We surveyed 1,000 enterprise retailers to assess their delivery and fulfillment operations. The resulting report covers where retailers are focusing their efforts in delivery and fulfillment in 2021, the gaps in the variety and efficiency of fulfillment services, and how different technologies can bridge those gaps for greater ROI.
Download the January 2021 report to learn:
The global pandemic of 2020 thrust eCommerce far forward of expected growth. Research reports state that the projected growth of eCommerce for the next 5-10 years took place within 6-12 months. In 2020, eCommerce experienced 30% year-over-year growth and is expected to hit 19.2% of all retail sales by 2024(eMarketer).
In this tumultuous period of changing shopping and buying habits, retailers rushed to scale up their eCommerce stores and order fulfillment services. Now, retailers and industry analysts agree that the fundamental changes in consumer behavior are not going away. The hastily-launched or expanded fulfillment models are starting to show cracks. Looking towards 2021, retailers are planning to further digitize and expand their delivery and fulfillment options in order to profitably meet the needs of the growing online market, while turning a profit.
Key findings include: