Leveraging Returns as Part of the Online Shopping Experience
As online retail grows, retailers have to leverage every new touchpoint in the delivery process in order to continuously build customer loyalty. One of the touchpoints that doesn’t get as much attention as the others is the returns process.
Punctuality in The Supply Chain: When Early Deliveries Become as Problematic as Late Deliveries
Tightening deadlines and delivery policies show the importance of managing and optimizing the flow of products throughout the supply chain. Wal-Mart is now in a position where they must reduce inventory, and de-clutter warehouses and store back rooms across their 4,700 US locations.
TPP, Retail and Shipping… and What it Means for You
With the rollercoaster of the US elections now coming to a close, it seems that the once lauded Trans-Pacific Partnership trade deal is "Dead on Arrival." With that change of circumstance comes some unknowns for retailers, shippers, and consumers as well.
Re-Imagining Last Mile Logistics
Driverless trucks, drones, fully automated warehouses - these things were once the fantasies of science fiction. Now, however, the incorporation of these technologies into last mile logistics seems inevitable. First of all, let's take a look at last mile logistics; particularly, the "Last Mile Problem."
Supply Chain and Technology: a Match Made By Necessity
The discipline of supply chain management is as old as the industrial revolution; maybe even older. Such deeply entrenched and highly researched fields tend to have a more difficult time adapting to new realities. Supply chain and technology are like two peas in a pod.
5 Customer Centric Supply Chain Metrics
Traditional Supply Chain Metrics are relatively well known, but in the age of empowered consumers, customer centric supply chains have become more important. Within the context of customer centric supply chains, it's important to look at these supply chain metrics as they relate to the customer centric model.