Breaking Free: Building Successful Grocery Delivery Operations in an Omnichannel World

This report explores the strategies being used by grocers to provide seamless omnichannel customer experiences at scale, including:

  • How the leading brands in omnichannel delivery positioned themselves for growth

  • 3 leading strategies for omnichannel grocery - pros and cons

  • Why single-provider dependency is a growing liability for grocers

  • How to address rising customer expectations and grocery fulfillment profitably

  • Working with multiple delivery and fulfillment providers to expand efficiently

Building Successful Grocery Delivery Operations in an Omnichannel World

With online grocery predicted to become a $140 billion market by 2025, the pace of change in the grocery market has accelerated. Delivery leaders like Amazon, Walmart and Instacart have taught customers to expect faster, more convenient, more transparent and less expensive grocery.

Grocers who want to remain viable in the long term must learn to embrace omnichannel delivery and take back ownership of their customer data and delivery experiences.