At the functional level, the platform includes:

Dispatch

Fully flexible and customizable dispatching in grab, automatic or manual modes. Manage workflow and create driver teams, filter to view specific driver types, groups or fleets, gain full driver visibility and transparency in real-time, and fit your specific needs through customization.

Tracking

Smart tracking for full visibility and transparency, including dispatch (track orders, drivers and communications via web or mobile app), drivers (track orders on task list and easily navigate to destination) and end-customers (track delivery via real-time map on a branded HTML5 app with no download required).

Alerts

Fully customizable alerts for drivers, dispatchers and end-customers with live alerts created via system configurations (order not accepted yet, driver off route, etc.), and escalating operational alerts sent to driver, then dispatcher, then other people of interest. A customizable cadence of SMSs or emails are sent to the customer once delivery is on its way, with personalized customer experience messages created per order as needed.

Communications

Create direct lines of real-time communications, interaction and in-app messaging for frictionless operations - consumer-courier, courier-consumer and dispatcher-consumer. Convey order-specific delivery instructions (text, photos, location, etc.) over encrypted communication channels that can be made anonymous.

Customer Experience

A fully controlled experience across all touch points ensures brand integrity throughout the delivery process. The experience can be embedded in any website or application, and includes real-time tracking, alerts, communications & ratings.

Customer Ratings

Customers receive notifications with a request to rate their experience after the delivery and leave feedback about the drivers and the orders. Companies can gain meaningful insights into customer satisfaction by measuring average ratings over periods of time.

Payments

Easy-to-use payment collection and integration enable drivers to collect all necessary payments, tips and signatures. The system supports cash on delivery, cash reconciliation after delivery, credit card payment at pick-up and/or drop-off point, and integration with Stripe and additional payment gateways.

Proof of Delivery

All delivery events and geo-locations are recorded and saved with all the required proof including enforceable signatures, photos, notes, custom forms, barcode scanning.

Chain of Custody

Scans at every point of the route enables continuous tracking of the location and owner of each item at at any given moment with a clear verification process for all. The strength of the chain can be determined based on business needs.

Returns Handling

Easy handling for any order that needs to be returned, including undeliverable items (configurable reasons and rules to follow), and intended return of inventory (task assigned while tracking inventory, chain of custody, and reconciling).

Route Optimization

Identify the most efficient workforce allocation, including ad-hoc stops and resequencing based on availability. The system supports both geocodes and street addresses as inputs, and can be customized by adding optimization algorithms.

Warehouse Staging and Inventory

Organize the sorting process at the delivery base or warehouse by scanning and printing, pre-load drivers with the right inventory and parcels, show route and order to staging personnel at each location, and maintain full chain of custody.

Virtual Warehouse

Expand the reach and efficiency of your logistics network by turning any location into a warehouse (such as store, vehicle, etc.) This means that all parcels from a certain area can be brought to/collected from a single point for customer/driver pick-up, while chain of custody and inventory control are maintained throughout the process.

Analytics

Gain meaningful insights into your delivery operations through driver performance reports (working hours, distance driven kilometers/miles, punctuality), queries on specific drivers (total shifts, orders, orders/shift, rated orders, average rating, etc.), performance actuals vs ETA vs SLA, time on road vs site, average late times, and more.

At the highest level, the system incorporates:

Big Data

Large sets of operational data that is collected over time are analyzed to reveal patterns, trends and associations. Companies can create specific business rules and adjust delivery schedules to optimize utilization, as well as amend optimization algorithms to ensure they are appropriate to all operating conditions.

Data Security

Advanced tools, security procedures, secure connections and various encryptions are used to securely store data according to different country tax, compliance and customer requirements.

Safety

Keeping everyone safe across the entire ecosystem is our foremost concern so we added several safety features to our system. For example, we alert drivers when they pass the speed limit and block drivers from texting while driving.

Privacy

The system keeps all user and usage data completely private. Bringg does not collect any data that is not related to deliveries, does not track any activity while a driver is off shift, and will never provide any user data to anyone, ever.

Customization

A highly configurable, modular platform which can be fully tailored to address every customer’s specific needs. The user interface can also be easily revised to show your brand design and visual style, as well as specific languages (currently 20+ languages and growing).

Scalability

Easily scale up your usage as needed at any point in time (supports real-time dispatching of up to 15,000 simultaneously active couriers per tenant and up to 100,000 active parcels per tenant).

Want to Learn More About Bringg?

Schedule a demo with one of our logistics experts