Customers in the E-Commerce Era Expect the Best – and Beyond
In the age of Amazon, customer expectations and standards have soared when it comes to delivery. While in the past we may have settled for lengthy waiting times with no visibility into order status, today we all expect convenience, timeliness, transparency and direct communication.
With deliveries increasingly becoming the only offline touch point customers have with brands, a stellar delivery experience is now just as important as having a standout product. In fact, 87% of shoppers stated that they’d be highly more likely to shop again with an online merchant following a positive delivery experience, and 76% view the end delivery experience as the true test of how much a company values them.
All of this makes clear how crucial delivery experiences are to customer satisfaction, and that companies in all industries must adapt to this new customer-centric reality if they want to remain viable in the long-term.
Create Perfect, Branded Delivery Experiences For Your Customers
With the Bringg platform, you can provide frictionless delivery experiences that ensure customer delight throughout the delivery process, while maintaining full control and brand integrity at each and every touch point.
Customers receive an SMS linking to a web app (no download required) which enables them to:
Track their deliveries in real-time on a live map for full visibility into the status and location of their order, similar to the tracking maps available on ride hailing apps
Communicate directly with the driver or support center so they can notify them regarding any specific requests or questions about their delivery
Receive dynamic personalized alerts regarding the status of their order
Provide the necessary payments and tips
Rate the delivery experience and provide feedback
The Customer Experience feature can be embedded into any app or website, and fully customized to meet specific brand needs and requirements.