Real-time Reporting

Total Delivery Transparency & Visibility

Data is one of the most important components of an advanced delivery logistics management platform. Complete, real-time visibility into every aspect of your delivery operation means that everyone can easily and quickly access the insights they need to make important decisions —from dispatchers to customers, from drivers to service people, and all the way to the executives at headquarters.

Bringg’s Real-time Reporting module provides management, dispatchers, drivers and customers with real-time visibility into the progress and status of the orders—at the individual order level, as well as in aggregate. It gives backend operation managers accurate insight into where deliveries and inventory stand at any given moment, as well as a clear understanding of which drivers, teams and branches are performing most effectively, and which need to be optimized.

Measure Everything, Improve Anything

The Real-time Reporting module effectively grants you visibility into everything that’s happening in your business as it relates to delivery and logistics efficiency and performance, in a manner that is simple to understand and easy to act upon and benefits every participant in your delivery ecosystem.

Real-time Reporting makes it easy for dispatchers to gauge their drivers’ performance and efficiency with insights into their average delivery timeliness, customer ratings and more, enabling them to rapidly improve their team’s performance. Furthermore, the real-time data flows allow Live Alerts to notify dispatchers when, for example, an order is late, giving them the opportunity to take proactive action to keep customers satisfied.

Is a specific driver consistently receiving negative customer reviews? With Real-time Reporting, you can gain insights into these types of scenarios and address them in a timely manner. Moreover, by coupling these insights with Live Alerts that immediately notify dispatchers and drivers of such occurrences, you can quickly and efficiently address the issue at hand, and maintain a high level of customer service.

For customer support staff, the Real-time Reporting module is an indispensable tool. When these team members are faced with urgent customer complaints or inquiries, they can quickly obtain accurate information pertaining to the customer’s specific order—including real-time data on the exact location of their delivery. Drivers use the Real-time Reporting data to gain insight into their performance ratings and the areas where they need to improve, their position on their team’s leaderboard, and more. Proactive drivers can even take self-guided measures to improve their performance using insights gained from Real-time Reporting.

Measure Everything, Improve Anything

The Real-time Reporting module effectively grants you visibility into everything that’s happening in your business as it relates to delivery and logistics efficiency and performance, in a manner that is simple to understand and easy to act upon and benefits every participant in your delivery ecosystem.

Real-time Reporting makes it easy for dispatchers to gauge their drivers’ performance and efficiency with insights into their average delivery timeliness, customer ratings and more, enabling them to rapidly improve their team’s performance. Furthermore, the real-time data flows allow Live Alerts to notify dispatchers when, for example, an order is late, giving them the opportunity to take proactive action to keep customers satisfied.

Is a specific driver consistently receiving negative customer reviews? With Real-time Reporting, you can gain insights into these types of scenarios and address them in a timely manner. Moreover, by coupling these insights with Live Alerts that immediately notify dispatchers and drivers of such occurrences, you can quickly and efficiently address the issue at hand, and maintain a high level of customer service.

For customer support staff, the Real-time Reporting module is an indispensable tool. When these team members are faced with urgent customer complaints or inquiries, they can quickly obtain accurate information pertaining to the customer’s specific order—including real-time data on the exact location of their delivery. Drivers use the Real-time Reporting data to gain insight into their performance ratings and the areas where they need to improve, their position on their team’s leaderboard, and more. Proactive drivers can even take self-guided measures to improve their performance using insights gained from Real-time Reporting.

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Helping Management Make Informed Business Decisions

The Real-time Reporting module provides management and executives with a business performance dashboard which they can use to easily measure factors such as revenues, cost and ROI. This enables them to analyze considerations such as delivery costs versus customer satisfaction in a holistic and detailed manner. The real-time reporting feature offers complete transparency over components such as the exact location of inventory—whether it’s on the road or sitting in storage—equipping them with the crucial data layer they need to make informed business decisions.

Real-time Reporting provides unmatched insight into each and every aspect of a company’s delivery operations. When everything is measurable, executives can make smarter decisions and improve upon any part of the delivery and logistics operation. Is there a significant number of deliveries to a specific area? Perhaps opening a branch there would be lucrative. Using crowdsourced drivers in a certain branch is not a cost-effective option? Maybe it’s time to add a few more drivers to the in-house fleet.

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Bring Your Operations to the Next Level

A large automotive parts retailer had employed an outdated, manual process for measuring driver speed and efficiency. This manual process was manpower intensive and highly error-prone, to the point where employees at delivery origination points were taking notes on paper in order to measure driver departure and return times.

Drivers were burdened with the need to phone in at different points of their delivery route—something they didn’t always remember to do, and that proved disruptive to the retail managers tasked with noting their delivery timelines. This business’s manual reporting process was slow and laden with errors, making it extremely difficult to measure and optimize driver performance.

By using the Bringg platform and its Real-time Reporting module, dispatchers and team managers gained the ability to accurately and automatically measure all of their performance data. Delivery speed times, customer ratings per driver, team efficiency—they had instant access to all the data they needed to make the informed decisions that would improve their operations and drive ROI.

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Increased Efficiency

Improve your delivery processes and your team’s efficiency by measuring the logistics efficiency of every component of your operation

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Reduced Costs

Accurately identify, test and improve upon different areas in your operations that are draining your profits

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Customer Satisfaction

Take informed actions to improve your delivery operations and deliver a superior customer experience that keeps your business growing

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Flexibility

Present each of the different players in your delivery ecosystem with the specific information they need to make informed decisions and measurable improvements

Want to Learn More About Bringg?

Schedule a demo with one of our delivery logistics experts