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Real-Time Delivery Tracking: Instant Communications

Provide robust tracking and communication capabilities for reduced WISMO enquiries – and tighter control over delivery data.

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Increase
delivery success

Reduce
WISMO

Drive
repeat purchases

Improve
customer experience

Real-Time Tracking

Quickly and easily track customer packages and notify at each delivery stage
Automatically upload Proof of Delivery (POD) to shipment record
Track exceptions to identify trends

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Returns Tracking & Feedback

Automatically update customers at each stage of the return process
Effortlessly and efficiently track returns for a simplified experience
Enhance driver communications for seamless coordination

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Feedback & Ratings

Provide rating options to improve feedback experience
Leverage data for continuous improvement
Create a more robust and trustworthy e-commerce experience that benefits both customers and business operations

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FAQ

WHAT IS REAL TIME DELIVERY TRACKING?

Real time delivery tracking and communications refer to the process of monitoring and communicating the status and progress of a package or shipment from the point of origin to its final destination. It involves providing real-time updates and information to both the sender and recipient, ensuring transparency, and enabling effective communication throughout the delivery journey.

HOW DOES AUTO DELIVERY TRACKING WORK?

Delivery tracking typically involves a combination of technologies and processes to monitor the progress and location of a package or shipment throughout its journey. The underlying concept of capturing and transmitting data at various checkpoints to provide customers with updates on their package’s location and status remains consistent across most delivery tracking systems.

WHY USE DELIVERY TRACKING?

An ecommerce company should use delivery tracking to enhance customer satisfaction by providing transparency and visibility into the status of their packages, building trust through reliable and efficient service, reducing customer inquiries, optimizing logistics operations through data analysis, mitigating risks, and maintaining a competitive advantage in the market by meeting customer expectations and staying ahead of competitors.

Real-Time Delivery Tracking: Instant Communications

Increasedelivery success

ReduceWISMO

Drive repeat purchases

Improvecustomer experience

Real-Time Tracking

Returns Tracking & Feedback

Feedback & Ratings

FAQ

Increase
delivery success

Reduce
WISMO

Drive
repeat purchases

Improve
customer experience