[BARRON’S] It’s Time for ‘Return-a-Palooza’ for UPS and FedEx. What It Means for Their Stocks

“Too often, online shoppers abandon their carts without buying because they are dissatisfied with their fulfillment or returns options, or the prices,” he says. “Retailers who advertise extended returns windows and alternative locations for return drop offs have a competitive advantage during checkout.”

Bloch argues that it is a win-win for retailers to be as flexible as possible with returns—even though most customers ultimately won’t use the service, but want peace of mind.

Read Full Article >