Bringg powers more than 500 locations across Latin America for McDonalds’ largest international franchisee, resulting in nearly half of delivery customers placing repeat online orders
Chicago, June 4, 2019 – Bringg, the leading delivery orchestration platform, announced today a partnership with Arcos Dorados, McDonald’s largest international franchisee, powering more than 500 restaurants across 11 countries in Latin America. Bringg has helped Arcos Dorados optimize their delivery operations and minimize the time it takes for orders to reach customers, ensuring that they quickly receive fresh food and enjoy a superior delivery experience.
Arcos Dorados chose Bringg to streamline their highly complex delivery operation, significantly increase their operational efficiency, and provide full control over the entire delivery process – from the accuracy of incoming orders, through the freshness of the food, and all the way to the customer experience provided by third party delivery providers. With Bringg’s integration with Arcos Dorados’ POS, employees can stay focused on in-store operations, communications with their partners are fully automated, and customers receive a personalized experience via the Arcos Dorados app.
The centralized Bringg platform handles all the McDelivery orders which come in from multiple sources and are delivered using more than a dozen fleets. Orders are intelligently assigned to a specific fleet based on distance, cost, and fleet performance, and prepared only when the assigned driver is close to the pickup location, ensuring that the food is fresh and that drivers don’t crowd the restaurant while they wait.
After scaling across 11 countries, we couldn’t be happier with the great leap in performance reaching nearly 1.5 million orders in Q1, and the equivalent jump in customer satisfaction.”
“We began our relationship with Bringg in three stores and even from that early stage the impact was off the charts” said Luis Marcelo, Digital Director of Arcos Dorados “We went from being blind to being able to see everything, from customer preference and fleet performance, all the way to the exact time at which we need to make the food in order to ensure the best quality for the customer. After scaling across 11 countries, we couldn’t be happier with the great leap in performance reaching nearly 1.5 million orders in Q1, and the equivalent jump in customer satisfaction.”
“Arcos Dorados really sets the bar for innovation in the restaurant industry in Central and South America.” said Tamir Gotfried, SVP & GM, Global Field Operations at Bringg “We’re honored that they chose our solution, and the fact that they have scaled up this quickly demonstrates how forward thinking they are. The fact that nearly 50% of customers quickly return to place repeat orders shows that Arcos Dorados now provide a winning customer experience.”
Bringg is the leading delivery orchestration solution, providing enterprises with the most efficient way to manage their complex delivery operations. Some of the world’s best-known brands in more than 50 countries are already gaining clear strategic value from Bringg’s powerful SaaS platform which offers the real-time capabilities they need in order to achieve logistical excellence across their delivery ecosystem. Market-leading companies from the retail, grocery, restaurant, consumer goods, logistics and services industries trust Bringg’s technology to help them streamline their logistical operations for peak efficiency, enable fully elastic logistics across multiple delivery models, and create perfect delivery experiences for their customers. By using our platform, they can establish successful cost-effective operations that balance the needs of all the participants in their delivery ecosystem – from management at headquarters, through the teams in the field, and all the way to the end-customers who are at the heart of the entire process.
About Arcos Dorados:
Arcos Dorados is the world’s largest independent McDonald’s franchisee in terms of systemwide sales and number of restaurants, operating the largest quick service restaurant chain in Latin America and the Caribbean. It has the exclusive right to own, operate and grant franchises of McDonald’s restaurants in 20 Latin American and Caribbean countries and territories, including Argentina, Aruba, Brazil, Chile, Colombia, Costa Rica, Curaçao, Ecuador, French Guyana, Guadeloupe, Martinique, Mexico, Panama, Peru, Puerto Rico, St. Croix, St. Thomas, Trinidad & Tobago, Uruguay and Venezuela. The Company operates or franchises over 2,200 McDonald’s-branded restaurants with over 90,000 employees and is recognized as one of the best companies to work for in Latin America. Arcos Dorados is traded on the New York Stock Exchange (NYSE:ARCO).