfort work environment
• Manage the project delivery in agile manner
• Write scalable, reliable, and high-performance code
• High unit and functional testing coverage
• Pure CI/CD flows, from local to production
• Outside the box architectural solutions
• Cooperate with other R&D team members, from Kyiv and Tel Aviv
• Communicate with product managers, support, and other stakeholders in the company

What we expect you to Bringg ;

• Experience in leading and mentoring other team members
• 5+ years experience in React front-end development
• Strong knowledge in design patterns and architectural abilities
• Familiar with build tools such as Webpack
• Experience with the development of large scale single-page applications
• Proven experience with asynchronous execution concepts
• Experience working on complex, microservices and event sourcing systems 

Nice to have;

• Experience with web frameworks such as Vue.js and Angular
• Experience with unit testing frameworks such as Jest, Jasmine, or Mocha 

We’re hiring a Middle Frontend Engineer in Bringg Kyiv site, to join our scaling R&D organization.

What is the value of the role

We're seeking a Talented Middle Frontend Engineer to help us scale and take our product to the next level. The next Bringgster should be passionate about learning new things and working in a fast-past, dynamic environment. Our R&D Bringgsters are facing the challenges of Working on a real-time high scale production system with enterprise clients relying on it, while solving complex technical problems and business use cases.

Who’s on the team?

The team includes backend, frontend and automation professionals, reporting to an experienced team leader, that all together are aiming to build a robust and strategic billing system between our clients and other partners we have.

What you are expected to deliver (Responsibilities);

• Write scalable, reliable and high performance code
• High unit and functional testing coverage
• Pure CI/CD flows, from local to production
• Outside the box architectural solutions
• Cooperate with other R&D team members, from Kyiv and Tel Aviv
• Communicate with product managers, support and other stakeholders in the company

What we expect you to Bringg (Requirements); 

• 2+ years of experience with web framework React
• Familiar with state management frameworks such as MobX and Redux
• Familiar with build tools such as Webpack
• Experience with the development of large scale single page applications
• Experience with realtime sockets – advantage
• Comfortable working in a dynamic, agile environment
• Highly motivated and with a passion for learning new technologies and frameworks

Nice to have;

• Experience in backend development (NodeJS is preferred) 
• Experience with web frameworks such as Vue.js and Angular
• Experience with unit testing frameworks such as Jest, Jasmine or Mocha 

We’re hiring an Office Manager to join our scaling Operations organization.

As Bringg’s Office Manager, you will be the heart of the Chicago office, our US headquarters. Being a strong cultural ambassador for Bringg, you will be handling a wide range of tasks and responsibilities simultaneously for various Bringg locations and bringing the best parts of our spirit into day-to-day operations. 

Who’s on the team?

You will join our amazing team of operations professionals, and report to Bringg’s VP of Operations. Together we aim to optimize Bringg’s operating activities while collaborating with all departments to ensure maximum productivity.  

What you are expected to deliver ;

• Serve as the point of contact for all office operations including maintenance, mailing, supplies, equipment, bills, errands, managing vendor relationships, and ad hoc projects.
• Front desk reception-greeting visitors, handling deliveries
• Provide general overall facility management services, including continuous monitoring of the office space, infrastructure, equipment, and kitchen inventory
• Working closely with the HR team on the execution of HR operations related processes including new hire onboarding and employee offboarding (e.g. ordering, distribution and collection of IT equipment, signing paperwork etc.). Ensure follow through of the on and off boarding processes by all cross functional teams and sites (US, LATAM, EMEA)
• Responsible for coordination of employee experience related activities in US/LATAM/EMEA (e.g. team events, happy hours, swag etc..
• Supporting and coordinating customers, employees, and investors’ visits
• Flights and business trips- Coordinate and manage the company's travel plan and itineraries for US/EMEA/LATAM based employees including: flights, hotels, insurance, event logistics and more
• Ensure that the health and safety policies and practices are implemented and are up to date (Covid19, first aid, building security system))
• Support the finance department in back office administrative management of company benefits (subscriptions, payments etc.)
• Issuing attendance and time-off reports per location and per need.
• Working with external providers
• Coordination of volunteering / community activities 

What we expect you to Bringg; 

• A fun, energetic, super organized, service-oriented approach
• Proven experience as an Office Operations Manager or relevant service role
• Ability to work in a fast-paced, dynamic environment
• Excellent time management skills and ability to multitask and prioritize
• Strong customer service orientation
• Proactive, attentive to details, problem-solver 
• Upbeat, positive attitude, all-around team player
• Independent and self-motivated

Position Title: Senior Automation Engineer

Department: R&D

As an Automation Engineer, you will be part of our CI & automation effort, including specifying, designing and implementing automation tests and infrastructure for new components and features, using various technologies.

