Bringg It On!

Bringg is looking for an experienced demand generation marketer to drive demand for our B2B delivery technology solutions. 

The right candidate must have a strong understanding of demand and lead generation, digital funnel building, lead acquisition and analysis of marketing campaigns. We’re looking for candidates with prior successes building scalable digital marketing programs for a B2B SaaS company.

You are the right candidate if you are fascinated by the brave new world of AI, you are a self-starter, lean marketer, and you are a great writer who can build successful campaigns and programs. You should be comfortable executing marketing activities in order to drive pipeline and sales. You will build, test, execute, and build again – you know the drill.

This position reports directly to the Director of Marketing Programs and Performance, and is a career-shaping opportunity to take a big, high-priority project and make it successful.

What you will do:

• Build Digital Marketing plans with the Content and Product marketing teams and set goals for user acquisition and upsell strategies
• Collaborate with PPC and PPL agencies to plan, execute, manage and scale paid acquisition campaigns to drive growth
• Work hands-on — including testing, tracking, and reporting on — “always on” digital marketing programs, optimizing, as needed to hit growth goals
• Deeply understand program and campaign results and funnel data, and leverage this understanding to identify and test growth marketing programs across new channels
• Measure, analyze, and report on campaign performance

Requirements:

• 2+ years of experience in marketing at B2B SaaS technology companies 
• Strong understanding of demand and lead generation, digital funnel building, paid acquisition and analysis of marketing campaigns
• Demonstrated ability to create and execute relevant, targeted, data-driven marketing programs that result in revenue growth
• Prior experience with hands-on PPC campaign management 
• Experience with other aspects of digital marketing – content marketing, SEO and email marketing – it’s ok to be an expert in one and have familiarity with the rest
• Strong creative problem solving, analytical skills, and communication skills + extreme attention to detail
• Must love working with sales teams in a marketing leadership role that includes making and driving home strong, informed recommendations to company leadership
• Demonstrated experience with Salesforce. Experience with HubSpot – an advantage

Position Title: Business Development Rep – DACH

Department: Marketing

Responsibilities:

• Generating new sales pipeline with prospective clients in the DACH (German) markets
• Leading qualification meetings with clients to identify relevance for potential partnerships
• Communicating Bringg’s use-case, technology, and features to prospective customers whilst understanding their requirements
• Mapping out target accounts and identifying best approaches to initiate contact with relevant stakeholder within the organization.  
• Establishing strong client relations with customer´s key decision makers 

Skills /Experience Requirements:

• High level German and English-MUST
• 2+ yearsof proven success in sales or sales development in B2B, large/strategic customers
• Experience with Salesforce, Linkedin and other sales tools
• Experience in generating sales pipeline with outbound leads
• High level of technical solution expertise
• Customer facing experience with strong written an verbal communication skills – English native a must
• Experience in the logistics delivery field– Big advantage
• Can work independently, highly organized, with a strong self-structure and discipline about your work

Position Title: Business Development Rep UK
We are currently looking for a BDR for our London office  

Department: Marketing

Responsibilities:

• Generating new sales pipeline with prospective clients in the UK markets
• Leading qualification meetings with clients to identify relevance for potential partnerships
• Communicating Bringg’s use-case, technology, and features to prospective customers whilst understanding their requirements
• Mapping out target accounts and identifying best approaches to initiate contact with relevant stakeholder within the organization.  
• Establishing strong client relations with customer´s key decision makers 

Skills /Experience Requirements:

• 2+ years of proven success in sales or sales development in B2B, large/strategic customers
• Experience with Salesforce, LinkedIn and other sales tools
• Experience in generating sales pipeline with outbound leads
• High level of technical solution expertise
• Customer facing experience with strong written an verbal communication skills 
• Experience in the logistics delivery field– Big advantage
• Can work independently, highly organized, with a strong self-structure and discipline about your work

Needs to be filled 

Position Title: Customer Success Manager (USA)

Currently looking for Chicago office.

What will you do?

• Establish and maintain trusted relationships across a portfolio of named accounts through account planning, proactive client communications, issue remediation and containment, and performance measurement
• Build and execute account-specific success plans to proactively drive customer health, growth, and advocacy
• Leverage your product knowledge and experience to ensure the customer receives maximum value from their Bringg solutions
• Manage the implementation of new use cases, best practices, and functionality to expand existing accounts   
• Collaborate with Sales to ensure customers' contract renewal 

What you need to have? 

• 3-5 years experience as a Customer Success Manager\ Technical Account Manager with international large enterprises.
• Technical knowledge and skills related to software solutions (SaaS environment)
• Excellent communication skills with customers and key executives
• An ability to create structure in ambiguous situations and implement strategies to drive success
• Business results oriented, negotiation and presentation skills
• Travel: up to 20%
• Experience with the logistics industry is strongly preferred

Position Title: Customer Success Manager (EMEA)

Location: UK, France, or Tel Aviv

What will you do?

• Establish and maintain trusted relationships across a portfolio of enterprise accounts through account planning, proactive client communications, issue remediation and containment, and performance measurement
  
• Build and execute account-specific success plans to proactively drive customer health, growth, and advocacy
• Leverage your product knowledge and experience to ensure the customer receives maximum value from their Bringg solutions
• Manage the implementation of new use cases, best practices, and functionality to expand existing accounts   
• Collaborate with Sales to ensure customers' contract renewal 

What do you need to have? 

• 3-5 years experience as a Customer Success Manager\ Technical Account Manager with international large enterprises.
• Technical knowledge and skills related to software solutions (SaaS environment)
• Excellent communication skills with customers and key executives
• An ability to create structure in ambiguous situations and implement strategies to drive success
• Business results oriented, negotiation and presentation skills
• Tech aptitude and tech savvy
• Travel: up to 20%
• Strongly preferred: Experience with the logistics industry
• Strongly preferred: French and/or Spanish language skills, in addition to English (required)

At Bringg, we’re passionate about helping retailers and logistics providers scale up and optimise their businesses.  We are helping Fortune 1000 companies transform the way they fulfil, with a customer-centric obsession.   Supply chains, last mile and customer fulfilment have long been the most expensive and painful area for any business to modernise.  If this challenge excites you, we’d love to hear from you.

What you’ll be part of:

With the mission “to help companies scale up and optimize their customer experiences and logistics operations”.  Bringg’s cloud platform connects, automates and orchestrates supply chain technology, people and providers, making innovative delivery and fulfillment models accessible and valuable to everyone.  

We strive to inspire ourselves, our customers, our partners and even the market to be more.

We help brands quickly scale up their business in an increasingly competitive world, with new fulfillment and delivery models that are optimized for greater cost efficiency and exceptional customer experiences.   Together, we will continue to differentiate, meet increasing demand, and make an impact wherever our technology helps people.

Bringg is mission critical to our customers.  As part of our Customer Engagement and Advocacy organisation you will be key to ensuring the lasting success of our customers helping to remove any roadblocks to value creation and also ensuring that our customers are always able to deliver to their customers.

