Delivery Logistics Industry
Thought and Leadership
Last week, Amazon released its earnings report for Q1 2016. Let's just say that afterwards their investors were very happy - the company's sales were up 28% and showed a profit for the fourth straight quarter. Considering its reputation as a free spending, this is quite a feet. It's not that people didn't expect Amazon to have a good quarter, but no one expected it to be this good.
Consumers have more choices than ever. From nearly any place, at nearly any time, they can order whatever their hearts desire and get it delivered to them. So how do you capture the loyalty of these buyers, and in turn increase retention? How do you not only get them to make one purchase, but to keep coming back?
Drones... the word itself sounds a bit ominous, probably because of their initially intended usage. But as with many technological advancements of our time, the battlefield was only the first use-case. Only a few years ago, the idea of having goods dropped at your home by a drone seemed unrealistic... even ludicrous. But now many people in the industry not only don't laugh at the concept, they are quite adamant about its eventual large-scale application.
Global, local, and hyperlocal - Amazon has slowly but surely been establishing itself in the delivery space. One of its most ambitious projects is same-day delivery called "Prime Now" which provides local delivery as quickly as one-hour. Until now, the service was only available on the Prime Now mobile applications, which was not popular among the Prime paying users. According to Bloomberg, this spring it will be available on their web site, so it can be accessed via desktop.
Change, as they say, is the only thing you can count on. Since the turn of the century the pace of change in nearly every aspect of life, particularly with regards to technology, has increased dramatically. Since the tech world licked its wounds after the dot-com bust, the innovative ways in which new technology has been applied to help make everyday tasks easier has been remarkable.