Position Responsibilities:

• Participate in the complete testing cycle in agile development: test strategy → execution → automation & maintenance
• Reflect the quality status & alert on gaps
• Write effective tests to ensure coverage and quality
• Develop and Maintain UI & API Automation for Mobile/Web applications in CI/CD environment
• Effectively executes tasks with a strong customer service orientation

Skills / Experience Requirements:

• 3-4 years experience in software Automation with large complex systems – required
• Experience with Java/Python/NodeJS/.Net programming – required
• Strong design, coding and debugging skills (hands-on!)
• Experience in building CI/CD flows from scratch
• Experience in Planning and Test Design documentation
• Work with CI tools to automate building, deployment, and execution of test scripts in a large-scale deployment environment
• Proven experience in automation development & maintenance of Mobile/Web applications
• Proven experience with standard automation framework: TestNG / NUnit or similar Automation framework
• Experience with standard common automation Libraries: Selenium/Appium/Puppeteer/Appium/Cypress
• Excellent communications and organizational skills
• Excellent English communication skills, both verbal and written
• Fast learner, Self-motivated , problem solver
• Team player

We’re hiring a Senior Backend Engineer in Bringg Kyiv site, to join our scaling R&D organization.

We're seeking a Talented Senior Backend Engineer to help us scale and take our product to the next level. The next Bringgster should be passionate about learning new things and working in a fast-past, dynamic environment. Our R&D Bringgsters are facing the challenges of Working on a rea-ltime high scale production mission critical system with enterprise clients relying on it, while solving complex technical problems and business use cases.

The team includes backend, frontend and automation professionals, all together are aiming to build a robust and strategic billing system between our clients and other partners we have.

What you are expected to deliver ;

• Write scalable, reliable and high performance code
• High unit and functional testing coverage
• Pure CI/CD flows, from local to production
• Outside the box architectural solutions
• Cooperate with other R&D team members, from Kyiv and Tel Aviv
• Communicate with product managers, support and other stakeholders in the company

What we expect you to Bringg ; 

• 5+ years experience in NodeJs Server side development
• Strong knowledge in design patterns and architectural abilities
• Experience with SQL & NoSQL databases such as Postgres, Mysql, Redis.
• Proven experience with asynchronous execution concepts.
• Experience working on complex, microservices and event sourcing systems 

Nice to have;

• Experience in client side development (React is preferred)
• Experience with RabbitMQ, GRPC, Kafka, Docker, WebSockets, ROR

Position Title: Senior Backend Engineer

Department: R&D

Ever had one of these days that you wanted to conquer the world and make a true impact? Keep reading!

We are Bringg – nice to meet you! Our mission is to help retailers and logistics companies scale up and optimize their customer experiences and logistics operations. We connect people and brands through innovative delivery and fulfillment that is accessible, usable and valuable to everyone. Our SaaS cloud platform is used by everyone from Walmart and KFC, to Seko Logistics, Day & Ross, Dixon’s Carphone, Leroy Merlin and Party City. 

We're seeking a Talented Senior Backend Engineer to help us scale and take our product to the next level. The next Bringgster should be passionate about learning new things and working in a fast-past, dynamic environment. Our R&D Bringgsters are facing the challenges of Working on a rea-ltime high scale production system with enterprise clients relying on it, while solving complex technical problems and business use cases.

What do you need to Bringg?

• 5+ years experience in JAVA\ GO\ SCALA\ NodeJs Server side development
• Strong OOP/OOD + design patterns
• Experience with SQL & NoSQL databases such as Postgres,Mysql, Redis and Memcached.
• Proven experience with asynchronous executions concepts
• Experience working on complex systems 

Nice to Have

• Experience in client side development
• Experience with RabbitMQ, GRPC, Kafka, Docker, WebSockets 

Being a Bringgster:

• Purpose – having a meaningful career, the ability to influence and make a true impact.
• People – having awesome fellow bringgsters, that will open their zoom-door, and heart to help you succeed! 
• Path – your growth and autonomy are our top interest, you are the CEO of your domain and our job is to enable your growth

And, We fell in love with the hybrid work mode – so we're gonna keep it!

