Bringg It On!

Position Title: Application Support Engineer (USA)

Department: Success

We’re looking for enthusiastic and energetic geeks – with experience in customer and technical support – to join our Global Support Team in Chicago.

Position Responsibilities:

• Resolve product or service problems by clarifying the Customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting the correction or adjustment; and following up to ensure a satisfactory resolution.
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports internally and with our Customers
• Build sustainable relationships and trust with our Customers through open and interactive communication
• Provid accurate, valid and complete information on the Bringg system and technical issues by using the right methods and tools
• Constantly improve customer service performance and procedures

Skills /Experience Requirements:

• Experience providing technical support in a customer services team, ideally for SaaS software solutions or equivalent
• Experience working with large international enterprise customers in business critical environments
• A high-level of technical skills and hands-on capabilities, advanced troubleshooting and multi-tasking skills
• Customer-service oriented
• Strong client-facing and communication skills
• Working knowledge of customer service software, databases and tools
• Excellent skills in customer service and support procedures
• Mother-tongue proficiency in English – both written and spoken – a must!
• Flexibility to work customer business hours if required including evenings and weekends
• Experience with information systems and technologies (e.g. data management, databases, SQL, etc.)
• Spanish speaking – preferred 

Position Title: Business Development Rep – DACH

Department: Marketing

Responsibilities:

Generating new sales pipeline with prospective clients in the DACH (German) markets
Leading qualification meetings with clients to identify relevance for potential partnerships
Communicating Bringg’s use-case, technology, and features to prospective customers whilst understanding their requirements
Mapping out target accounts and identifying the best approaches to initiate contact with relevant stakeholders within the organization.  
Establishing strong client relations with customer´s key decision-makers 

Skills /Experience Requirements:

High level German and English-MUST
2+ years of proven success in sales or sales development in B2B, large/strategic customers
Experience with Salesforce, Linkedin, and other sales tools
Experience in generating sales pipeline with outbound leads
High level of technical solution expertise
Customer-facing experience with strong written and verbal communication skills – English native a must
Experience in the logistics delivery field– Big advantage
Can work independently, highly organized, with a strong self-structure and disciplined about your work

Business Development Rep TL

Responsibilities:

Hire, coach and lead a team of high performing enterprise business development reps whose goals are to:

• Generating new sales pipeline with prospective clients in the USA markets
• Leading qualification meetings with clients to identify relevance for potential partnerships
• Communicating Bringg’s use-case, technology, and features to prospective customers whilst understanding their requirements
• Mapping out target accounts and identifying best approaches to initiate contact with relevant stakeholder within the organization.  
• Establishing strong client relations with customer´s key decision makers 

Skills /Experience Requirements:

• 5+ years of proven success of leading BDR teams in B2B, large/strategic customers
• Experience with Salesforce, Linkedin and other sales tools
• Experience in generating sales pipeline with outbound leads
• High level of technical solution expertise
• Customer facing experience with strong written an verbal communication skills 
• Experience in the logistics delivery field– Big advantage
• Can work independently, highly organized, with a strong self-structure and discipline about your work

#BI-remote

Who is Bringg?

Our vision is to connect people and brands through innovative delivery and fulfillment

that is accessible, usable and valuable to everyone. We do this with our innovative cloud platform that connects, automates and orchestrates supply chain technology, people and providers​.

We believe that retailers and logistics providers facing today’s new digital reality, need

to differentiate and scale their services to gain market share. Using data-led analytics and machine learning technology, we rapidly enable new fulfillment and delivery models that maximize customer experience, optimize operations and scale up the business.

The team of Bringgsters is passionate about solving complex problems at a high-scale, they are smart, innovative, creative, and push the market forward and make a real impact in the industry. 

What are we hiring for?

We are at a hyper-growth stage and looking for an experienced Business Value Consultant (BVC) with proven success in a consultative selling capacity for B2B, large/strategic customer segments. 

Your role as Business Value Consultant will be working with Bringg’s most strategic enterprise customers to articulate and quantify the business benefit of our platform, working closely with Sales teams, playing a pivotal role in winning deals and driving the business forward. You will be expected to:

• Learn Bringg’s solutions and their respective value propositions
• Deliver Value Based Deliverables
• Make a positive impact on opportunity success

We're a highly collaborative, supportive team that values learning and career development. In this role you’ll get to work with some of the biggest names in logistics and retail, you’ll become a supply chain expert, you’ll uncover business problems with $million ROI attached to them, you’ll learn MEDDIC and Great Demo! methodologies (if you don’t know them already)… 

You’ll be joining a winning and growing team.

Across all products we have a modern tech stack; it’s complex and powerful and it will stretch your technical knowhow. 

We need people with the right skills and a desire to learn and grow. 

What will you do?

• Support and enable account teams as the specialist in value based selling
• Evangelise about Bringg’s value proposition and technology enablers to prospective customers’ key decision-makers
• Lead engagements directly with clients to understand and capture their current state and challenges, desired future state and positive business outcomes
• Develop a business case, quantifying the financial benefits, aligned to Bringg’s capabilities
• Deliver compelling CxO level presentations articulating and quantifying the case for change
• Develop a thorough understanding of Bringg’s solution benefits, and that of competitors to understand the differentiating value
• Capture metrics for post sale quarterly business reviews to measure actual attainment of expected benefit

What will you need?:

• 5+ years of proven success in B2B sales, leading BVC engagements for complex solutions
• Ideally domain experience of a key target vertical such as logistics and/or retail
• High level of financial competency, including the ability to model ROI against different standard frameworks
• Customer facing experience!! The right candidate will have an engaging personality, charisma, and the ability to command a room or Zoom
• Professional whiteboard and discovery leader who builds trust throughout every client engagement and inspires confidence in those around them
• Consultative and analytical, with an ability to identify and solve process inefficiencies
• Can work independently, highly organized, with a strong self-structure and discipline about their work
• Expect (and hopefully enjoy!) frequent travel

Anything else you need to know?

• This is an individual contributor role
• You will report to the Director of Business Value Consulting

Bringg's vision is to connect people and brands through innovative delivery and fulfillment that is accessible, usable and valuable to everyone. We do this with our innovative cloud platform that connects, automates and orchestrates supply chain technology, people and providers​.

We believe that retailers and logistics providers facing today’s new digital reality, need to differentiate and scale their services to gain market share. Using data-led analytics and machine learning technology, we rapidly enable new fulfillment and delivery models that maximize customer experience, optimize operations and scale up the business.

Bringgsters are passionate about solving complex problems at a high-scale, they are smart, innovative, creative, and push the product forward and make a real impact in the industry. 

We’re hiring a Customer Engagement and Advocacy (CE&A) Operations Manager whose mission will be to drive the effectiveness and efficiency of our CE&A team. The CE&A team comprise Professional Services, Customer Success and Support and have overall responsibility for ensuring that all of Bringg’s customers achieve value from the solution that they have purchased.  You will report into the SVP CE&A and will be their trusted partner in defining CE&A objectives, strategy, and tactics, and in implementing processes that scale. 