What you’ll be responsible for:

This is a senior-level role for someone capable of owning and scaling Bringg’s 24×7 Global Customer Support organization. You will play an integral role in defining and executing our strategy for providing world class service to customers with every interaction. From resolving general inquiries to troubleshooting complex technical issues, you and your team will partner with a variety of internal stakeholders to address all customer needs in a timely manner, build and optimize ticket flows and procedures, and provide regular operations reports to a cross-functional team on a monthly basis.

Most importantly, you will set the foundation for long-term, successful customer relationships that rely on Bringg’s technology and future innovation to grow their business.

What you'll work on:

• Recruiting, hiring, training, and coaching a global team of Customer Support Engineers and Managers
• Developing and publishing policies and standard operating procedures for the Customer Support organization
• Creating and maintaining knowledge base documentation, as well as support playbooks and macros, for the Bringg solution
• Ensuring that all Bringg customers are delighted with the service provided by the support team, as measured by customer satisfaction surveys
• Optimizing ticket flows, procedures, and tools used for tracking and responding to customer issues
• Defining and maintaining SLAs for all issue types and priorities, handling critical escalations, and providing incident reports to customers
• Reporting regularly to internal stakeholders on customer support operations and ticket metrics

What you will bring to “Bringg”:

• 10+ years experience in B2B customer service or support roles ideally within SAAS / logistics organizations
• 7+ years of managerial experience, preferably managing managers
• Experience building and operating a 24×7 customer support organization servicing customers around the globe
• Knowledge of commonly used helpdesk software such as Zendesk, and JIRA
• You have a passion for enabling and motivating people to do their best work
• You work very well cross-functionally, and are able to think rigorously and make hard decisions and tradeoffs
• You have experience managing remote teams
• The ability to thrive on a fast pace environment with high level of autonomy and responsibilities
• Track record of achieving high levels of customer satisfaction

We are an equal opportunity employer and value diversity at Bringg. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

We are looking for an Employer Brand specialist (40% part-time role), to help the world understand what it is like to be a Bringgster – who we are, what we do, and most importantly – why should they join us!

The Employer Brand Specialist will manage communication across all our Social Media channels

and will create an exciting, direct, engaging content and graphic content in light of Bringg’s values and culture.  

What you will do:

• Support the local employer brand in Israel through social media. Initiate and execute a portfolio of recruitment marketing content (videos, ads, etc) that bring our employer brand to life
• Collaborate with our HR team to enhance our employer branding via social media channels
• Create, manage and oversee social media content and social media calendar
• Work together with content writers and designers to ensure content is informative, appealing and on-brand
• Keep up-to-date on digital media trends and Identify new opportunities

• Measure the success of every social media campaign and initiative and instill past learnings into Bringg’s social media strategy
• Build relationships with key internal partners to gather internal resources to help drive our external narrative while staying aligned with the corporate brand
• Engage with employees and leaders and empower them to create stories, videos, and other aspects to showcase Bringg’s story

What you should Bring:

• Willing to work 40% part-time (also relevant for contractors) 
• Outstanding written and visual communication skills (in English) 
• A clear understanding of how to effectively use social media platforms 
• Extensive knowledge of Instagram, Facebook, Linkedin, Twitter, and other social media platforms
• Ability to work on multiple projects simultaneously and prioritize workload within a fast-paced environment
• Customer service mindset
• Storyteller by nature
• Experience in campaign management on social media platforms- advantage 
• Knowledge of graphic design – advantage 
• Knowledge of video editing – advantage

At Bringg, we’re passionate about helping retailers and logistics providers scale up and optimise their businesses.  We are helping Fortune 1000 companies transform the way they fulfil, with a customer-centric obsession.   Supply chains, last mile and customer fulfilment have long been the most expensive and painful area for any business to modernise.  If this challenge excites you, we’d love to hear from you.

Our Enterprise Sales Team is responsible for helping the biggest global enterprises transform their fulfilment models through a unique approach of connecting and digitising the supply chain. This team is strategically expanding our client base in the Fortune 1000 (>$1bn Revenue) segment. We're continuing to build this team with individuals who are passionate about understanding complex business challenges and leading the customer through a value-based engagement model.

As an Enterprise Account Executive, you will follow a well-defined methodology that helps identify the customer's unique challenges and prove the value of Bringg.  Our AE’s are helping their customers transform their businesses, thus having a big impact on their future success.

The Opportunity

Bringg is experiencing hyper-growth and expanding across EMEA.  After a highly successful 2020, we have an opportunity to expand our team in Southern EMEA, coverin France, Spain and Italy as our core markets.

This person will lead our efforts to win in these markets, landing and expanding large Retail companies.  Further, this person will build our ecosystem of partnerships to support their business.

What you’ll do

• Build  & execute strategic territory and pipeline generation plans.
• Identify and build C-Level champions within target accounts to help them identify and execute transformational change.
• Lead target accounts through a well-proven value-based engagement model to evidence how they can achieve operational efficiencies, new revenue streams and a world-class customer fulfilment experience with Bringg.
• Establish, develop and maintain positive business and customer relationships in the territory
• Work with Pre-Sales, Customer Success and other internal stakeholders to ensure the customer receives maximum value and expedites customer issues as they arise

What we expect from you

• Be the CEO of your own business
• Manage the success of your business through our purpose-built and industry-proven leading indicators (LI’s)
• Maintain Salesforce accuracy to secure the required resources and assistance to help on opportunities  
• Achieve your new logo and expansion ARR targets quarter on quarter.

What you’ll learn

• Learn our world-class sales methodology to consistently overachieve on quarterly/annual revenue goals 
• How to be in control of your own career trajectory either, enterprise sales or leadership. We promote from within and on merit.

About you

• You reside in France, Spain or Italy and speak two of these languages to a business proficient standard.
• You have a high degree of emotional intelligence, with a track record of being naturally curious, resulting in an always learning mindset.
• You are hungry to learn and develop making you highly coachable
• 5+ years of sourcing and closing $250k+ complex value-based sales.
• Proven evidence of using research and a data-driven approach to pipeline planning & territory planning to proactively identify opportunities from business-led discussions
• A high achiever with a proven referenceable attainment year over year and are in the top 10% in your current organisation
• A true team player, with strong moral values that benefits the mutual success of the team, not the individual.
• Aptitude to navigate complex organisations and hierarchies, and evidence of building multiple referenceable supporters.
• Able to show evidence of providing business value to customers.
• Can engage and hold conversations with C-Level Executives.
• Self-starter who is invested in the success of the team, ability to work in a startup environment

We’re looking for a Senior Sales Representative: Experienced, achievement orientated, curious and confident sales professionals are more than welcome to join our Superstar team!

Position Responsibilities:

• Managing the full sales cycle of large enterprise (Tier 1) companies
• Generating new business with prospective clients in global markets
• Educating new clients on Bringg’s features and functionality
• Advising clients on the most effective way to use the platform whilst understanding their requirements
• Establishing strong client relations and creating solutions for clients

Experience Requirements:

• 5+ years’ experience in Sales development
• Experience in the Fortune 500 companies
• Experience in the logistics delivery / e-commerce field – Big advantage
• Selling enterprise platforms to Fortune 500 companies – C-level 
• Solid sales qualification experience, utilizing a consultative mindset
• Exceptional interpersonal communication and presentation skills
• Outgoing, positive and energetic personality
• Self-motivated and independent
• Flexibility – ability to travel abroad

About Bringg

Bringg helps retailers and logistics companies scale up and optimize their operations with an innovative, data-led delivery and fulfillment cloud platform. Using Bringg, retailers and logistics providers can rapidly enable innovative delivery and fulfillment models that maximize the customer experience, optimize logistics operations and scale business channels for growth. Some of the world’s best-known brands in more than 50 countries use Bringg’s platform to deliver the perfect last mile experience at peak efficiency across multiple delivery models.