Position Title: Senior C++Developer

Department: R&D

We are looking for a senior C++ developer to help reinvent and improve our heuristics and applicable solutions for one of the century's most interesting NP-Hard problems – the VRP (if you are not familiar – it's the Traveling Salesman Problem, on steroids. you can glimpse it here https://en.wikipedia.org/wiki/Vehicle_routing_problem). 

Responsibilities and Day to Day:

• Help develop cutting edge technology that knows how to place the optimal person in the right time on the right spot.
• Be part of the team responsible for the performance and accuracy of the algorithm.
• Work closely with product and devops teams to develop new and innovative solutions in an agile, continuously deploying things to real active production environments.
• Work closely with data scientists and machine learning experts to invent new heuristics and solvers.

Skills and Experience Required:

• 3+ years of C++ experience
• Knowledge in implementing and reading algorithms – great advantage
• Priority management
• Delivery Oriented in high paced environments
• BSc in Computer Science or equivalent – advantage
• Experience working with distributed computing frameworks – advantage
• 2+ years of Scale and Performance experience – great advantage
• Self-motivating, self-learner, team player

Bringg is searching for an experienced Senior DevOps who is passionate about the infrastructure that will allow Bringg to build and improve highly scalable infrastructure. You’ll work with and support the engineering teams to build and maintain the development and deployment infrastructure. You'll be part of building highly automated and scalable systems.

What you are expected to deliver;

• Develop tools to assist in the automation of application deployments and monitoring of production environments.
• Managing and leading highly available multi-cloud infrastructure.
• Managing and leading all BigData stack of the company
• Assisting Customers with custom solutions as required
• Proactively monitoring and managing a 24/7 system

What we expect you to Bringg;

• 5+ years of hands-on experience as DevOps
• 3+ years of experience in Linux, as well as TCP/IP, HTTP, and other common network protocols
• Experience with Amazon Web Services and/or google cloud Platform
• Experience with Docker and Container-based tools such as Kubernetes, Mesosphere, or Nomad
• Experience with “Infrastructure as a code” tools such as Ansible, Puppet, Salt, Terraform or similar
• Managing Relational Databases such as PostgreSQL, MySQL, and noSQL such as Elastic, Redis or Similar
• Strong knowledge in shell scripting and one of the general-purpose languages such as Golang, Python, Ruby, Bash, Java or NodeJS
• A passion for learning, producing, monitoring, and provisioning systems that perform well at scale
• Strong attention to details and quality control
• Managing NoSQL databases such as MongoDB, Couchbase or similar
• Microservice design patterns and RESTful web services
• Web development frameworks such as Rails, Django, Express or similar
• Experience working with BigData tools such as Spark, Presto, Flink, etc..
• Understanding of application security in a cloud environment

We’re hiring a Senior Frontend Engineer in Bringg Kyiv site, to join our scaling R&D organization.

What is the value of the role

We're seeking a Talented Senior Frontend Engineer to help us scale and take our product to the next level. The next Bringgster should be passionate about learning new things and working in a fast-past, dynamic environment. Our R&D Bringgsters are facing the challenges of Working on a real-time high scale production system with enterprise clients relying on it, while solving complex technical problems and business use cases.

Who’s on the team?

The team includes backend, frontend and automation professionals, reporting to an experienced team leader, that all together are aiming to build a robust and strategic billing system between our clients and other partners we have.

What you are expected to deliver (Responsibilities);

• Write scalable, reliable and high performance code
• High unit and functional testing coverage
• Pure CI/CD flows, from local to production
• Outside the box architectural solutions
• Cooperate with other R&D team members, from Kyiv and Tel Aviv
• Communicate with product managers, support and other stakeholders in the company

What we expect you to Bringg (Requirements); 

• Experience in leading and mentoring other team members
• 4+ years of experience with web framework React
• Familiar with state management frameworks such as MobX and Redux
• Familiar with build tools such as Webpack
• Experience with the development of large scale single page applications
• Experience with realtime sockets – advantage
• Comfortable working in a dynamic, agile environment
• Highly motivated and with a passion for learning new technologies and frameworks

Nice to have;

• Experience in backend development (NodeJS is preferred) 
• Experience with web frameworks such as Vue.js and Angular
• Experience with unit testing frameworks such as Jest, Jasmine or Mocha 

• Ensure our architecture supports our short and long term goals.
• Implement and refactor key parts of Bringg’s platform to meet our growing scale and performance challenges.
• Research and adoption of new technologies.
• Work with all our R&D teams, sharing knowledge and implementing best practices.
• Mentor and be mentored by other engineers.