What you will do: 

Data 

• Reporting: Report to executives and the board on past results, major project updates and renewals and upsell forecasts, e.g. through dashboards and presentations 
• Analysis: Track leading indicators of churn, renewals and expansion, and analyze them to understand what’s going well and what’s not 

Processes 

• Customer Lifecycle: Determine the timing and content of touch points for Services, CSMs and support along the customer journey, to drive optimal adoption and improve net promoter score 
• External Communications: Establish a comprehensive communications plan that can be applied across our customers
• Risk Management: Work with the CE&A teams to detect early signals of at-risk customers
• Cross-Functional Coordination: Coordinate cross-functional processes that help meet renewal and upsell targets and deliver on customers’ needs, including processes for CE&A teams to: 
• Relay customer feedback to the Product team 
• Report bugs to R&D 
• Provide feedback to Sales on the readiness of our customers 
• Overcome any delays in implementation 

People

• Team Structure: Assist with creating the overall CE&A hiring plan 
• Compensation: Help determine the metrics on which bonuses are based, and assist in defining targets for those metrics 
• Systems: Implement and manage software that facilitates CE&A operational activities 

What you will need to bring: 

• Passion for designing processes that scale 
• Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions 
• Enjoys “getting your hands dirty” by digging into complex operations 
• Takes a high degree of ownership over your work 
• Clear communicator with professional presence 
• Strong listening skills; open to input from other team members and departments 
• Ability to lead through influence

Position Title: Customer Success Manager (USA)

Currently looking for Chicago office.

What will you do?

• Establish and maintain trusted relationships across a portfolio of named accounts through account planning, proactive client communications, issue remediation and containment, and performance measurement
• Build and execute account-specific success plans to proactively drive customer health, growth, and advocacy
• Leverage your product knowledge and experience to ensure the customer receives maximum value from their Bringg solutions
• Manage the implementation of new use cases, best practices, and functionality to expand existing accounts   
• Collaborate with Sales to ensure customers' contract renewal 

What you need to have? 

• 3-5 years experience as a Customer Success Manager\ Technical Account Manager with international large enterprises.
• Technical knowledge and skills related to software solutions (SaaS environment)
• Excellent communication skills with customers and key executives
• An ability to create structure in ambiguous situations and implement strategies to drive success
• Business results oriented, negotiation and presentation skills
• Travel: up to 20%
• Experience with the logistics industry is strongly preferred

#BI-remote 

Position Title: Customer Success Manager (EMEA)

Location: UK, France, or Tel Aviv

What will you do?

• Establish and maintain trusted relationships across a portfolio of enterprise accounts through account planning, proactive client communications, issue remediation and containment, and performance measurement
  
• Build and execute account-specific success plans to proactively drive customer health, growth, and advocacy
• Leverage your product knowledge and experience to ensure the customer receives maximum value from their Bringg solutions
• Manage the implementation of new use cases, best practices, and functionality to expand existing accounts   
• Collaborate with Sales to ensure customers' contract renewal 

What do you need to have? 

• 3-5 years experience as a Customer Success Manager\ Technical Account Manager with international large enterprises.
• Technical knowledge and skills related to software solutions (SaaS environment)
• Excellent communication skills with customers and key executives
• An ability to create structure in ambiguous situations and implement strategies to drive success
• Business results oriented, negotiation and presentation skills
• Tech aptitude and tech savvy
• Travel: up to 20%
• Strongly preferred: Experience with the logistics industry
• Strongly preferred: French and/or Spanish language skills, in addition to English (required)

At Bringg, we’re passionate about helping retailers and logistics providers scale up and optimise their businesses.  We are helping Fortune 1000 companies transform the way they fulfil, with a customer-centric obsession.   Supply chains, last mile and customer fulfilment have long been the most expensive and painful area for any business to modernise.  If this challenge excites you, we’d love to hear from you.

What you’ll be part of:

With the mission “to help companies scale up and optimize their customer experiences and logistics operations”.  Bringg’s cloud platform connects, automates and orchestrates supply chain technology, people and providers, making innovative delivery and fulfillment models accessible and valuable to everyone.  

We strive to inspire ourselves, our customers, our partners and even the market to be more.

We help brands quickly scale up their business in an increasingly competitive world, with new fulfillment and delivery models that are optimized for greater cost efficiency and exceptional customer experiences.   Together, we will continue to differentiate, meet increasing demand, and make an impact wherever our technology helps people.

Bringg is mission critical to our customers.  As part of our Customer Engagement and Advocacy organisation you will be key to ensuring the lasting success of our customers helping to remove any roadblocks to value creation and also ensuring that our customers are always able to deliver to their customers.

What you’ll be responsible for:

This is a senior-level role for someone capable of owning and scaling Bringg’s 24×7 Global Customer Support organization. You will play an integral role in defining and executing our strategy for providing world class service to customers with every interaction. From resolving general inquiries to troubleshooting complex technical issues, you and your team will partner with a variety of internal stakeholders to address all customer needs in a timely manner, build and optimize ticket flows and procedures, and provide regular operations reports to a cross-functional team on a monthly basis.

Most importantly, you will set the foundation for long-term, successful customer relationships that rely on Bringg’s technology and future innovation to grow their business.

What you'll work on:

• Recruiting, hiring, training, and coaching a global team of Customer Support Engineers and Managers
• Developing and publishing policies and standard operating procedures for the Customer Support organization
• Creating and maintaining knowledge base documentation, as well as support playbooks and macros, for the Bringg solution
• Ensuring that all Bringg customers are delighted with the service provided by the support team, as measured by customer satisfaction surveys
• Optimizing ticket flows, procedures, and tools used for tracking and responding to customer issues
• Defining and maintaining SLAs for all issue types and priorities, handling critical escalations, and providing incident reports to customers
• Reporting regularly to internal stakeholders on customer support operations and ticket metrics

What you will bring to “Bringg”:

• 10+ years experience in B2B customer service or support roles ideally within SAAS / logistics organizations
• 7+ years of managerial experience, preferably managing managers
• Experience building and operating a 24×7 customer support organization servicing customers around the globe
• Knowledge of commonly used helpdesk software such as Zendesk, and JIRA
• You have a passion for enabling and motivating people to do their best work
• You work very well cross-functionally, and are able to think rigorously and make hard decisions and tradeoffs
• You have experience managing remote teams
• The ability to thrive on a fast pace environment with high level of autonomy and responsibilities
• Track record of achieving high levels of customer satisfaction

We are an equal opportunity employer and value diversity at Bringg. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

We are looking for an Employer Brand specialist (40% part-time role), to help the world understand what it is like to be a Bringgster – who we are, what we do, and most importantly – why should they join us!

The Employer Brand Specialist will manage communication across all our Social Media channels

and will create an exciting, direct, engaging content and graphic content in light of Bringg’s values and culture.  