The Opportunity

In this role, you will be responsible for cultivating strategic relationships to expand our client base with the largest retail enterprises. You will follow a well-defined methodology that helps identify the customer's unique challenges and prove the value of Bringg's platform and our ability to optimize their fulfillment operations to meet increased demand with exceptional customer experiences and greater operational efficiency.

We're continuing to build our team with individuals who are passionate about understanding complex business challenges and leading the customer through a value-based engagement model.

What you'll do:

• Manage the full sales cycle with enterprise clients (Tier 1) using a consultative, relationship-driven approach
• Build & execute strategic territory and pipeline plans to generate new business with prospective clients in global markets
• Establish, develop and maintain positive business and customer relationships in the territory
• Identify and build C-Level champions within target accounts to help them identify and execute transformational change
• Work with Pre-Sales, Customer Success and other internal stakeholders to ensure the customer receives maximum value and expedites customer issues as they arise
• Educating and advising clients on the most effective way to use the platform whilst understanding their requirements

Requirements:

• 5+ years’ enterprise sales experience  – selling software solutions to large enterprises and Fortune 500 companies 
• Experience in the retail / e-commerce field – big advantage!
• Familiar with MEDDIC and other strategic enterprise deal qualification methodologies
• Experience selling to and managing relationships with VP and C-Level Executives
• Proven ability to navigate complex organizational structures, long sales cycles, and multiple decision-makers
• World-class interpersonal communication and presentation skills
• High degree of emotional intelligence – with a track record of being naturally curious, ambitious, and eager to learn
• Ability to thrive and adapt in a fast-paced, evolving environment 
• Outgoing, positive and energetic personality
• Self-motivated and independent
• Flexibility – ability to travel 

Bringg is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.

At Bringg, we’re passionate about helping retailers and logistics providers scale up and optimise their businesses.  We are helping Fortune 1000 companies transform the way they fulfil, with a customer-centric obsession.   Supply chains, last mile and customer fulfilment have long been the most expensive and painful area for any business to modernise.  If this challenge excites you, we’d love to hear from you.

Our Enterprise Sales Team is responsible for helping the biggest global enterprises transform their fulfilment models through a unique approach of connecting and digitising the supply chain. This team is strategically expanding our client base in the Fortune 1000 (>$1bn Revenue) segment. We're continuing to build this team with individuals who are passionate about understanding complex business challenges and leading the customer through a value-based engagement model.

As an Enterprise Account Executive, you will follow a well-defined methodology that helps identify the customer's unique challenges and prove the value of Bringg.  Our AE’s are helping their customers transform their businesses, thus having a big impact on their future success.

The Opportunity

Bringg is experiencing hyper-growth and expanding across EMEA.  After a successful 2020, we have an opportunity for our 1st Bringgster in the DACH Region.

This person will lead our efforts to win in this market, landing and expanding large Retail and Logistics companies.  Further, this person will build our ecosystem of partnerships to support their business.

What you’ll do

• Build  & execute strategic territory and pipeline generation plans.
• Identify and build C-Level champions within target accounts to help them identify and execute transformational change.
• Lead target accounts through a well-proven value-based engagement model to evidence how they can achieve operational efficiencies, new revenue streams and a world-class customer fulfilment experience with Bringg.
• Establish, develop and maintain positive business and customer relationships in the territory
• Work with Pre-Sales, Customer Success and other internal stakeholders to ensure the customer receives maximum value and expedites customer issues as they arise

What we expect from you

• Be the CEO of your own business
• Manage the success of your business through our purpose-built and industry-proven leading indicators (LI’s)
• Maintain Salesforce accuracy to secure the required resources and assistance to help on opportunities  
• Achieve your new logo and expansion ARR targets quarter on quarter.

What you’ll learn

• Learn our world-class sales methodology to consistently overachieve on quarterly/annual revenue goals 
• How to be in control of your own career trajectory either, enterprise sales or leadership. We promote from within and on merit.

About you

• You have a high degree of emotional intelligence, with a track record of being naturally curious, resulting in an always learning mindset.
• You are hungry to learn and develop making you highly coachable
• 5+ years of sourcing and closing $250k+ complex value-based sales.
• Proven evidence of using research and a data-driven approach to pipeline planning & territory planning to proactively identify opportunities from business-led discussions
• A high achiever with a proven referenceable attainment year over year and are in the top 10% in your current organisation
• A true team player, with strong moral values that benefits the mutual success of the team, not the individual.
• Aptitude to navigate complex organisations and hierarchies, and evidence of building multiple referenceable supporters.
• Able to show evidence of providing business value to customers.
• Can engage and hold conversations with C-Level Executives.
• Self-starter who is invested in the success of the team, ability to work in a startup environment

Position Title: Field Marketing Manager

Department: Marketing

Job Description – Field Marketing Manager

Bringg’s SAAS technology platform helps the world’s leading retailers and logistics providers scale up their delivery and logistics, delivering exceptional customer experiences. A recognized industry leader in an industry experiencing rapid growth and change, Bringg is looking for an experienced Field Marketing Manager to accelerate growth by driving demand and supporting Bringg’s rapidly expanding sales team.

If you’re an energetic, collaborative, creative marketing professional looking to accelerate your career by executing nationwide marketing programs, this could be the position for you. The Field Marketing team supports in-market activation, sales activity through the deal lifecycle, partner marketing and customer success. This role will be an integral part of the global organization and national team, helping to build new capabilities and strategies on the ground.

This position is responsible for initiating and supporting field sales and success throughout the sales funnel and customer lifecycle, from running in-market activities and collaborating with Performance Marketing on pipeline generation, to developing sales collateral and training, and developing customer advocacy.

Bringg is more than a hyper-growth company reshaping an industry. We are a team in every sense of the word, working together to build something remarkable. We expect every team member to lead from the front, to excel in their area of responsibility, and to have a great time doing it. We are most successful when we do what we love.


RESPONSIBILITIES

• Develop the in-region field marketing plan to support sales and success objectives,  growing the customer base, enabling expansion and customer advocacy across The Americas.
• Develop targeted marketing plans that bridge corporate resources and priorities with regional opportunities and partner activities. This role will need to establish a close and efficient two-way communication with in-market field sales and success teams.
• Work cross-functionally to oversee the timely execution and optimization of the field marketing plan.
  
