Delivery Logistics Industry
Thought and Leadership
The way we live, work, interact, and shop has changed immensely over the last decade. As is often the case, businesses have been slow to catch on to this changing environment. Whether it is entrenched processes or legacy technology, many companies have been unable, or unwilling, to change the way they manage their supply chains.
Amazon.com has grown from a tiny online book seller to a behemoth in the eCommerce space. How did they manage to get as far as they have? Firstly, they managed to weather the dot com bust of the early 2000s - something other eCommerce companies (ala pets.com) could not do. But it was in its penchant for efficiency and innovation that it truly created a competitive advantage.
In a world of technological wonders, it seems that businesses need to have an ever-increasing holistic view of their entire supply chain. That means what was once understood to be out of the view of the business is now required to be tracked. Shippers face a slew of challenges today that seem to compound by the day: in a recent study, 1/4 of shippers stated that supply chain visibility was the top challenge facing them today.
Traditional Supply Chain Metrics are relatively well known, but in the age of empowered consumers, customer centric supply chains have become more important. Within the context of customer centric supply chains, it's important to look at these supply chain metrics as they relate to the customer centric model.
Though not as much recently, there has been huge buzz about the prospect of using drones for deliveries - something that is guaranteed to shake up supply chain and logistics management as we know it. However, even with all the talk, we have still not seen it put into practice in any sort of meaningful way.
Technology is the driving force behind change in nearly every industry, the parcel delivery industry is no different. The intensifying pace of innovation in the world of shipping and last mile deliveries has created an atmosphere in which businesses need to move fast in order to remain competitive. In terms of parcel delivery, the last mile is an area that now requires a particular focus on innovation.