What you will do:

• Support the local employer brand in Israel through social media. Initiate and execute a portfolio of recruitment marketing content (videos, ads, etc) that bring our employer brand to life
• Collaborate with our HR team to enhance our employer branding via social media channels
• Create, manage and oversee social media content and social media calendar
• Work together with content writers and designers to ensure content is informative, appealing and on-brand
• Keep up-to-date on digital media trends and Identify new opportunities

• Measure the success of every social media campaign and initiative and instill past learnings into Bringg’s social media strategy
• Build relationships with key internal partners to gather internal resources to help drive our external narrative while staying aligned with the corporate brand
• Engage with employees and leaders and empower them to create stories, videos, and other aspects to showcase Bringg’s story

What you should Bring:

• Willing to work 40% part-time (also relevant for contractors) 
• Outstanding written and visual communication skills (in English) 
• A clear understanding of how to effectively use social media platforms 
• Extensive knowledge of Instagram, Facebook, Linkedin, Twitter, and other social media platforms
• Ability to work on multiple projects simultaneously and prioritize workload within a fast-paced environment
• Customer service mindset
• Storyteller by nature
• Experience in campaign management on social media platforms- advantage 
• Knowledge of graphic design – advantage 
• Knowledge of video editing – advantage

We’re looking for a Senior Sales Representative: Experienced, achievement orientated, curious and confident sales professionals are more than welcome to join our Superstar team!

Position Responsibilities:

• Managing the full sales cycle of large enterprise (Tier 1) companies
• Generating new business with prospective clients in global markets
• Educating new clients on Bringg’s features and functionality
• Advising clients on the most effective way to use the platform whilst understanding their requirements
• Establishing strong client relations and creating solutions for clients

Experience Requirements:

• 5+ years’ experience in Sales development
• Experience in the Fortune 500 companies
• Experience in the logistics delivery / e-commerce field – Big advantage
• Selling enterprise platforms to Fortune 500 companies – C-level 
• Solid sales qualification experience, utilizing a consultative mindset
• Exceptional interpersonal communication and presentation skills
• Outgoing, positive and energetic personality
• Self-motivated and independent
• Flexibility – ability to travel abroad

About Bringg

Bringg helps retailers and logistics companies scale up and optimize their operations with an innovative, data-led delivery and fulfillment cloud platform. Using Bringg, retailers and logistics providers can rapidly enable innovative delivery and fulfillment models that maximize the customer experience, optimize logistics operations and scale business channels for growth. Some of the world’s best-known brands in more than 50 countries use Bringg’s platform to deliver the perfect last mile experience at peak efficiency across multiple delivery models.

The Opportunity

In this role, you will be responsible for cultivating strategic relationships to expand our client base with the largest retail enterprises. You will follow a well-defined methodology that helps identify the customer's unique challenges and prove the value of Bringg's platform and our ability to optimize their fulfillment operations to meet increased demand with exceptional customer experiences and greater operational efficiency.

We're continuing to build our team with individuals who are passionate about understanding complex business challenges and leading the customer through a value-based engagement model.

What you'll do:

• Manage the full sales cycle with enterprise clients (Tier 1) using a consultative, relationship-driven approach
• Build & execute strategic territory and pipeline plans to generate new business with prospective clients in global markets
• Establish, develop and maintain positive business and customer relationships in the territory
• Identify and build C-Level champions within target accounts to help them identify and execute transformational change
• Work with Pre-Sales, Customer Success and other internal stakeholders to ensure the customer receives maximum value and expedites customer issues as they arise
• Educating and advising clients on the most effective way to use the platform whilst understanding their requirements

Requirements:

• 5+ years’ enterprise sales experience  – selling software solutions to large enterprises and Fortune 500 companies 
• Experience in the retail / e-commerce field – big advantage!
• Familiar with MEDDIC and other strategic enterprise deal qualification methodologies
• Experience selling to and managing relationships with VP and C-Level Executives
• Proven ability to navigate complex organizational structures, long sales cycles, and multiple decision-makers
• World-class interpersonal communication and presentation skills
• High degree of emotional intelligence – with a track record of being naturally curious, ambitious, and eager to learn
• Ability to thrive and adapt in a fast-paced, evolving environment 
• Outgoing, positive and energetic personality
• Self-motivated and independent
• Flexibility – ability to travel 

Bringg is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.

At Bringg, we’re passionate about helping retailers and logistics providers scale up and optimise their businesses.  We are helping Fortune 1000 companies transform the way they fulfil, with a customer-centric obsession.   Supply chains, last mile and customer fulfilment have long been the most expensive and painful area for any business to modernise.  If this challenge excites you, we’d love to hear from you.

Our Enterprise Sales Team is responsible for helping the biggest global enterprises transform their fulfilment models through a unique approach of connecting and digitising the supply chain. This team is strategically expanding our client base in the Fortune 1000 (>$1bn Revenue) segment. We're continuing to build this team with individuals who are passionate about understanding complex business challenges and leading the customer through a value-based engagement model.

As an Enterprise Account Executive, you will follow a well-defined methodology that helps identify the customer's unique challenges and prove the value of Bringg.  Our AE’s are helping their customers transform their businesses, thus having a big impact on their future success.

The Opportunity

Bringg is experiencing hyper-growth and expanding across EMEA.  After a highly successful 2020, we have an opportunity to expand our team in Southern EMEA, coverin France, Spain and Italy as our core markets.

This person will lead our efforts to win in these markets, landing and expanding large Retail companies.  Further, this person will build our ecosystem of partnerships to support their business.

What you’ll do

• Build  & execute strategic territory and pipeline generation plans.
• Identify and build C-Level champions within target accounts to help them identify and execute transformational change.
• Lead target accounts through a well-proven value-based engagement model to evidence how they can achieve operational efficiencies, new revenue streams and a world-class customer fulfilment experience with Bringg.
• Establish, develop and maintain positive business and customer relationships in the territory
• Work with Pre-Sales, Customer Success and other internal stakeholders to ensure the customer receives maximum value and expedites customer issues as they arise

What we expect from you

• Be the CEO of your own business
• Manage the success of your business through our purpose-built and industry-proven leading indicators (LI’s)
• Maintain Salesforce accuracy to secure the required resources and assistance to help on opportunities  
• Achieve your new logo and expansion ARR targets quarter on quarter.

What you’ll learn

• Learn our world-class sales methodology to consistently overachieve on quarterly/annual revenue goals 
• How to be in control of your own career trajectory either, enterprise sales or leadership. We promote from within and on merit.