  

QUALIFICATIONS

• 3-5 years of marketing experience in a B2B technology company
• Ability to think strategically and articulate strategic positioning and initiatives to the market and field representatives
• Constant learner that is always abreast of the latest trends in the market, and in B2B marketing
• Proven ability to create content and marketing materials for sales
• Experience supporting a diverse sales organization
• Exceptional project management skills, with the ability to prioritize, delegate and maintain multiple initiatives.
• Proven ability to excel in a demanding, fast paced environment, finding creative solutions to near term challenges and building sustainable programs to address long-term needs
• Excellent verbal, written and interpersonal communication skills
• Passionate team player, with the experience and confidence to collaborate with senior leadership.
• Preferred: Hands on experience with both marketing and technology technologies, such as SalesForce, Gong and Showpad
• Required: Bachelor's Degree in Marketing or Business Administration
• Preferred: MBA or equivalent experience

Position Title: Frontend Tech Lead

Department: R&D

Tel Aviv

Who we are:

Want to be a part of the innovative technology reshaping e-commerce delivery and logistics? Are you a leader with natural problem-solving skills? If so, Bringg is the place for you!
In the last few years, and especially these last few months, you might have realized that buying online – e-commerce , is growing and growing… And to get these purchases to customers, companies must deliver, deliver faster and deliver in more ways than one! This requires a best-in-class team and technology. Come and join us as we build the leading next generation delivery and fulfillment cloud platform.

We’re looking for talented frontend Tech Lead with proven record in solving complex problems and scale our platform to the next level.

Responsibilities:

• Take part in design & decision-making processes of a strong, experienced team on a large variety of technologies
• Design, extend and manage large scale web platforms
• Mentor, perform code reviews, evaluate implementations and provide feedback about potential tool improvements
• Learn new technologies and best practices and enrich other team members

Requirements:

• +4 years of experience with web frameworks such as React, Vue.js and Angular.
• Vast and proven experience in different types of products (B2B and B2C) at scale.
• Proven knowledge and experience with vast range of technologies, woking processes and best practices     
• Familiar with state management frameworks such as MobX and Redux.
• Familiar with building tools such as Yarn and Webpack.
• Experienced with realtime sockets.
• Experienced with unit testing frameworks such as Jest, Jasmine or Mocha.
• Comfortable working in a dynamic, fast paced & agile environment.
• Highly motivated and with a passion for learning new technologies and frameworks.
• BSc in Computer Science or equivalent work experience – advantage

Full-Stack Team leader

Department: R&D

Ever had one of these days that you wanted to conquer the world and make a true impact? Keep reading!

We are Bringg – nice to meet you! Our mission is to help retailers and logistics companies scale up and optimize their customer experiences and logistics operations. We connect people and brands through innovative delivery and fulfillment that is accessible, usable and valuable to everyone. Our SaaS cloud platform is used by everyone from Walmart and KFC, to Seko Logistics, Day & Ross, Dixon’s Carphone, Leroy Merlin and Party City. 

We're seeking a heads on Team leader to lead one of the core teams in Bringg and take our product to the next level. 

The team is responsible for a real-time high scale production system with enterprise clients relying on it, while solving complex technical problems and business use cases.

What do you need to Bringg?

• 4+ years team management, hiring and building teams experience.
• 4+ years experience in NodeJs development.
• Strong OOP/OOD + design patterns
• Experience with SQL & NoSQL databases such as Postgres,Mysql, Redis or Memcached.
• Proven experience with asynchronous executions concepts.
• Experience working on complex systems and high scale production environments which are continuously deployed to customers.
• Experience in client side development – an advantage.
• Experience with RabbitMQ, GRPC, Kafka, Docker, WebSockets – an advantage.
• Experience in ruby – an advantage.

Being a Bringgster:

• Purpose – having a meaningful career, the ability to influence and make a true impact.
• People – having awesome fellow bringgsters, that will open their zoom-door, and heart to help you succeed! 
• Path – your growth and autonomy are our top interest, you are the CEO of your team and our job is to enable your growth

And, We fell in love with the hybrid work mode – so we're gonna keep it!

Position Title: Implementation Manager (USA) 

Department: Success

Implementation Manager is an expert in Bringg’s software which helps customers to implement and customize the software to meet their complex and unique needs. They work with customers on short- and medium-term projects to scope, design, implement, and launch Bringg’s solution. This includes both initial implementations for new Bringg customers as well as expansion projects with existing customers to launch new workflows, implement new features, or expand to new lines of business. Implementation Manager work closely with Customer Success Managers to manage the scope and timelines of their projects and with Product managers for new features and new use cases.

Responsibilities:

• Implement Bringg software at our customers by serving as the primary technical point of contact for short- and medium-term implementation projects.
• Manage all aspects of implementation projects, including scope, timeline, in consultation with the Customer Success Manager.
• Scope and gather requirements for new use-cases with customers to understand their workflow needs, and map those requirements to the appropriate features within the Bringg platform.
• Lead the implementation of projects, including configuring the Bringg platform as well as working with customer development teams to design integrations between customer systems and Bringg.
• Work with Bringg’s Product and R&D teams to design and implement new features when needed to ensure that the features developed will meet the needs of customers.
• Serve as product experts in various features and use-cases for Bringg, both internally and with customers.

Skills /Experience Requirements:

• At least 3 years’ experience in Software delivery projects with international large enterprise
• Technical background with APIs, product implementation, and integrations  
• Deep business understanding of the customer business & market  
• Experience in functional requirement gathering and scoping of software projects with large customers
• Technical knowledge and skills related to software solutions (SaaS environment)
• Know-how in project management methodologies
• Excellent personal communications skills
• Willing to work in different time zones around the globe   
• Fast & sharp – Working in an energized environment that needs to adapt fast changes and implement them quickly
• Self-learner and thinking out of the box 

We're seeking a talented Automation Engineer to help us scale and take the quality of our product to the next level. The next Bringgster should be passionate about learning new things and working in a fast-past, dynamic environment. Our R&D Bringgsters are facing the challenges of working on a real-time high scale production system with enterprise clients relying on it while solving complex technical problems and business use cases.

What you are expected to deliver:

• Lead the complete testing cycle in agile development: test strategy → execution → automation & maintenance
• Reflect the quality status & alert on gaps
• Write effective tests to ensure coverage and quality
• Develop and Maintain UI & API Automation for Mobile/Web applications in CI/CD environment
• Cooperate with other R&D team members, from Kyiv and Tel Aviv
• Communicate with product managers, support, and other stakeholders in the company

What we expect you to Bringg;

• Strong design, coding and debugging skills (hands-on!)
• Build CI and CD flows from scratch
• 3+ years with Java
• Experience with standard automation framework: Junit or similar framework
• Experience with standard common automation Libraries: Selenium, Appium
• Understanding of web applications concepts
• Strong knowledge in quality assurance practices and methodologies
• Experience with SQL & NoSQL databases such as Postgres, Mysql, Redis

Nice to have;

• Experience in JavaScript automation
• Experience with asynchronous execution concepts

We’re hiring a Middle Backend Engineer in Bringg Kyiv site, to join our scaling R&D organization.

What is the value of the role 

We're seeking a Talented Middle Backend Engineer to help us scale and take our product to the next level. The next Bringgster should be passionate about learning new things and working in a fast-past, dynamic environment. Our R&D Bringgsters are facing the challenges of working on a real-time high scale production system with enterprise clients relying on it, while solving complex technical problems and business use cases.

