Breaking Free: Building Successful Grocery Delivery Operations in an Omnichannel World
Discover the strategies that grocers are using to successfully scale up and provide seamless omnichannel customer experiences, while working with multiple delivery and fulfillment providers.
With online grocery predicted to become a $140 billion market by 2025, the pace of change in the grocery market has accelerated. In parallel, delivery leaders like Amazon, Walmart and Instacart have taught customers to expect faster, more convenient, more transparent and less expensive grocery.
Facing these challenges, grocers who want to remain viable in the long term must learn to embrace omnichannel delivery and take back ownership of their customer data and delivery experiences.
This white paper explores the pressing topics facing grocers today:
How the leading brands in omnichannel delivery positioned themselves for growth
3 leading strategies for omnichannel grocery - pros and cons
Why single-provider dependency is a growing liability for grocers
How to face rising customer expectations and orchestrate grocery fulfillment profitably
The strategic advantages of grocery as a platform