Delight Your Customers
with Perfect Delivery Experiences

Frictionless, branded deliveries are the ultimate measure of delivery success

In the age of Amazon and Uber, the bar for delivery order fulfillment is rising, with customers now expecting multiple, attractive delivery options. They demand free deliveries and inexpensive same-day or even same-hour deliveries—and they want to receive their orders exactly where it’s most convenient for them. Customers want friendly, frictionless delivery experiences with complete visibility, including real-time delivering tracking, and easy, reliable returns.

These heightened expectations present a number of logistical opportunities and challenges for any business with goods or services that need to be delivered. Those that can streamline, digitize and optimize their delivery operations will meet or exceed these customer expectations, driving sustainable brand and business growth. In contrast, those that fail to meet customers’ new delivery demands will struggle to maintain both their revenues and their relevance in the market.

Frictionless, branded deliveries are the ultimate measure of delivery success

In the age of Amazon and Uber, the bar for delivery order fulfillment is rising, with customers now expecting multiple, attractive delivery options. They demand free deliveries and inexpensive same-day or even same-hour deliveries—and they want to receive their orders exactly where it’s most convenient for them. Customers want friendly, frictionless delivery experiences with complete visibility, including real-time delivering tracking, and easy, reliable returns.

These heightened expectations present a number of logistical opportunities and challenges for any business with goods or services that need to be delivered. Those that can streamline, digitize and optimize their delivery operations will meet or exceed these customer expectations, driving sustainable brand and business growth. In contrast, those that fail to meet customers’ new delivery demands will struggle to maintain both their revenues and their relevance in the market.

The Three Pillars of Customer Experience in Delivery

Since customer satisfaction is the ultimate measure of delivery success, you need to delight your customers with perfect, fully-branded delivery experiences. The only way to achieve this goal is by using a comprehensive Delivery Logistics Management (DLM) platform that offers all the functionality you need to provide ideal customer delivery experiences, starting with these three requirements:

The Three Pillars of Customer Experience in Delivery

Since customer satisfaction is the ultimate measure of delivery success, you need to delight your customers with perfect, fully-branded delivery experiences. The only way to achieve this goal is by using a comprehensive Delivery Logistics Management (DLM) platform that offers all the functionality you need to provide ideal customer delivery experiences, starting with these three requirements:

1. Better Delivery Options

Presenting the right delivery options—such as same-day delivery and click-and-collect from retail locations—is a proven strategy for increasing order volume, order value and customer loyalty. Your competitors offer multiple, cost-effective delivery options, and your customers expect the same from your business.

Bringg’s DLM platform provides several modules aimed at helping you offer those options, and more. For example, when managing your Delivery Prep, the Quotes API allows you to streamline delivery quote collection, while Inventory Tracking offers you 360* inventory availability reporting.

quotes api
customer-experience

2. Branded, Seamless Order Tracking
and Transparency

Your customers expect to know where their deliveries are at all times and exactly when they will arrive, especially when they pay for premium same-day delivery. Bringg’s branded, real-time delivery tracking provides your customers with the next-generation live tracking experience they have come to expect and appreciate.

The live tracking maps are fully customizable, and can be easily added to your mobile app or website. Additionally, integrated, secure communications with drivers allow customers to easily tweak their delivery instructions (e.g. don’t ring the bell) or reschedule their deliveries.

2. Branded, Seamless Order Tracking and Transparency

Your customers expect to know where their deliveries are at all times and exactly when they will arrive, especially when they pay for premium same-day delivery. Bringg’s branded, real-time delivery tracking provides your customers with the next-generation live tracking experience they have come to expect and appreciate.

The live tracking maps are fully customizable, and can be easily added to your mobile app or website. Additionally, integrated, secure communications with drivers allow customers to easily tweak their delivery instructions (e.g. don’t ring the bell) or reschedule their deliveries.

customer screen

3. Delivery Innovations,
Returns and Fallbacks

The entire Bringg platform was designed from the ground up to be future proof, allowing you to offer the latest and greatest in delivery innovation and convenience to your customers.

Offering convenient returns is often just as important as providing exceptional deliveries. As a cost-center, offering buy online return-in-store, as well as optimizing return pickups and reverse logistics is imperative to maintaining operational sustainability.. Integrated delivery fallback options allow customers to reroute their attempted deliveries, improving both the customer experience and the economics of last-mile deliveries.

3. Delivery Innovations, Returns and Fallbacks

The entire Bringg platform was designed from the ground up to be future proof, allowing you to offer the latest and greatest in delivery innovation and convenience to your customers.

Offering convenient returns is often just as important as providing exceptional deliveries. As a cost-center, offering buy online return-in-store, as well as optimizing return pickups and reverse logistics is imperative to maintaining operational sustainability.. Integrated delivery fallback options allow customers to reroute their attempted deliveries, improving both the customer experience and the economics of last-mile deliveries.

Want to Learn More About Bringg?

Schedule a demo with one of our delivery logistics experts