Who’s on the team?

The team includes backend, frontend and automation professionals, reporting to an experienced team leader, that all together are aiming to build a robust and strategic billing system between our clients and other partners we have.

What you are expected to deliver;

• Write scalable, reliable and high performance code
• High unit and functional testing coverage
• Pure CI/CD flows, from local to production
• Outside the box architectural solutions
• Cooperate with other R&D team members, from Kyiv and Tel Aviv
• Communicate with product managers, support and other stakeholders in the company

What we expect you to Bringg ;

• 3+ years experience in NodeJS Server side development
• Strong knowledge in design patterns and architectural abilities
• Experience with SQL & NoSQL databases such as Postgres, Mysql, Redis.
• Proven experience with asynchronous execution concepts.
• Experience working on complex, microservices and event sourcing systems 

Nice to have;

• Experience in client side development (React is preferred)
• Experience with RabbitMQ, GRPC, Kafka, Docker, WebSockets, ROR

We’re hiring an Engineering Team Leader in Bringg Kyiv site, to join our scaling R&D organization.

Bringg's Engineering Team Leader to help us scale and take our product to the next level. The next Bringgster should be passionate about learning new things and working in a fast-past, dynamic environment. Our R&D Bringgsters are facing the challenges of working on a real-time high scale production system with enterprise clients relying on it while solving complex technical problems and business use cases.

What you are expected to deliver ;

• Work with the team on daily basis ensuring teammates having clear understanding on deliverables and have comfort work environment
• Manage the project delivery in agile manner
• Write scalable, reliable, and high-performance code
• High unit and functional testing coverage
• Pure CI/CD flows, from local to production
• Outside the box architectural solutions
• Cooperate with other R&D team members, from Kyiv and Tel Aviv
• Communicate with product managers, support, and other stakeholders in the company

What we expect you to Bringg ;

• Experience in leading and mentoring other team members
• 5+ years experience in React front-end development
• Strong knowledge in design patterns and architectural abilities
• Familiar with build tools such as Webpack
• Experience with the development of large scale single-page applications
• Proven experience with asynchronous execution concepts
• Experience working on complex, microservices and event sourcing systems 

Nice to have;

• Experience with web frameworks such as Vue.js and Angular
• Experience with unit testing frameworks such as Jest, Jasmine, or Mocha 

We’re hiring a Middle Frontend Engineer in Bringg Kyiv site, to join our scaling R&D organization.

What is the value of the role

We're seeking a Talented Middle Frontend Engineer to help us scale and take our product to the next level. The next Bringgster should be passionate about learning new things and working in a fast-past, dynamic environment. Our R&D Bringgsters are facing the challenges of Working on a real-time high scale production system with enterprise clients relying on it, while solving complex technical problems and business use cases.

Who’s on the team?

The team includes backend, frontend and automation professionals, reporting to an experienced team leader, that all together are aiming to build a robust and strategic billing system between our clients and other partners we have.

What you are expected to deliver (Responsibilities);

• Write scalable, reliable and high performance code
• High unit and functional testing coverage
• Pure CI/CD flows, from local to production
• Outside the box architectural solutions
• Cooperate with other R&D team members, from Kyiv and Tel Aviv
• Communicate with product managers, support and other stakeholders in the company

What we expect you to Bringg (Requirements); 

• 2+ years of experience with web framework React
• Familiar with state management frameworks such as MobX and Redux
• Familiar with build tools such as Webpack
• Experience with the development of large scale single page applications
• Experience with realtime sockets – advantage
• Comfortable working in a dynamic, agile environment
• Highly motivated and with a passion for learning new technologies and frameworks

Nice to have;

• Experience in backend development (NodeJS is preferred) 
• Experience with web frameworks such as Vue.js and Angular
• Experience with unit testing frameworks such as Jest, Jasmine or Mocha 

The Bringg Alliances team is a strategic group, set to dramatically impact company growth in the coming years. We’re on a mission to expand Bringg Alliances as they become a scalable source of pipeline generation, broaden and augment our product offering, add differentiating value and ease the access to Bringg capabilities by making them available in relevant ecosystems!

With several programs in motion, we’re excited to hit the ground running and trailblaze the Bringg Alliances ‘21 Path. This year and beyond, velocity and scale are top of mind across our channels, and the team is off to the races!

Responsibilities

• Lead and scale Bringg’s  co-sell channels in North America
• Execute and scale our joint go-to-market strategies in alignment with program’s and personal KPIs
• Support in partner’s ’ recruitment process – identify potential channel partners across a variety of clusters, segmented by industry, geography, and specific area of expertise.
• Serve as partner champion internally and serve as liaison between partners and internal teams
• Support in partner’s ’ onboarding process
• Support other activities and initiatives as part of the Alliances team

Skills / Experience Requirements 

• US Based
• 4+ years in Alliances/ business development positions – must
• Experience building, driving and scaling successful referral & co-sell channels at SaaS (Enterprise facing) companies – must
• Background in Supply Chain and/or Retail e-commerce – Advantage
• Proven ability to generate revenue through partnerships
• Deep understanding of different partner’s KPIs, GTM and organizational models
• Exceptional interpersonal and communication skills
• Outgoing, positive and energetic personality – Strong relationship-builder, initiator
• Self motivated and independent
• Ability to take an entire project from A to Z
• Team player with a winning approach that flourishes in a fast-paced environment

We’re hiring an Office Manager to join our scaling Operations organization.

As Bringg’s Office Manager, you will be the heart of the Chicago office, our US headquarters. Being a strong cultural ambassador for Bringg, you will be handling a wide range of tasks and responsibilities simultaneously for various Bringg locations and bringing the best parts of our spirit into day-to-day operations. 

Who’s on the team?

You will join our amazing team of operations professionals, and report to Bringg’s VP of Operations. Together we aim to optimize Bringg’s operating activities while collaborating with all departments to ensure maximum productivity.  

What you are expected to deliver ;

• Serve as the point of contact for all office operations including maintenance, mailing, supplies, equipment, bills, errands, managing vendor relationships, and ad hoc projects.
• Front desk reception-greeting visitors, handling deliveries
• Provide general overall facility management services, including continuous monitoring of the office space, infrastructure, equipment, and kitchen inventory
• Working closely with the HR team on the execution of HR operations related processes including new hire onboarding and employee offboarding (e.g. ordering, distribution and collection of IT equipment, signing paperwork etc.). Ensure follow through of the on and off boarding processes by all cross functional teams and sites (US, LATAM, EMEA)
• Responsible for coordination of employee experience related activities in US/LATAM/EMEA (e.g. team events, happy hours, swag etc..
• Supporting and coordinating customers, employees, and investors’ visits
• Flights and business trips- Coordinate and manage the company's travel plan and itineraries for US/EMEA/LATAM based employees including: flights, hotels, insurance, event logistics and more
• Ensure that the health and safety policies and practices are implemented and are up to date (Covid19, first aid, building security system))
• Support the finance department in back office administrative management of company benefits (subscriptions, payments etc.)
• Issuing attendance and time-off reports per location and per need.
• Working with external providers
• Coordination of volunteering / community activities 

What we expect you to Bringg; 

• A fun, energetic, super organized, service-oriented approach
• Proven experience as an Office Operations Manager or relevant service role
• Ability to work in a fast-paced, dynamic environment
• Excellent time management skills and ability to multitask and prioritize
• Strong customer service orientation
• Proactive, attentive to details, problem-solver 
• Upbeat, positive attitude, all-around team player
• Independent and self-motivated

We are looking for a Quality Leader to lead the quality and continuous improvement of our complex, challenging Product that reaches millions of users.

