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Bringg Blog

Your source for the latest delivery management industry tips, trends, hot takes and general updates. Our blog is your go-to resource for all things related to optimizing delivery processes, enhancing customer experiences, and staying ahead of the curve in the fast-paced world of last mile delivery.

Hot takes

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Articles

  • Alton Zenon

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    Last-Mile Delivery: Where Customer Loyalty Is Earned or Eroded

    “Any gaps in delivery experience directly threaten profitability. The customer experience, especially delivery, is the new battleground for retail success,” said Bringg Market Research Analyst Deborah Laloum In today’s retail economy, last-mile delivery is a revenue engine and (all too often) a blind spot at the same time. According to Bringg’s 2025 State of the

    Last-Mile Delivery: Where Customer Loyalty Is Earned or Eroded

  • Alton Zenon

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    Improve the “Out for Delivery” Experience, Create More Customer Loyalty

    Discover how last-mile visibility and delivery accuracy turn the “out for delivery” moment into a loyalty driver.

    Improve the “Out for Delivery” Experience, Create More Customer Loyalty

  • Alton Zenon

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    How big and bulky retailers win Q4 with Q2 investments

    How can big & bulky retailers provide exceptional customer experiences that drive ongoing loyalty at scale and without sacrificing margins? Ali Kamil, Expert Associate Partner at McKinsey discusses what it will take to optimize last-mile operations for big and bulky eCommerce.

    How big and bulky retailers win Q4 with Q2 investments

  • Alton Zenon

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    How the Last Mile Impacts Customer Loyalty: Advice From a Bringg Expert

    Customer loyalty is a fickle thing: 85% of consumers won’t re-buy from a retailer after one negative delivery experience. Additionally, 75% spend more money and are more loyal to brands with excellent last-mile experiences. Serge Lazimi, senior VP of corporate development at Bringg, shared how a strong last-mile strategy supports long-term customer retention and growth.

    How the Last Mile Impacts Customer Loyalty: Advice From a Bringg Expert

  • Alton Zenon

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    Retail’s New Mantra: The Future Is “Better together”—Insights from NRF 2025

    The National Retail Federation (NRF) conference, “Retail’s Big Show,” held annually in January in New York City, has earned its reputation as the premier event for the retail industry. With nearly 5,000 brands and 1,000 company exhibits present this year, NRF is a launch pad for innovation, strategic M&A deals, and transformative partnerships that set

    Retail’s New Mantra: The Future Is “Better together”—Insights from NRF 2025

  • Alton Zenon

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    The State of the Last Mile Summary: Key Insights from 500 Retail and Logistics Leaders

    2025 will be a big year for eCommerce. Consumer expectations will continue to evolve around more flexible delivery options during pre- and post-purchase stages. Macroeconomic shifts are also happening more frequently and with greater magnitude, so retailers and logistics services providers (LSPs) still face persistent supply chain challenges. Because of its complexity, the last mile

    The State of the Last Mile Summary: Key Insights from 500 Retail and Logistics Leaders

  • Alton Zenon

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    Key findings from the Gartner Market Guide for Last-Mile Solutions

    As 2025 begins, retailers and logistics firms must navigate the evolving last-mile delivery landscape, particularly as more shoppers expect deliveries to rival Amazon’s. To us, this recent Gartner Market Guide for Last-Mile Delivery Technology Solutions underscores this urgency. Bringg discovered that roughly 48% of organizations struggle to meet consumer expectations for delivery visibility. Bringg also

    Key findings from the Gartner Market Guide for Last-Mile Solutions