About you

• You reside in France, Spain or Italy and speak two of these languages to a business proficient standard.
• You have a high degree of emotional intelligence, with a track record of being naturally curious, resulting in an always learning mindset.
• You are hungry to learn and develop making you highly coachable
• 5+ years of sourcing and closing $250k+ complex value-based sales.
• Proven evidence of using research and a data-driven approach to pipeline planning & territory planning to proactively identify opportunities from business-led discussions
• A high achiever with a proven referenceable attainment year over year and are in the top 10% in your current organisation
• A true team player, with strong moral values that benefits the mutual success of the team, not the individual.
• Aptitude to navigate complex organisations and hierarchies, and evidence of building multiple referenceable supporters.
• Able to show evidence of providing business value to customers.
• Can engage and hold conversations with C-Level Executives.
• Self-starter who is invested in the success of the team, ability to work in a startup environment

Position Title: Field Marketing Manager

Department: Marketing

Job Description – Field Marketing Manager

Bringg’s SAAS technology platform helps the world’s leading retailers and logistics providers scale up their delivery and logistics, delivering exceptional customer experiences. A recognized industry leader in an industry experiencing rapid growth and change, Bringg is looking for an experienced Field Marketing Manager to accelerate growth by driving demand and supporting Bringg’s rapidly expanding sales team.

If you’re an energetic, collaborative, creative marketing professional looking to accelerate your career by executing nationwide marketing programs, this could be the position for you. The Field Marketing team supports in-market activation, sales activity through the deal lifecycle, partner marketing and customer success. This role will be an integral part of the global organization and national team, helping to build new capabilities and strategies on the ground.

This position is responsible for initiating and supporting field sales and success throughout the sales funnel and customer lifecycle, from running in-market activities and collaborating with Performance Marketing on pipeline generation, to developing sales collateral and training, and developing customer advocacy.

Bringg is more than a hyper-growth company reshaping an industry. We are a team in every sense of the word, working together to build something remarkable. We expect every team member to lead from the front, to excel in their area of responsibility, and to have a great time doing it. We are most successful when we do what we love.


RESPONSIBILITIES

• Develop the in-region field marketing plan to support sales and success objectives,  growing the customer base, enabling expansion and customer advocacy across The Americas.
• Develop targeted marketing plans that bridge corporate resources and priorities with regional opportunities and partner activities. This role will need to establish a close and efficient two-way communication with in-market field sales and success teams.
• Work cross-functionally to oversee the timely execution and optimization of the field marketing plan.
  
  

QUALIFICATIONS

• 3-5 years of marketing experience in a B2B technology company
• Ability to think strategically and articulate strategic positioning and initiatives to the market and field representatives
• Constant learner that is always abreast of the latest trends in the market, and in B2B marketing
• Proven ability to create content and marketing materials for sales
• Experience supporting a diverse sales organization
• Exceptional project management skills, with the ability to prioritize, delegate and maintain multiple initiatives.
• Proven ability to excel in a demanding, fast paced environment, finding creative solutions to near term challenges and building sustainable programs to address long-term needs
• Excellent verbal, written and interpersonal communication skills
• Passionate team player, with the experience and confidence to collaborate with senior leadership.
• Preferred: Hands on experience with both marketing and technology technologies, such as SalesForce, Gong and Showpad
• Required: Bachelor's Degree in Marketing or Business Administration
• Preferred: MBA or equivalent experience

#BI-remote 

We’re hiring a Frontend Engineer in Bringg Kyiv site, to join our scaling R&D organization.

What is the value of the role

We're seeking a Talented Senior Frontend Engineer to help us scale and take our product to the next level. The next Bringgster should be passionate about learning new things and working in a fast-past, dynamic environment. Our R&D Bringgsters are facing the challenges of Working on a real-time high scale production system with enterprise clients relying on it, while solving complex technical problems and business use cases.

Who’s on the team?

The team includes backend, frontend and automation professionals, reporting to an experienced team leader, that all together are aiming to build a robust and strategic billing system between our clients and other partners we have.

What you are expected to deliver (Responsibilities);

• Write scalable, reliable and high performance code
• High unit and functional testing coverage
• Pure CI/CD flows, from local to production
• Outside the box architectural solutions
• Cooperate with other R&D team members, from Kyiv and Tel Aviv
• Communicate with product managers, support and other stakeholders in the company

What we expect you to Bringg (Requirements); 

• Experience in leading and mentoring other team members
• 4+ years of experience with web framework React
• Familiar with state management frameworks such as MobX and Redux
• Familiar with build tools such as Webpack
• Experience with the development of large scale single page applications
• Experience with realtime sockets – advantage
• Comfortable working in a dynamic, agile environment
• Highly motivated and with a passion for learning new technologies and frameworks

Nice to have;

• Experience in backend development (NodeJS is preferred) 
• Experience with web frameworks such as Vue.js and Angular
• Experience with unit testing frameworks such as Jest, Jasmine or Mocha 

Position Title: Frontend Tech Lead

Department: R&D

Tel Aviv

Who we are:

Want to be a part of the innovative technology reshaping e-commerce delivery and logistics? Are you a leader with natural problem-solving skills? If so, Bringg is the place for you!
In the last few years, and especially these last few months, you might have realized that buying online – e-commerce , is growing and growing… And to get these purchases to customers, companies must deliver, deliver faster and deliver in more ways than one! This requires a best-in-class team and technology. Come and join us as we build the leading next generation delivery and fulfillment cloud platform.

We’re looking for talented frontend Tech Lead with proven record in solving complex problems and scale our platform to the next level.

Responsibilities:

• Take part in design & decision-making processes of a strong, experienced team on a large variety of technologies
• Design, extend and manage large scale web platforms
• Mentor, perform code reviews, evaluate implementations and provide feedback about potential tool improvements
• Learn new technologies and best practices and enrich other team members

Requirements:

• +4 years of experience with web frameworks such as React, Vue.js and Angular.
• Vast and proven experience in different types of products (B2B and B2C) at scale.
• Proven knowledge and experience with vast range of technologies, woking processes and best practices     
• Familiar with state management frameworks such as MobX and Redux.
• Familiar with building tools such as Yarn and Webpack.
• Experienced with realtime sockets.
• Experienced with unit testing frameworks such as Jest, Jasmine or Mocha.
• Comfortable working in a dynamic, fast paced & agile environment.
• Highly motivated and with a passion for learning new technologies and frameworks.
• BSc in Computer Science or equivalent work experience – advantage

Full-Stack Team leader

Department: R&D

Ever had one of these days that you wanted to conquer the world and make a true impact? Keep reading!

We are Bringg – nice to meet you! Our mission is to help retailers and logistics companies scale up and optimize their customer experiences and logistics operations. We connect people and brands through innovative delivery and fulfillment that is accessible, usable and valuable to everyone. Our SaaS cloud platform is used by everyone from Walmart and KFC, to Seko Logistics, Day & Ross, Dixon’s Carphone, Leroy Merlin and Party City. 

We're seeking an hands on Team leader to lead one of the core teams in Bringg and take our product to the next level. 

The team is responsible for a real-time high scale production system with enterprise clients relying on it, while solving complex technical problems and business use cases.

What do you need to Bringg?