In your day to day, you will be part of the development team, working closely and on a daily basis with Automation and SW developers, demonstrating Testing and Automation experience, along with deep methodological thinking.

You are a true team player, with a passion for mentoring, educating, and coaching developers , automation developers and other professionals to produce better results.

• As a QA Lead you will be part of R&D leadership , report to Head of Quality
• Establish and implement quality standards and processes , from defining requirements through execution and production rollout
• Guide and actively participate in creation of Test Scenarios covering all Testing aspects (FR/NFR, positive/negative paths, effects on other use cases, etc.)
• Actively participate in Exploratory and Automation test execution HO when needed
• Define Test Automation Approach and drive Automation coverage within the sprints
• Establish testing practices throughout the development lifecycle (unit, E2E)
• Ability to lead and track sprint/release quality plans
• Collaborate with other Technical Departments (CS , Support , PE)

Knowledge, Skills & Abilities

• 5+ years of experience in Software Quality Assurance program with Agile practices
• Experience as a QA Lead (Test Architect)
• Experience in defining and writing test automation by using industry known automation tools
• Great communication skills in Hebrew and English (working in Global environment)
• Experience in leading testing methodologies and strategy in large and complex systems
• Deep understanding of CI/CD, Agile process, and relevant tools
• Researching and familiarization with the latest practices in the Testing/Quality areas

Position Title: Senior Automation Engineer

Department: R&D

As an Automation Engineer, you will be part of our CI & automation effort, including specifying, designing and implementing automation tests and infrastructure for new components and features, using various technologies.

Position Responsibilities:

• Participate in the complete testing cycle in agile development: test strategy → execution → automation & maintenance
• Reflect the quality status & alert on gaps
• Write effective tests to ensure coverage and quality
• Develop and Maintain UI & API Automation for Mobile/Web applications in CI/CD environment
• Effectively executes tasks with a strong customer service orientation

Skills / Experience Requirements:

• 3-4 years experience in software Automation with large complex systems – required
• 3+ years with Java coding Experience – Must
• Coding knowledge of Python/NodeJS/Net – Advantage
• Strong design, coding and debugging skills (hands-on!)
• Experience in building CI/CD flows from scratch
• Experience in Planning and Test Design documentation
• Work with CI tools to automate building, deployment, and execution of test scripts in a large-scale deployment environment
• Proven experience in automation development & maintenance of Mobile/Web applications
• Proven experience with standard automation framework: TestNG / NUnit or similar Automation framework
• Experience with standard common automation Libraries: Selenium/Appium/Puppeteer/Appium/Cypress
• Excellent communications and organizational skills
• Excellent English communication skills, both verbal and written
• Fast learner, Self-motivated , problem solver
• Team player

Position Title: Senior Backend Engineer

Department: R&D

Ever had one of these days that you wanted to conquer the world and make a true impact? Keep reading!

We are Bringg – nice to meet you! Our mission is to help retailers and logistics companies scale up and optimize their customer experiences and logistics operations. We connect people and brands through innovative delivery and fulfillment that is accessible, usable and valuable to everyone. Our SaaS cloud platform is used by everyone from Walmart and KFC, to Seko Logistics, Day & Ross, Dixon’s Carphone, Leroy Merlin and Party City. 

We're seeking a Talented Senior Backend Engineer to help us scale and take our product to the next level. The next Bringgster should be passionate about learning new things and working in a fast-past, dynamic environment. Our R&D Bringgsters are facing the challenges of Working on a rea-ltime high scale production system with enterprise clients relying on it, while solving complex technical problems and business use cases.

What do you need to Bringg?

• 5+ years experience in JAVA\ GO\ SCALA\ NodeJs Server side development
• Strong OOP/OOD + design patterns
• Experience with SQL & NoSQL databases such as Postgres,Mysql, Redis and Memcached.
• Proven experience with asynchronous executions concepts
• Experience working on complex systems 

Nice to Have

• Experience in client side development
• Experience with RabbitMQ, GRPC, Kafka, Docker, WebSockets 

Being a Bringgster:

• Purpose – having a meaningful career, the ability to influence and make a true impact.
• People – having awesome fellow bringgsters, that will open their zoom-door, and heart to help you succeed! 
• Path – your growth and autonomy are our top interest, you are the CEO of your domain and our job is to enable your growth

And, We fell in love with the hybrid work mode – so we're gonna keep it!

We’re hiring a Senior Backend Engineer in Bringg Kyiv site, to join our scaling R&D organization.

We're seeking a Talented Senior Backend Engineer to help us scale and take our product to the next level. The next Bringgster should be passionate about learning new things and working in a fast-past, dynamic environment. Our R&D Bringgsters are facing the challenges of Working on a rea-ltime high scale production mission critical system with enterprise clients relying on it, while solving complex technical problems and business use cases.

The team includes backend, frontend and automation professionals, all together are aiming to build a robust and strategic billing system between our clients and other partners we have.

What you are expected to deliver ;

• Write scalable, reliable and high performance code
• High unit and functional testing coverage
• Pure CI/CD flows, from local to production
• Outside the box architectural solutions
• Cooperate with other R&D team members, from Kyiv and Tel Aviv
• Communicate with product managers, support and other stakeholders in the company

What we expect you to Bringg ; 

• 5+ years experience in NodeJs Server side development
• Strong knowledge in design patterns and architectural abilities
• Experience with SQL & NoSQL databases such as Postgres, Mysql, Redis.
• Proven experience with asynchronous execution concepts.
• Experience working on complex, microservices and event sourcing systems 

Nice to have;

• Experience in client side development (React is preferred)
• Experience with RabbitMQ, GRPC, Kafka, Docker, WebSockets, ROR

Position Title: Senior C++Developer

Department: R&D

We are looking for a senior C++ developer to help reinvent and improve our heuristics and applicable solutions for one of the century's most interesting NP-Hard problems – the VRP (if you are not familiar – it's the Traveling Salesman Problem, on steroids. you can glimpse it here https://en.wikipedia.org/wiki/Vehicle_routing_problem). 

Responsibilities and Day to Day:

• Help develop cutting edge technology that knows how to place the optimal person in the right time on the right spot.
• Be part of the team responsible for the performance and accuracy of the algorithm.
• Work closely with product and devops teams to develop new and innovative solutions in an agile, continuously deploying things to real active production environments.
• Work closely with data scientists and machine learning experts to invent new heuristics and solvers.

