There’s a lot of pressure on the last-mile today. Rising delivery costs, fragmented systems, shifting consumer expectations, and a drive to keep up with goliaths like Amazon and Walmart.
However, there’s very little conversation about: how to address those challenges, how to pivot them into brand differentiation and increased customer loyalty, and what last-mile success truly looks like.
Deliver: The Last-Mile Performance Podcast fills these gaps. Each episode features a conversation with a leading voice in retail, logistics, or supply chain technology on the trends, challenges, and strategies that shape last-mile performance both today and in the years ahead.
This season of the series explores themes like:
- The rising strategic importance of the last mile
- Solving system fragmentation and integration
- AI and automation in last-mile operations
- The metrics and data maturity that dictate last-mile success
- Big and bulky delivery complexity
The podcast is built for enterprise retail and logistics leaders across supply chain, transportation, eCommerce, customer experience, and IT. Every episode delivers clear takeaways and actionable insights that apply directly to both day-to-day business decisions and future efforts to command more revenue and customer loyalty.
Hosted by Bringg CEO Guy Bloch and Sales Engineering Lead Raquel Zanoni, the series brings together operators, executives, and advisors whose decisions shape the future of last-mile delivery.
This page is the hub for the series. Explore each episode below and be sure to subscribe to get the latest updates on new releases.
Ep. 1: Introducing Deliver: The Last-Mile Performance Podcast
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In the season opener of Deliver: The Last-Mile Performance, Bringg CEO Guy Bloch and Sales Engineering Lead Raquel Zanoni introduce the podcast and explain why last-mile performance deserves a deeper, more practical conversation. They break down what the “last mile” really means today, why so many organizations struggle to measure and improve it, and what listeners can expect from the season ahead.
This episode sets the foundation for a series of candid conversations with retail, logistics, and technology leaders on how to drive reliable, cost-effective delivery at scale — and why getting the last mile right has never mattered more.
Ep. 2: Why the Last Mile Will Be Crucial Over the Next Decade — with Ali Kamil
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In this episode, Guy and Raquel sit down with Ali Kamil, Expert Associate Partner at McKinsey, to unpack why the last mile has become the defining battleground for retailers and logistics providers.
The conversation explores how rising consumer expectations, the rapid acceleration of eCommerce, and the growing complexity of delivery networks are reshaping what operational excellence looks like. Ali shares insights on which KPIs truly drive performance, how technology can unlock efficiency, and why leaders must rethink both mindset and measurement to stay competitive over the next decade.
Ep. 3: Connect Siloed Systems That Hurt Last-Mile Performance—with Shweta Bhatia
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Most retailers don't have a delivery problem. They have a misalignment problem between their last-mile systems that causes unseen damage to the customer experience.
In episode three of the podcast, Guy and Raquel speak with Shweta Bhatia, a retail technology executive and transformation leader who formerly led digital transformations at Advance Auto Parts, Dollar General, Walmart International. They unpack how siloed technology stacks quietly sabotage last-mile performance from the inside out.
Shweta shares hard-earned lessons on how to evaluate new technology investments, the KPI that both dictates last-mile success and collapses first when systems don't communicate, and why people—not platforms—determine whether a transformation succeeds or stalls. She also offers a clear framework for how leaders can navigate the build-versus-buy decision and explains why the future of last-mile performance depends on adaptive coordination, not just faster execution.
