2023 Bringg Barometer

State of Last Mile Delivery

Retailers are dealing with inflation, fierce competition and rising costs, impacting their ability to effectively manage last mile delivery operations.
What will the road to profitability look like in 2023?
We surveyed 500 leading retailer managers to assess their last mile delivery operations. The results provide valuable insights for eliminating the complexity around last mile delivery, while reducing costs and increasing customer satisfaction.

Download this report to learn:

  • The greatest pain points and challenges in last mile delivery.
  • Are retailers ready to meet consumers’ growing expectations?
  • How to simplify last mile delivery, and also reduce costs and increase customer satisfaction.
  • Can technology provide the transparency and flexibility required to maintain and improve margins?

Key Findings Include:

  • 89% of retailers are struggling with last mile delivery operations – the top reason being complexity of tech stack (37%). 
  • Over 1 in 3 struggle to manage multiple fulfillment channels through disparate technologies.
  • 49% still lack flexibility during peak seasons, and 37% are unable to scale up/down drivers per need. 
  • 32% claim that integration with third party carriers is a growing challenge – affecting their ability to provide transparency on delivery options.
Resources 2023 Bringg Barometer