Skills and Experience Required:

• 3+ years of C++ experience
• Knowledge in implementing and reading algorithms – great advantage
• Priority management
• Delivery Oriented in high paced environments
• BSc in Computer Science or equivalent – advantage
• Experience working with distributed computing frameworks – advantage
• 2+ years of Scale and Performance experience – great advantage
• Self-motivating, self-learner, team player

Bringg is searching for an experienced Senior DevOps who is passionate about the infrastructure that will allow Bringg to build and improve highly scalable infrastructure. You’ll work with and support the engineering teams to build and maintain the development and deployment infrastructure. You'll be part of building highly automated and scalable systems.

What you are expected to deliver;

• Develop tools to assist in the automation of application deployments and monitoring of production environments.
• Managing and leading highly available multi-cloud infrastructure.
• Managing and leading all BigData stack of the company
• Assisting Customers with custom solutions as required
• Proactively monitoring and managing a 24/7 system

What we expect you to Bringg;

• 5+ years of hands-on experience as DevOps
• 3+ years of experience in Linux, as well as TCP/IP, HTTP, and other common network protocols
• Experience with Amazon Web Services and/or google cloud Platform
• Experience with Docker and Container-based tools such as Kubernetes, Mesosphere, or Nomad
• Experience with “Infrastructure as a code” tools such as Ansible, Puppet, Salt, Terraform or similar
• Managing Relational Databases such as PostgreSQL, MySQL, and noSQL such as Elastic, Redis or Similar
• Strong knowledge in shell scripting and one of the general-purpose languages such as Golang, Python, Ruby, Bash, Java or NodeJS
• A passion for learning, producing, monitoring, and provisioning systems that perform well at scale
• Strong attention to details and quality control
• Managing NoSQL databases such as MongoDB, Couchbase or similar
• Microservice design patterns and RESTful web services
• Web development frameworks such as Rails, Django, Express or similar
• Experience working with BigData tools such as Spark, Presto, Flink, etc..
• Understanding of application security in a cloud environment

We’re hiring a Senior Frontend Engineer in Bringg Kyiv site, to join our scaling R&D organization.

What is the value of the role

We're seeking a Talented Senior Frontend Engineer to help us scale and take our product to the next level. The next Bringgster should be passionate about learning new things and working in a fast-past, dynamic environment. Our R&D Bringgsters are facing the challenges of Working on a real-time high scale production system with enterprise clients relying on it, while solving complex technical problems and business use cases.

Who’s on the team?

The team includes backend, frontend and automation professionals, reporting to an experienced team leader, that all together are aiming to build a robust and strategic billing system between our clients and other partners we have.

What you are expected to deliver (Responsibilities);

• Write scalable, reliable and high performance code
• High unit and functional testing coverage
• Pure CI/CD flows, from local to production
• Outside the box architectural solutions
• Cooperate with other R&D team members, from Kyiv and Tel Aviv
• Communicate with product managers, support and other stakeholders in the company

What we expect you to Bringg (Requirements); 

• Experience in leading and mentoring other team members
• 4+ years of experience with web framework React
• Familiar with state management frameworks such as MobX and Redux
• Familiar with build tools such as Webpack
• Experience with the development of large scale single page applications
• Experience with realtime sockets – advantage
• Comfortable working in a dynamic, agile environment
• Highly motivated and with a passion for learning new technologies and frameworks

Nice to have;

• Experience in backend development (NodeJS is preferred) 
• Experience with web frameworks such as Vue.js and Angular
• Experience with unit testing frameworks such as Jest, Jasmine or Mocha 

Position Title: Senior Java Developer

Department: R&D

We are looking for a senior Java developer to help reinvent and improve our heuristics and applicable solutions for one of the century's most interesting NP-Hard problems – the VRP (if you are not familiar – it's the Traveling Salesman Problem, on steroids. you can glimpse it here https://en.wikipedia.org/wiki/Vehicle_routing_problem). 

Responsibilities:

• Help develop cutting edge technology that knows how to place the optimal person in the right time on the right spot.
• Be part of the team responsible for the performance and accuracy of the algorithm.
• Work closely with product and devops teams to develop new and innovative solutions in an agile, continuously deploying things to real active production environments.
• Work closely with data scientists and machine learning experts to invent new heuristics and solvers.

Experience Requirements:

• 4+ years of Java experience
• 2+ years of Scale and Performance experience – great advantage
• Knowledge in implementing and reading algorithms – advantage
• Self-motivating, self-learner, team player
• Priority management
• Experience working with distributed computing frameworks – advantage
• BSc in Computer Science or equivalent – advantage

• Ensure our architecture supports our short and long term goals.
• Implement and refactor key parts of Bringg’s platform to meet our growing scale and performance challenges.
• Research and adoption of new technologies.
• Work with all our R&D teams, sharing knowledge and implementing best practices.
• Mentor and be mentored by other engineers.

• 5+ years of strong technical and coding skills with passion for system architecture.
• Experience designing and working with large scale distributed systems.
• Experience with troubleshooting on live production systems.
• Experience working with databases such as Postgres, ElasticSearch, Redis, etc.
• Passion for creating elegant, easy-to-use developer tooling.
• Ability to learn new programming languages and technologies quickly.
• Strong communication and problem-solving skills.
• A can-do approach and a positive attitude!

• Experience with Micro Services architecture and Event Sourcing systems.
• Experience with low latency oriented web services.
• Experience with Kubernetes or other container management platforms.
• Experience with advanced monitoring and alerting practices.
• Open-source projects you’ve created or participated in.

Solution Architect

Bringg's Solution Architect is an expert in Bringg’s software which helps customers to implement and customize the software to meet their complex and unique needs. The Solution Architect works with customers on short- and medium-term projects to scope, design, implement, and launch Bringg’s solution. This includes both initial implementations for new Bringg customers as well as expansion projects with existing customers to launch new workflows, implement new features, or expand to new lines of business. The Solution Architect will work closely with Customer Success Managers to manage the scope and timelines of their projects and with Product managers for new features and new use cases.

Responsibilities:

• Implement Bringg software at our customers by serving as the primary technical point of contact for short- and medium-term implementation projects.
• Manage all aspects of implementation projects, including scope, timeline, in consultation with the Customer Success Manager.
• Scope and gather requirements for new use-cases with customers to understand their workflow needs, and map those requirements to the appropriate features within the Bringg platform.
• Lead the implementation of projects, including configuring the Bringg platform as well as working with customer development teams to design integrations between customer systems and Bringg.
• Work with Bringg’s Product and R&D teams to design and implement new features when needed to ensure that the features developed will meet the needs of customers.
• Serve as product experts in various features and use-cases for Bringg, both internally and with customers.

Skills /Experience Requirements:

• At least 3 years’ experience in Software delivery projects with international large enterprise
• Technical background with APIs, product implementation, and integrations  
• Deep business understanding of the customer business & market  
• Experience in functional requirement gathering and scoping of software projects with large customers
• Technical knowledge and skills related to software solutions (SaaS environment)
• Know-how in project management methodologies
• Excellent personal communications skills
• Willing to work in different time zones around the globe   
• Fast & sharp – Working in an energized environment that needs to adapt fast changes and implement them quickly
• Self-learner and thinking out of the box 

STAFF ACCOUNTANT 

Bringg’s Staff Accountant will be responsible for the processing, recording, updating, and reconciling of fiscal information in compliance with US GAAP. You will have the opportunity to lead all billing and collections efforts, and partner with our accounting and finance leadership team to drive process improvement throughout the accounting function.