• 5+ years of strong technical and coding skills with passion for system architecture.
• Experience designing and working with large scale distributed systems.
• Experience with troubleshooting on live production systems.
• Experience working with databases such as Postgres, ElasticSearch, Redis, etc.
• Passion for creating elegant, easy-to-use developer tooling.
• Ability to learn new programming languages and technologies quickly.
• Strong communication and problem-solving skills.
• A can-do approach and a positive attitude!

• Experience with Micro Services architecture and Event Sourcing systems.
• Experience with low latency oriented web services.
• Experience with Kubernetes or other container management platforms.
• Experience with advanced monitoring and alerting practices.
• Open-source projects you’ve created or participated in.

Solution Architect

Bringg's Solution Architect is an expert in Bringg’s software which helps customers to implement and customize the software to meet their complex and unique needs. The Solution Architect works with customers on short- and medium-term projects to scope, design, implement, and launch Bringg’s solution. This includes both initial implementations for new Bringg customers as well as expansion projects with existing customers to launch new workflows, implement new features, or expand to new lines of business. The Solution Architect will work closely with Customer Success Managers to manage the scope and timelines of their projects and with Product managers for new features and new use cases.

Responsibilities:

• Implement Bringg software at our customers by serving as the primary technical point of contact for short- and medium-term implementation projects.
• Manage all aspects of implementation projects, including scope, timeline, in consultation with the Customer Success Manager.
• Scope and gather requirements for new use-cases with customers to understand their workflow needs, and map those requirements to the appropriate features within the Bringg platform.
• Lead the implementation of projects, including configuring the Bringg platform as well as working with customer development teams to design integrations between customer systems and Bringg.
• Work with Bringg’s Product and R&D teams to design and implement new features when needed to ensure that the features developed will meet the needs of customers.
• Serve as product experts in various features and use-cases for Bringg, both internally and with customers.

Skills /Experience Requirements:

• At least 3 years’ experience in Software delivery projects with international large enterprise
• Technical background with APIs, product implementation, and integrations  
• Deep business understanding of the customer business & market  
• Experience in functional requirement gathering and scoping of software projects with large customers
• Technical knowledge and skills related to software solutions (SaaS environment)
• Know-how in project management methodologies
• Excellent personal communications skills
• Willing to work in different time zones around the globe   
• Fast & sharp – Working in an energized environment that needs to adapt fast changes and implement them quickly
• Self-learner and thinking out of the box 

Bringg's Solutions Architect Team Lead is an expert in Bringg’s product and offering, helping customers to implement and customize the software to meet their complex and unique needs. The team works on short-to-medium-term projects that include scope, design, implementation, and launching Bringg’s solution. You will be working on both new customer projects and expansions for Bringg's existing customers. 

You will be collaborating with the Customer Success department, Product Management and R&D, while managing a team of talented, sharp solutions Architect. 

Responsibilities:

•   Leading a team of Solution Architects, responsible for a portfolio of clients from signing to production deployment – Hire, train, measure, coach, and mentor.
•   Support the team and clients on all activities: Requirements gathering, Scoping, Solution definition and Implementation  
•   Act as an escalation point for client issues as well as internal needs
•   Ensure project goals are delivered on time and on budget according to the right priorities
•   Work closely with Customer success, Pre-sales, Sales, Product, R&D, and Support teams 
• Serve as product experts in various features and use-cases for Bringg, both internally and with customers

Skills /Experience Requirements:

• Managerial experience – minimum of 2 years experience in leading a team, managing, hiring, training, mentoring, and coaching Solution Architect teams
• At least 3 years experience in implementing Software delivery projects, scoping, understanding the needs, and implementing in International large enterprises
• An expert in project management methodologies
• Technical background with APIs, product implementation, and integrations  
• Good vibes & energies and fun to work with
• Deep business understanding of the customer business & market needs
• Technical knowledge and skills related to software solutions (SaaS environment)
• Excellent personal communications and soft skills
• Ability to work in a constantly updated environment that needs to adapt to fast changes and implement them quickly, collaboratively
• Self-learner and thinking out of the box 

We are hiring a Technical Support Team Leader in our Bringg Kyiv site, to join our scaling organization.

As a Bringg Tier One Application Support Engineer, you will be the first point of contact for our enterprise-level customers and partners.  

You will be responsible for addressing and responding to a broad and varied range of issues and requests.  You will undergo Bringg’s Local Bringg Support training program covering both infrastructure and product-specific knowledge from user experience to configuration, analytics, and back-end troubleshooting. 