• 4+ years team management, hiring and building teams experience.
• 4+ years experience in NodeJs development.
• Strong OOP/OOD + design patterns
• Experience with SQL & NoSQL databases such as Postgres,Mysql, Redis or Memcached.
• Proven experience with asynchronous executions concepts.
• Experience working on complex systems and high scale production environments which are continuously deployed to customers.
• Experience in client side development – an advantage.
• Experience with RabbitMQ, GRPC, Kafka, Docker, WebSockets – an advantage.
• Experience in ruby – an advantage.

Being a Bringgster:

• Purpose – having a meaningful career, the ability to influence and make a true impact.
• People – having awesome fellow bringgsters, that will open their zoom-door, and heart to help you succeed! 
• Path – your growth and autonomy are our top interest, you are the CEO of your team and our job is to enable your growth

And, We fell in love with the hybrid work mode – so we're gonna keep it!

Position Title: Implementation Manager (USA) 

Department: Success

Implementation Manager is an expert in Bringg’s software which helps customers to implement and customize the software to meet their complex and unique needs. They work with customers on short- and medium-term projects to scope, design, implement, and launch Bringg’s solution. This includes both initial implementations for new Bringg customers as well as expansion projects with existing customers to launch new workflows, implement new features, or expand to new lines of business. Implementation Manager work closely with Customer Success Managers to manage the scope and timelines of their projects and with Product managers for new features and new use cases.

Responsibilities:

• Implement Bringg software at our customers by serving as the primary technical point of contact for short- and medium-term implementation projects.
• Manage all aspects of implementation projects, including scope, timeline, in consultation with the Customer Success Manager.
• Scope and gather requirements for new use-cases with customers to understand their workflow needs, and map those requirements to the appropriate features within the Bringg platform.
• Lead the implementation of projects, including configuring the Bringg platform as well as working with customer development teams to design integrations between customer systems and Bringg.
• Work with Bringg’s Product and R&D teams to design and implement new features when needed to ensure that the features developed will meet the needs of customers.
• Serve as product experts in various features and use-cases for Bringg, both internally and with customers.

Skills /Experience Requirements:

• At least 3 years’ experience in Software delivery projects with international large enterprise
• Technical background with APIs, product implementation, and integrations  
• Deep business understanding of the customer business & market  
• Experience in functional requirement gathering and scoping of software projects with large customers
• Technical knowledge and skills related to software solutions (SaaS environment)
• Know-how in project management methodologies
• Excellent personal communications skills
• Willing to work in different time zones around the globe   
• Fast & sharp – Working in an energized environment that needs to adapt fast changes and implement them quickly
• Self-learner and thinking out of the box 

#BI-remote 

_{Inside Sales Manager primary responsibilities include:}

• Manage a team within Bringg’s Inside Sales organization
• Work with VP of Inside Sales to set and track sales targets for your team
• Coach direct reports on sales skills, client communication and forecasting 
• Motivate team on a daily basis to foster a positive winning mindset to drive revenue

_{Job description}

The Inside Sales Manager will enable his/her team, participate in client calls, monitor sales metrics and oversee his/her team’s entire sales process from prospecting to closing. This leader will collaborate with Bringg’s decision makers as well as clients making it essential that she/he has excellent communication skills and excels in a fast paced team environment. 

Responsibilities

• Actively manage your remote inside sales team on a daily basis
• Set and track sales targets for your team
• Coordinate department projects to meet deadlines
• Work with the VP of Inside Sales to prepare monthly, quarterly and annual sales reports
• Research and discover methods to increase customer engagement
• Ensure sales, finance and legal policies and procedures are met
• Liaise with Bringg’s Marketing, Product Development and Sales Enablement teams to drive success.

Requirements

• Proven work experience as an Inside Sales Manager in the SaaS Industry. 
• Hands-on experience with Salesforce, Salesloft, Zoom Info and other prospecting and tracking tools. 
• In-depth understanding of the sales administration process
• Excellent interpersonal and team management skills
• Strong analytical, communication and organizational skills

We're seeking a talented Automation Engineer to help us scale and take the quality of our product to the next level. The next Bringgster should be passionate about learning new things and working in a fast-past, dynamic environment. Our R&D Bringgsters are facing the challenges of working on a real-time high scale production system with enterprise clients relying on it while solving complex technical problems and business use cases.

What you are expected to deliver:

• Lead the complete testing cycle in agile development: test strategy → execution → automation & maintenance
• Reflect the quality status & alert on gaps
• Write effective tests to ensure coverage and quality
• Develop and Maintain UI & API Automation for Mobile/Web applications in CI/CD environment
• Cooperate with other R&D team members, from Kyiv and Tel Aviv
• Communicate with product managers, support, and other stakeholders in the company

What we expect you to Bringg;

• Strong design, coding and debugging skills (hands-on!)
• Build CI and CD flows from scratch
• 3+ years with Java
• Experience with standard automation framework: Junit or similar framework
• Experience with standard common automation Libraries: Selenium, Appium
• Understanding of web applications concepts
• Strong knowledge in quality assurance practices and methodologies
• Experience with SQL & NoSQL databases such as Postgres, Mysql, Redis

Nice to have;

• Experience in JavaScript automation
• Experience with asynchronous execution concepts

The Bringg Alliances team is a strategic group, set to dramatically impact company growth in the coming years. We’re on a mission to expand Bringg Alliances as they become a scalable source of pipeline generation, broaden and augment our product offering, add differentiating value and ease the access to Bringg capabilities by making them available in relevant ecosystems!

With several programs in motion, we’re excited to hit the ground running and trailblaze the Bringg Alliances ‘21 Path. This year and beyond, velocity and scale are top of mind across our channels, and the team is off to the races!

Responsibilities

• Lead and scale Bringg’s  co-sell channels in North America
• Execute and scale our joint go-to-market strategies in alignment with program’s and personal KPIs
• Support in partner’s ’ recruitment process – identify potential channel partners across a variety of clusters, segmented by industry, geography, and specific area of expertise.
• Serve as partner champion internally and serve as liaison between partners and internal teams
• Support in partner’s ’ onboarding process
• Support other activities and initiatives as part of the Alliances team

Skills / Experience Requirements 

• US Based
• 4+ years in Alliances/ business development positions – must
• Experience building, driving and scaling successful referral & co-sell channels at SaaS (Enterprise facing) companies – must
• Background in Supply Chain and/or Retail e-commerce – Advantage
• Proven ability to generate revenue through partnerships
• Deep understanding of different partner’s KPIs, GTM and organizational models
• Exceptional interpersonal and communication skills
• Outgoing, positive and energetic personality – Strong relationship-builder, initiator
• Self motivated and independent
• Ability to take an entire project from A to Z
• Team player with a winning approach that flourishes in a fast-paced environment

#BI-remote 

Director, Product Management 

Who is Bringg?

Our vision is to connect people and brands through innovative delivery and fulfillment

that is accessible, usable and valuable to everyone. We do this with our innovative cloud platform that connects, automates and orchestrates supply chain technology, people and providers​.