RESPONSIBILITIES 

• Perform monthly account reconciliations, including but not limited to cash, fixed assets, prepaids, benefits, along with other balance sheet accounts and resolve discrepancies to ensure accurate reporting and ledger maintenance
• Generate monthly billing for customers
• Track collections communications in a consistent, organized, and reliable manner

• Perform other related duties as directed and Controller as needed
• Process and record AP transactions and ensure that all invoices are properly classified, and paid accurately & efficiently

REQUIREMENTS 

• 1-2 years of experience with financial systems, budgets, financial reporting, financial data analysis and auditing
• Bachelor’s Degree in Accounting, or similar field 
• Extremely high level of written and verbal communication skills
• NetSuite experience – highly advantageous
• Strong background in Microsoft Office – Highly proficient in Excel
• Experience excelling within fast-paced, high-energy environments

We are hiring a Technical Support Team Leader in our Bringg Kyiv site, to join our scaling organization.

As a Bringg Tier One Application Support Engineer, you will be the first point of contact for our enterprise-level customers and partners.  

You will be responsible for addressing and responding to a broad and varied range of issues and requests.  You will undergo Bringg’s Local Bringg Support training program covering both infrastructure and product-specific knowledge from user experience to configuration, analytics, and back-end troubleshooting. 

You will be granted access to our diagnostic and utility tools allowing you to view and query customer configurations in our PostgreSQL databases, debug API traffic and server-side operations via Kibana, identify and troubleshoot issues in client and browser logs.  These diagnostics are frequently beyond the reach of the client company’s admins who call to request our assistance.

What you are expected to deliver;

• Communicate with our customers and partners over email
• Triage inbound Support tickets by categorizing them according to predefined requirements
• Manage and resolve Tier 1 Tickets.  Escalate Tier 2 tickets to the Tier 2 team
• Capture and log all client and troubleshooting details in Zendesk
• Investigate and where required, document validated issues or product enhancement requests including relevant logs in JIRA
• Liaise with other Bringg Support teams (as well as Customer Success, Product, and R&D) to facilitate resolution in line with the severity and impact of the support scenario. This could be via Zoom or Slack
• Ensure compliance with external regulations and internal policies and procedures
• Meet individual, team, and company objectives in line with agreed KPIs
• Identify and escalate priority issues to the supervisor

What we expect you to Bringg ;

• 1+ year of experience in Customer Support / Technical Support role for an enterprise-level SaaS product
• Excellent written and spoken English language skills – a must!
• Written/spoken Spanish/Portuguese/French – an advantage
• Proficient with a client-facing role
• Working knowledge of networking/IT principles (TCP/IP, DNS) and web (HTTP/HTTPS) protocols is required
• Comfortable with APIs and knowledgeable about the various types (REST, SOAP), authentications patterns, different Gateways, and can speak intelligently about them
• Experience with information systems and technologies (e.g. data management, databases, SQL, etc.)
• Ability to adhere to processes and procedures
• Prioritization skills and capability to make high impact decisions while multitasking
• Excellent communication skills and understanding and documenting technical details 
• Good ability to identify and apply documented solutions and fixes
• Interpersonal skills and character to build trust and maintain credibility
• Able to work with non-technical and technical customers alike
• Excellent skills in customer service and support procedures

Availability;

• Full-time position only.  Typically 5 8-hour shifts a week including evenings and weekends.
• Flexibility and availability to help us maintain our 24/7 Helpdesk coverage commitments and customer SLAs. This is particularly important during peak US and LATAM business hours.

We are hiring a Technical Support Team Leader in our Bringg Kyiv site, to join our scaling organization.

About the role

Bringg is looking for an experienced application support team leader to inspire, mentor, and lead our Kyiv-based Technical Support Helpdesk Team. Our UA Technical Support Helpdesk Team works closely with our customer success, solutions experts, and R&D teams (as well as our Tel Aviv and Chicago-based Support Teams) providing 24/7/365 assistance and resolutions for technical and product issues, and communicating and building trust and relationships with large international customers in the USA, Europe, and LATAM.

What you are expected to deliver ;

• You will function as a senior team member, team leader, coordinator, and point-of-escalation for one of Bringg’s regional Helpdesk Teams.
• Liaise closely with other Support Team Leaders and Management to ensure that the principles and processes are aligned across different Support teams.
• Coach, mentor, support and develop personal and professional skills to get the best out of each member of your team.
• Ensure that coverage and customer service are provided in line with Bringg’s SLAs and commitments.
• Take an active role in our Helpdesk Team including taking shifts and handling tickets.
• Continually evaluate and identify opportunities to improve our people and process. 
• Monitor and improve both team and personal KPIs including assisting with periodic performance reviews.

What we expect you to Bringg ;

• Minimum 2 years experience leading an Application Support or Technical Customer Support team.  Mentoring and coaching experience required.
• Minimum 3 years experience working in front-line Customer Support or Helpdesk teams in a SaaS-type environment working closely with Product and Development Teams.
• Experience working with Enterprise businesses or similarly large and complex customers. International experience is desirable.  

• Experience and a strong working knowledge of the SaaS industry/ecosystem including APIs and API tools, PaaS, Cloud technologies, Elastic Search, logging, SSO/OAuth, etc.
• Strong basic to advanced SQL/PostgreSQL 
• Demonstrable debugging and troubleshooting skills in APIs, server logs (Kibana/Splunk), and code. Development or QA experience an advantage.
• Fluent-level English (spoken and written) required.

Availability;

• Full-time position only.  Typically 5 x 9-hour shifts a week including evenings and weekends.
• Flexibility and availability to help us maintain our 24/7 Helpdesk coverage commitments and customer SLAs. This is particularly important during peak US and LATAM business hours.

Bringg is a delivery logistics solution that enables enterprises to efficiently manage their complex delivery operations. Companies from the retail, grocery, restaurant, consumer goods, logistics, healthcare, and service industries use Bringg's technology to help streamline their logistical operations for peak efficiency and to create optimal delivery experiences for their customers.

We are looking for an experienced, motivated, and creative UX/UI designer to join our team in Tel Aviv. In this role, you will be responsible for designing and shaping the products in order to make them simple, intuitive, while raising the overall user experience to a new level.  

What you'll do:

• As the Senior UI designer, taking ownership of your work is critical, as you are responsible for every single detail.
• Taking charge of the UI design throughout the product lifecycle and across multiple launches.
• Mentoring junior UI designers 
• Working with product managers, UX experts, and developers to define the visual experience.
• Creating multiple concepts and prototypes, smooth transitions, and jaw-dropping graphics with lightning speed.
• Ensure pixel-perfect attention is given across all teams involved in the product.
• In addition to the UI work, this is also a great opportunity to learn more about UX

Skills and Requirements:

• At least 4 years of experience in product design
• Knowledge in creating and maintaining design systems

• An eye for typography, color palettes, and composition across varying formats
• An understanding of responsive design and liquid layouts
• Ability to bring creativity and original thinking to brainstorm design concepts.
• Ability to mentor others to deliver work and execute design strategies.
• Experience with Figma