[Food Logistics] Taking Delivery a Step Further – Timing Prediction and Demand Forecasting

In the new norm emerging from post-COVID-19, delivery in the food segment is critical and is in more demand than ever previously. However, a sudden, major shift to the delivery model in both the grocery and restaurant industries does not come without challenges. What is interesting is that some of the biggest buzzwords of the last decade, including artificial intelligence (AI) and machine learning, are the very solutions eliminating some of these challenges for organizations.

Getting food physically delivered to the consumer is only half the battle – maintaining excellent customer service and efficient operations is the other half of the delivery equation, and it is often riddled with roadblocks.