Last Mile Delivery

The Challenges of Last Mile Deliveries in Our Customer-centric Era

The New Rules:

Delivery Logistics in the e-Commerce Era

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Read about the latest challenges and best approach to retail delivery

Customers expect more from their delivery experiences than ever before. Businesses have come to understand that they need to perfect their last mile processes in order to be successful in both the long and short term. The universal challenge is that companies must maintain a positive ROI, optimizing their customers’ delivery experiences while reducing related expenditures. Considering the ever-increasing customer expectations, this goal is getting harder and harder to achieve.

Although Amazon gets most of the credit for changing the retail experience, they’re not the only innovators. Delivery is now a movement, a phenomenon that has transcended retail, with people looking for better, faster, easier and cheaper deliveries regardless of the industry or type of purchase they’ve made.

Today, a significant driver of success for many businesses is their ability to execute in the last mile. Retailers, restaurants, grocery chains, consumer brands, healthcare firms, and even the couriers, post & parcel companies and logistics service providers themselves are all investing more and more resources in delivering a better, differentiated last-mile experience.

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SMART TRACKING

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RETURNS HANDLING

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FLEXIBLE DISPATCH

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Optimize Your Last Mile Delivery Operations with the Bringg Platform

Offering the best last-mile delivery, service and return experiences improves conversion rates, purchase activity and brand loyalty. However, managing such an operation poses a number of last mile delivery challenges. Every company with goods or services that need to be delivered has to figure out how they:

  • Ensure customer satisfaction in order to promote and maintain retention

  • Communicate last-mile offerings in order to drive checkout completion

  • Manage last-mile related costs in order to maintain a positive ROI

  • Quickly create the scale needed to sustain last-mile investments

  • Create efficient processes and visibility across the ecosystem

Every one of these goals requires the use of technology to ensure success. The right solution should fit your existing operations and systems, while helping balance the needs of all internal stakeholders in your last mile ecosystem – from management at headquarters, through the dispatchers and drivers in the field, as well as third party delivery partners and crowdsourced delivery solutions, and all the way to the B2B and B2C customers who are at the heart of the entire operation.

At its core, Bringg is a modular solution, providing turnkey solutions adapted to fit each businesses’ unique needs and existing tech stack. Our unique, multi-phased onboarding processes provide each business with the optimal upfront impact and insights in order to gain the most out of the Bringg platform across the organization.

Offering the best last-mile delivery, service and return experiences improves conversion rates, purchase activity and brand loyalty. However, managing such an operation poses a number of last mile delivery challenges. Every company with goods or services that need to be delivered has to figure out how they:

  • Ensure customer satisfaction in order to promote and maintain retention

  • Communicate last-mile offerings in order to drive checkout completion

  • Manage last-mile related costs in order to maintain a positive ROI

  • Quickly create the scale needed to sustain last-mile investments

  • Create efficient processes and visibility across the ecosystem

Every one of these goals requires the use of technology to ensure success. The right solution should fit your existing operations and systems, while helping balance the needs of all internal stakeholders in your last mile ecosystem – from management at headquarters, through the dispatchers and drivers in the field, as well as third party delivery partners and crowdsourced delivery solutions, and all the way to the B2B and B2C customers who are at the heart of the entire operation.

At its core, Bringg is a modular solution, providing turnkey solutions adapted to fit each businesses’ unique needs and existing tech stack. Our unique, multi-phased onboarding processes provide each business with the optimal upfront impact and insights in order to gain the most out of the Bringg platform across the organization.

Bringg Helps Businesses Worldwide Achieve Their Last Mile Goals

scale

Scale

Scale their last mile delivery and service operations

costs

Reduce Costs

Introduce valuable cost-saving efficiencies and proactive problem resolution

roi

Improve ROI

Improve their ROI by increasing order volume, frequency and customer loyalty

performance

Optimize Performance

Optimize performance from staff and resource utilization to customer satisfaction

measure

Measure

Measure, understand and optimize every element of their last-mile delivery operations

fleet

Adapt Resources

Elastically adapt their resources and engage 3PLs or crowdsourcing providers to address their unique needs in terms of location and timing

performance

Optimize Performance

Optimize performance from staff and resource utilization to customer satisfaction

measure

Measure

Measure, understand and optimize every element of their last-mile delivery operations

fleet

Adapt Resources

Elastically adapt their resources and engage 3PLs or crowdsourcing providers to address their unique needs in terms of location and timing

scale

Scale

Scale their last mile delivery and service operations

costs

Reduce Costs

Introduce valuable cost-saving efficiencies and proactive problem resolution

roi

Improve ROI

Improve their ROI by increasing order volume, frequency and customer loyalty

RELATED MODULES

line_title

SMART TRACKING

smart Tracking
line_title

RETURNS HANDLING

logistics
line_title

FLEXIBLE DISPATCH

fleets

Want to Learn More About Bringg?

Schedule a demo with one of our delivery logistics experts