We believe that retailers and logistics providers facing today’s new digital reality, need

to differentiate and scale their services to gain market share. Using data-led analytics and machine learning technology, we rapidly enable new fulfillment and delivery models that maximize customer experience, optimize operations and scale up the business.

The team of Bringgers is passionate about solving complex problems at a high-scale, they are smart, innovative, creative, and push the product forward and make a real impact in the industry. 

What will you do?

• As the leader of a product, you'll be responsible for all aspects of that product end to end. You will own your roadmap, measure performance, keep your pulse on the customer, anticipate bottlenecks, make tradeoffs, and take acceptable risks to maximize the benefit for our customer and business. 
• Lead a cross-functional team of engineers, designers, analysts, data scientists, internal and external partners to envision, build, and deliver value to our customers
• Measure the impact of your initiatives and report performance metrics to key stakeholders throughout the organization

What will you need?:

• At least 5 years experience as a Product Management leader in a B2B industry environment and a passion to solve problems
• An entrepreneurial mindset, with a bias for customer-focused innovation
• A go-getter & doer with a proven track record 
• Strong experience in collaborating across multiple stakeholder groups, communicating with diverse audiences, and balancing/negotiating priorities
• Excellent collaboration and partnering skills, with multi-functional organizations
• Quick and self-learner, knowledge-and-logic-driven with exceptional communication and presentation skills
• Ability to thrive in a fast-paced, start-up environment

Bringg's vision is to connect people and brands through innovative delivery and fulfillment that is accessible, usable and valuable to everyone. We do this with our innovative cloud platform that connects, automates and orchestrates supply chain technology, people and providers​.

We believe that retailers and logistics providers facing today’s new digital reality, need to differentiate and scale their services to gain market share. Using data-led analytics and machine learning technology, we rapidly enable new fulfillment and delivery models that maximize customer experience, optimize operations and scale up the business.

Bringgsters are passionate about solving complex problems at a high-scale, they are smart, innovative, creative, and push the product forward and make a real impact in the industry. 

What will you do?

• Works with cross-functional teams and various stakeholders, including analytics, design/user experience, developers, and product enablement.
• Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks.
• Translates product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria.
• Prioritizes and maintains the sprint backlog for assigned products, balancing the requirements of stakeholders.
• Leads the product functional design process based on an intimate knowledge of the users and technology.
• Defines and executes go-to-market plan, working to ensure that product management, marketing, and sales have what they need to be successful.

What will you need?:

• At least 3 years experience as a Product Manager in a B2B industry environment and a passion to solve problems
• Deep technical abilities and detailed oriented, able to easily communicate with developers 
• A go-getter & doer with a proven track record 
• Strong experience in collaborating across multiple stakeholder groups, communicating with diverse audiences, and balancing/negotiating priorities
• Excellent collaboration and partnering skills, with multi-functional organizations
• Quick and self-learner, knowledge-and-logic-driven with exceptional communication and presentation skills
• Ability to thrive in a fast-paced, start-up environment

Position Title: Sales Engineer

Department: Sales

Who is Bringg?

Our vision is to connect people and brands through innovative delivery and fulfillment

that is accessible, usable and valuable to everyone. We do this with our innovative cloud platform that connects, automates and orchestrates supply chain technology, people and providers​.

We believe that retailers and logistics providers facing today’s new digital reality, need

to differentiate and scale their services to gain market share. Using data-led analytics and machine learning technology, we rapidly enable new fulfillment and delivery models that maximize customer experience, optimize operations and scale up the business.

The team of Bringgers is passionate about solving complex problems at a high-scale, they are smart, innovative, creative, and push the market forward and make a real impact in the industry. 

What are we hiring for?

We are at a hyper-growth stage and looking for an experienced Sales Engineer with proven success in a consultative selling capacity for B2B, large/strategic customer segments. 

SEs only get involved with fully-qualified opportunities – no lead generation or qualification overheads here – and we need people who can help us to become the trusted advisor our client’s want to partner with. 

We're a highly collaborative, supportive team that values learning and career development. In this role you’ll get to work with some of the biggest names in logistics and retail, you’ll become a supply chain expert, you’ll uncover business problems with $million ROI attached to them, you’ll learn MEDDIC and Great Demo! methodologies (if you don’t know them already)… 

You’ll join a winning team. 

Across all products we have a modern tech stack; it’s complex and powerful and it will stretch your technical knowhow. 

We need people with the right skills and a desire to learn and grow. 

What will you do?

• Consultative approach; work with customers to discover their objectives and challenges, then provide solutions and industry best practices
• Demonstrate Bringg’s value proposition, technology and features/benefits to prospective customers’ key decision-makers
• Lead prospects to an understanding of the options that are applicable to their situation by demonstrating how Bringg’s capabilities match their current and future needs
• Coordinate closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements
• Demo the Bringg platform in ways that build value and tell a compelling story
• Design, capture and optimize customer processes in Bringg
• Partner with the Product team to become an expert and evangelist for the Bringg platform
• Manage deep discovery and technical proof phases during a selection process
• Help expand Bringg’s functionality by sharing observations with our Product team

What will you need?:

• 3+ years of proven success in B2B sales engineering for complex solution sales, or; a very strong background in implementation/CS with the personality and desire to move into sales
• Complex enterprise SaaS platform experience a must
• Ideally domain experience of a key target vertical such as logistics and/or retail
• High level of technical expertise, including the ability to talk architecture, integration and infosec
• Customer facing experience!! The right candidate will have an engaging personality, charisma, and the ability to command a room or Zoom
• As confident using a whiteboard as they are with a platform demo
• Experience in leading and completing RFP/RFI/RFQ responses
• Consultative and analytical, with an ability to identify and solve process inefficiencies
• Can work independently, highly organized, with a strong self-structure and discipline about their work
• Expect (and hopefully enjoy!) frequent travel

Position Title: Senior Automation Engineer

Department: R&D

As an Automation Engineer, you will be part of our CI & automation effort, including specifying, designing and implementing automation tests and infrastructure for new components and features, using various technologies.

Position Responsibilities:

• Participate in the complete testing cycle in agile development: test strategy → execution → automation & maintenance
• Reflect the quality status & alert on gaps
• Write effective tests to ensure coverage and quality
• Develop and Maintain UI & API Automation for Mobile/Web applications in CI/CD environment
• Effectively executes tasks with a strong customer service orientation

Skills / Experience Requirements:

• 3-4 years experience in software Automation with large complex systems – required
• 3+ years with Java coding Experience – Must
• Coding knowledge of Python/NodeJS/Net – Advantage
• Strong design, coding and debugging skills (hands-on!)
• Experience in building CI/CD flows from scratch
• Experience in Planning and Test Design documentation
• Work with CI tools to automate building, deployment, and execution of test scripts in a large-scale deployment environment
• Proven experience in automation development & maintenance of Mobile/Web applications
• Proven experience with standard automation framework: TestNG / NUnit or similar Automation framework
• Experience with standard common automation Libraries: Selenium/Appium/Puppeteer/Appium/Cypress
• Excellent communications and organizational skills
• Excellent English communication skills, both verbal and written
• Fast learner, Self-motivated , problem solver
• Team player

Position Title: Senior Backend Engineer

Department: R&D

Ever had one of these days that you wanted to conquer the world and make a true impact? Keep reading!

