We are looking for an enthusiastic French speaker Technical support engineer to join the Bringg Support Team in Tel Aviv. Our Technical Support Team works closely with our customer success, solutions experts and R&D teams to provide resolutions for technical and product issues, while communicating and building trust and relationships with large international customers.
Responsibilities
Handling both customer support and technical support questions from Bringg customers.
Provide exceptional support services to both technical and non-technical users
Deep investigation and root cause analysis into reported issues using of a variety of tools
Case management with multiple competing priorities and ensure they are followed up correctly & promptly
Escalating issues to R&D and reporting bugs
Communicating and coordinating issues affecting customers
Validating issues and performing functional testing to validate fixes that relate to cases
Develop a strong understanding of Bringg and its components
Understanding customer needs including relevant features and configuration requests
Manage production incidents including communicating to internal and external stakeholders
Reporting on customer performance and monitoring usage to assist with implementation and support activities
Assist in knowledge transfer and documentation across the company and to our customers
Continually improve the support process to ensure the best service is provided in an efficient and effective manner
Skills / Experience Requirements
2 years experience in L2 or L3 technical or application support
Proven experience using SQL at an intermediate level
Proven track record working with REST APIs
Experience with providing technical and application support for Web & Mobile platforms
BS degree in Computer Science or related technical field
Customer oriented with customer facing experience
Experience working in operationally-critical environments in high-pressure situations
We are the delivery orchestration platform: a hyper growth, innovative global technology company that was founded to help enterprises thrive in the age of Amazon and meet their ever-growing customer expectations.
We work with the world’s leading brands in Retail, Restaurants, Groceries, Services and Logistics and have partnered with some of the most respected tech companies such as Salesforce and crowd-delivery companies like Uber, Doordash and Postmates, in order to build a massive network of resources in support of our customers.
At Bringg, we are on a mission to help foster employee talent as we work towards common goals. To facilitate both group and individual success, we have built an open, safe, fun environment which emphasizes teamwork and allows every member of our team to stretch, grow and reach their potential.