You will be granted access to our diagnostic and utility tools allowing you to view and query customer configurations in our PostgreSQL databases, debug API traffic and server-side operations via Kibana, identify and troubleshoot issues in client and browser logs.  These diagnostics are frequently beyond the reach of the client company’s admins who call to request our assistance.

What you are expected to deliver;

• Communicate with our customers and partners over email
• Triage inbound Support tickets by categorizing them according to predefined requirements
• Manage and resolve Tier 1 Tickets.  Escalate Tier 2 tickets to the Tier 2 team
• Capture and log all client and troubleshooting details in Zendesk
• Investigate and where required, document validated issues or product enhancement requests including relevant logs in JIRA
• Liaise with other Bringg Support teams (as well as Customer Success, Product, and R&D) to facilitate resolution in line with the severity and impact of the support scenario. This could be via Zoom or Slack
• Ensure compliance with external regulations and internal policies and procedures
• Meet individual, team, and company objectives in line with agreed KPIs
• Identify and escalate priority issues to the supervisor

What we expect you to Bringg ;

• 1+ year of experience in Customer Support / Technical Support role for an enterprise-level SaaS product
• Excellent written and spoken English language skills – a must!
• Written/spoken Spanish/Portuguese/French – an advantage
• Proficient with a client-facing role
• Working knowledge of networking/IT principles (TCP/IP, DNS) and web (HTTP/HTTPS) protocols is required
• Comfortable with APIs and knowledgeable about the various types (REST, SOAP), authentications patterns, different Gateways, and can speak intelligently about them
• Experience with information systems and technologies (e.g. data management, databases, SQL, etc.)
• Ability to adhere to processes and procedures
• Prioritization skills and capability to make high impact decisions while multitasking
• Excellent communication skills and understanding and documenting technical details 
• Good ability to identify and apply documented solutions and fixes
• Interpersonal skills and character to build trust and maintain credibility
• Able to work with non-technical and technical customers alike
• Excellent skills in customer service and support procedures

Availability;

• Full-time position only.  Typically 5 8-hour shifts a week including evenings and weekends.
• Flexibility and availability to help us maintain our 24/7 Helpdesk coverage commitments and customer SLAs. This is particularly important during peak US and LATAM business hours.

We are hiring a Technical Support Team Leader in our Bringg Kyiv site, to join our scaling organization.

About the role

Bringg is looking for an experienced application support team leader to inspire, mentor, and lead our Kyiv-based Technical Support Helpdesk Team. Our UA Technical Support Helpdesk Team works closely with our customer success, solutions experts, and R&D teams (as well as our Tel Aviv and Chicago-based Support Teams) providing 24/7/365 assistance and resolutions for technical and product issues, and communicating and building trust and relationships with large international customers in the USA, Europe, and LATAM.

What you are expected to deliver ;

• You will function as a senior team member, team leader, coordinator, and point-of-escalation for one of Bringg’s regional Helpdesk Teams.
• Liaise closely with other Support Team Leaders and Management to ensure that the principles and processes are aligned across different Support teams.
• Coach, mentor, support and develop personal and professional skills to get the best out of each member of your team.
• Ensure that coverage and customer service are provided in line with Bringg’s SLAs and commitments.
• Take an active role in our Helpdesk Team including taking shifts and handling tickets.
• Continually evaluate and identify opportunities to improve our people and process. 
• Monitor and improve both team and personal KPIs including assisting with periodic performance reviews.

What we expect you to Bringg ;

• Minimum 2 years experience leading an Application Support or Technical Customer Support team.  Mentoring and coaching experience required.
• Minimum 3 years experience working in front-line Customer Support or Helpdesk teams in a SaaS-type environment working closely with Product and Development Teams.
• Experience working with Enterprise businesses or similarly large and complex customers. International experience is desirable.  

• Experience and a strong working knowledge of the SaaS industry/ecosystem including APIs and API tools, PaaS, Cloud technologies, Elastic Search, logging, SSO/OAuth, etc.
• Strong basic to advanced SQL/PostgreSQL 
• Demonstrable debugging and troubleshooting skills in APIs, server logs (Kibana/Splunk), and code. Development or QA experience an advantage.
• Fluent-level English (spoken and written) required.

Availability;

• Full-time position only.  Typically 5 x 9-hour shifts a week including evenings and weekends.
• Flexibility and availability to help us maintain our 24/7 Helpdesk coverage commitments and customer SLAs. This is particularly important during peak US and LATAM business hours.