We are Bringg – nice to meet you! Our mission is to help retailers and logistics companies scale up and optimize their customer experiences and logistics operations. We connect people and brands through innovative delivery and fulfillment that is accessible, usable and valuable to everyone. Our SaaS cloud platform is used by everyone from Walmart and KFC, to Seko Logistics, Day & Ross, Dixon’s Carphone, Leroy Merlin and Party City. 

We're seeking a Talented Senior Backend Engineer to help us scale and take our product to the next level. The next Bringgster should be passionate about learning new things and working in a fast-past, dynamic environment. Our R&D Bringgsters are facing the challenges of Working on a rea-ltime high scale production system with enterprise clients relying on it, while solving complex technical problems and business use cases.

What do you need to Bringg?

• 5+ years experience in JAVA\ GO\ SCALA\ NodeJs Server side development
• Strong OOP/OOD + design patterns
• Experience with SQL & NoSQL databases such as Postgres,Mysql, Redis and Memcached.
• Proven experience with asynchronous executions concepts
• Experience working on complex systems 

Nice to Have

• Experience in client side development
• Experience with RabbitMQ, GRPC, Kafka, Docker, WebSockets 

Being a Bringgster:

• Purpose – having a meaningful career, the ability to influence and make a true impact.
• People – having awesome fellow bringgsters, that will open their zoom-door, and heart to help you succeed! 
• Path – your growth and autonomy are our top interest, you are the CEO of your domain and our job is to enable your growth

And, We fell in love with the hybrid work mode – so we're gonna keep it!

We’re hiring a Senior Backend Engineer in Bringg Kyiv site, to join our scaling R&D organization.

We're seeking a Talented Senior Backend Engineer to help us scale and take our product to the next level. The next Bringgster should be passionate about learning new things and working in a fast-past, dynamic environment. Our R&D Bringgsters are facing the challenges of Working on a rea-ltime high scale production mission critical system with enterprise clients relying on it, while solving complex technical problems and business use cases.

The team includes backend, frontend and automation professionals, all together are aiming to build a robust and strategic billing system between our clients and other partners we have.

What you are expected to deliver ;

• Write scalable, reliable and high performance code
• High unit and functional testing coverage
• Pure CI/CD flows, from local to production
• Outside the box architectural solutions
• Cooperate with other R&D team members, from Kyiv and Tel Aviv
• Communicate with product managers, support and other stakeholders in the company

What we expect you to Bringg ; 

• 5+ years experience in NodeJs Server side development
• Strong knowledge in design patterns and architectural abilities
• Experience with SQL & NoSQL databases such as Postgres, Mysql, Redis.
• Proven experience with asynchronous execution concepts.
• Experience working on complex, microservices and event sourcing systems 

Nice to have;

• Experience in client side development (React is preferred)
• Experience with RabbitMQ, GRPC, Kafka, Docker, WebSockets, ROR

Bringg is searching for an experienced Senior DevOps who is passionate about the infrastructure that will allow Bringg to build and improve highly scalable infrastructure. You’ll work with and support the engineering teams to build and maintain the development and deployment infrastructure. You'll be part of building highly automated and scalable systems.

What you are expected to deliver;

• Develop tools to assist in the automation of application deployments and monitoring of production environments.
• Managing and leading highly available multi-cloud infrastructure.
• Managing and leading all BigData stack of the company
• Assisting Customers with custom solutions as required
• Proactively monitoring and managing a 24/7 system

What we expect you to Bringg;

• 5+ years of hands-on experience as DevOps
• 3+ years of experience in Linux, as well as TCP/IP, HTTP, and other common network protocols
• Experience with Amazon Web Services and/or google cloud Platform
• Experience with Docker and Container-based tools such as Kubernetes, Mesosphere, or Nomad
• Experience with “Infrastructure as a code” tools such as Ansible, Puppet, Salt, Terraform or similar
• Managing Relational Databases such as PostgreSQL, MySQL, and noSQL such as Elastic, Redis or Similar
• Strong knowledge in shell scripting and one of the general-purpose languages such as Golang, Python, Ruby, Bash, Java or NodeJS
• A passion for learning, producing, monitoring, and provisioning systems that perform well at scale
• Strong attention to details and quality control
• Managing NoSQL databases such as MongoDB, Couchbase or similar
• Microservice design patterns and RESTful web services
• Web development frameworks such as Rails, Django, Express or similar
• Experience working with BigData tools such as Spark, Presto, Flink, etc..
• Understanding of application security in a cloud environment

Position Title: Senior Java Developer

Department: R&D

We are looking for a senior Java developer to help reinvent and improve our heuristics and applicable solutions for one of the century's most interesting NP-Hard problems – the VRP (if you are not familiar – it's the Traveling Salesman Problem, on steroids. you can glimpse it here https://en.wikipedia.org/wiki/Vehicle_routing_problem). 

Responsibilities:

• Help develop cutting edge technology that knows how to place the optimal person in the right time on the right spot.
• Be part of the team responsible for the performance and accuracy of the algorithm.
• Work closely with product and devops teams to develop new and innovative solutions in an agile, continuously deploying things to real active production environments.
• Work closely with data scientists and machine learning experts to invent new heuristics and solvers.

Experience Requirements:

• 4+ years of Java experience
• 2+ years of Scale and Performance experience – great advantage
• Knowledge in implementing and reading algorithms – advantage
• Self-motivating, self-learner, team player
• Priority management
• Experience working with distributed computing frameworks – advantage
• BSc in Computer Science or equivalent – advantage

• Ensure our architecture supports our short and long term goals.
• Implement and refactor key parts of Bringg’s platform to meet our growing scale and performance challenges.
• Research and adoption of new technologies.
• Work with all our R&D teams, sharing knowledge and implementing best practices.
• Mentor and be mentored by other engineers.

• 5+ years of strong technical and coding skills with passion for system architecture.
• Experience designing and working with large scale distributed systems.
• Experience with troubleshooting on live production systems.
• Experience working with databases such as Postgres, ElasticSearch, Redis, etc.
• Passion for creating elegant, easy-to-use developer tooling.
• Ability to learn new programming languages and technologies quickly.
• Strong communication and problem-solving skills.
• A can-do approach and a positive attitude!

• Experience with Micro Services architecture and Event Sourcing systems.
• Experience with low latency oriented web services.
• Experience with Kubernetes or other container management platforms.
• Experience with advanced monitoring and alerting practices.
• Open-source projects you’ve created or participated in.

