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Technical Account Manager

Chicago

Bringg's vision is to connect people and brands through innovative delivery and fulfillment that is accessible, usable and valuable to everyone. We do this with our innovative cloud platform that connects, automates and orchestrates supply chain technology, people and providers.

Bringgsters are passionate about solving complex problems at a high-scale, they are smart, innovative, creative, and push the product forward and make a real impact in the industry.

Bringg's Technical Application Manager executes upon a wide variety of customer technical enablement efforts, ensuring they continue to scale Bringg successfully to drive adoption and value realization, in partnership with the Customer Success Manager and with stakeholders across all parts of the business and at all levels.

This Is What You Will Do:

  • Work closely with Customer Success Managers (CSMs) to investigate complex technical issues, make recommendations, and perform configuration updates to resolve customer challenges
  • Work closely with CSMs to support configuration updates to enable continued expansion (new stores/facilities, teams, etc.)
  • Join/lead customer calls with the CSM as appropriate
  • Liaise with Product Management to share customer feedback and recommendations to make Bringg products more supportable and self-service for Bringg staff and customers
  • Partner with Product Excellence resources to ensure smooth handover of issues that are identified to be best handled as projects
  • Coach new CSMs as they build their product knowledge

This Is What You Need:

  • Fluency in written and spoken English
  • 3-5 years relevant work experience in a customer-facing, Technical Application Manager
  • Solid technical background with hands-on experience in digital technologies
  • Experience in technical support, project management, technical sales and consultancy
  • Familiarity with software and front-end development
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
  • Sense of Diplomacy, poise under pressure when working through customer issues
  • Previous experience in the application or implementation support domain- a plus
  • SaaS and Cloud experience– a plus
  • Willingness to travel up to 20%

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About Bringg

We are the delivery orchestration platform: a hyper growth, innovative global technology company that was founded to help enterprises thrive in the age of Amazon and meet their ever-growing customer expectations.

We work with the world’s leading brands in Retail, Restaurants, Groceries, Services and Logistics and have partnered with some of the most respected tech companies such as Salesforce and crowd-delivery companies like Uber, Doordash and Postmates, in order to build a massive network of resources in support of our customers.

At Bringg, we are on a mission to help foster employee talent as we work towards common goals. To facilitate both group and individual success, we have built an open, safe, fun environment which emphasizes teamwork and allows every member of our team to stretch, grow and reach their potential.