Solution Architect

Bringg's Solution Architect is an expert in Bringg’s software which helps customers to implement and customize the software to meet their complex and unique needs. The Solution Architect works with customers on short- and medium-term projects to scope, design, implement, and launch Bringg’s solution. This includes both initial implementations for new Bringg customers as well as expansion projects with existing customers to launch new workflows, implement new features, or expand to new lines of business. The Solution Architect will work closely with Customer Success Managers to manage the scope and timelines of their projects and with Product managers for new features and new use cases.

Responsibilities:

• Implement Bringg software at our customers by serving as the primary technical point of contact for short- and medium-term implementation projects.
• Manage all aspects of implementation projects, including scope, timeline, in consultation with the Customer Success Manager.
• Scope and gather requirements for new use-cases with customers to understand their workflow needs, and map those requirements to the appropriate features within the Bringg platform.
• Lead the implementation of projects, including configuring the Bringg platform as well as working with customer development teams to design integrations between customer systems and Bringg.
• Work with Bringg’s Product and R&D teams to design and implement new features when needed to ensure that the features developed will meet the needs of customers.
• Serve as product experts in various features and use-cases for Bringg, both internally and with customers.

Skills /Experience Requirements:

• At least 3 years’ experience in Software delivery projects with international large enterprise
• Technical background with APIs, product implementation, and integrations  
• Deep business understanding of the customer business & market  
• Experience in functional requirement gathering and scoping of software projects with large customers
• Technical knowledge and skills related to software solutions (SaaS environment)
• Know-how in project management methodologies
• Excellent personal communications skills
• Willing to work in different time zones around the globe   
• Fast & sharp – Working in an energized environment that needs to adapt fast changes and implement them quickly
• Self-learner and thinking out of the box 
• Native German/Spanish/French – advantage 

Position Title: Solution Architect Brazil

We are looking for a Solution Architect with experience in software projects with large international enterprises.

Responsibilities:

• Solely responsible for all project activities: Requirements gathering, Scoping, Planning, & Implementation
• Ensure project goals are delivered on time and on budget
• Focal point for the customer for all project related activities
• Identify and define needed resources for the project
• Ensure all team members contribute and benefit
• Mediate conflicts and mitigate project risks
• Understand customer needs – Being able to listen to customer needs and analyse their use case to details  

Skills /Experience Requirements:

• English mandatory, Portuguese – Fluent. Spanish-advantage.
• At least 3 years’ experience in Software delivery projects with international large enterprise
• Technical background with APIs, product implementation, and integrations  
  
• High communication skills with customers and key executives
• Deep business understanding of the customer business & market  
• Experience in functional requirement gathering and scoping of software projects with large customers
• Technical knowledge and skills related to software solutions (SaaS environment)
• Know-how in project management methodologies
• Excellent personal communications skills
• Willing to work in different time zones around the globe   
• Fast & sharp – Working in an energized environment that needs to adapt fast changes and implement them quickly
• Self-learner and thinking out of the box 

About Us

Bringg helps retailers and logistics companies scale up and optimize their operations with an innovative, data-led delivery and fulfillment cloud platform. Using Bringg, retailers and logistics providers can rapidly enable innovative delivery and fulfillment models that maximize the customer experience, optimize logistics operations and scale business channels for growth. Some of the world’s best-known brands in more than 50 countries use Bringg’s platform to deliver the perfect last mile experience at peak efficiency across multiple delivery models.

The Role

Bringg’s Staff Accountant will be responsible for the processing, recording, updating, and reconciling of fiscal information in compliance with US GAAP. You will have the opportunity to lead all billing and collections efforts, and partner with our accounting and finance leadership team to drive process improvement throughout the accounting function.

Responsibilities:

• Perform monthly account reconciliations, including but not limited to cash, fixed assets, prepaids, benefits, along with other balance sheet accounts and resolve discrepancies to ensure accurate reporting and ledger maintenance
• Generate monthly billing for customers
• Track collections communications in a consistent, organized, and reliable manner
• Perform other related duties as directed and Controller as needed
• Process and record AP transactions and ensure that all invoices are properly classified, and paid accurately & efficiently

Requirements:

• 1-2 years of experience with financial systems, budgets, financial reporting, financial data analysis and auditing
• Bachelor’s Degree in Accounting, or similar field 
• Extremely high level of written and verbal communication skills
• NetSuite experience – highly advantageous
• Strong background in Microsoft Office – Highly proficient in Excel
• Experience excelling within fast-paced, high-energy environments

We are hiring a Technical Support Team Leader in our Bringg Kyiv site, to join our scaling organization.

As a Bringg Tier One Application Support Engineer, you will be the first point of contact for our enterprise-level customers and partners.  

You will be responsible for addressing and responding to a broad and varied range of issues and requests.  You will undergo Bringg’s Local Bringg Support training program covering both infrastructure and product-specific knowledge from user experience to configuration, analytics, and back-end troubleshooting. 

You will be granted access to our diagnostic and utility tools allowing you to view and query customer configurations in our PostgreSQL databases, debug API traffic and server-side operations via Kibana, identify and troubleshoot issues in client and browser logs.  These diagnostics are frequently beyond the reach of the client company’s admins who call to request our assistance.

What you are expected to deliver;

• Communicate with our customers and partners over email
• Triage inbound Support tickets by categorizing them according to predefined requirements
• Manage and resolve Tier 1 Tickets.  Escalate Tier 2 tickets to the Tier 2 team
• Capture and log all client and troubleshooting details in Zendesk
• Investigate and where required, document validated issues or product enhancement requests including relevant logs in JIRA
• Liaise with other Bringg Support teams (as well as Customer Success, Product, and R&D) to facilitate resolution in line with the severity and impact of the support scenario. This could be via Zoom or Slack
• Ensure compliance with external regulations and internal policies and procedures
• Meet individual, team, and company objectives in line with agreed KPIs
• Identify and escalate priority issues to the supervisor

What we expect you to Bringg ;

• 1+ year of experience in Customer Support / Technical Support role for an enterprise-level SaaS product
• Excellent written and spoken English language skills – a must!
• Written/spoken Spanish/Portuguese/French – an advantage
• Proficient with a client-facing role
• Working knowledge of networking/IT principles (TCP/IP, DNS) and web (HTTP/HTTPS) protocols is required
• Comfortable with APIs and knowledgeable about the various types (REST, SOAP), authentications patterns, different Gateways, and can speak intelligently about them
• Experience with information systems and technologies (e.g. data management, databases, SQL, etc.)
• Ability to adhere to processes and procedures
• Prioritization skills and capability to make high impact decisions while multitasking
• Excellent communication skills and understanding and documenting technical details 
• Good ability to identify and apply documented solutions and fixes
• Interpersonal skills and character to build trust and maintain credibility
• Able to work with non-technical and technical customers alike
• Excellent skills in customer service and support procedures

Availability;

• Full-time position only.  Typically 5 8-hour shifts a week including evenings and weekends.
• Flexibility and availability to help us maintain our 24/7 Helpdesk coverage commitments and customer SLAs. This is particularly important during peak US and LATAM business hours.