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Customer Success Manager

Chicago, Illinois

Currently looking for Chicago office.

What will you do?

  • Establish and maintain trusted relationships across a portfolio of named accounts through account planning, proactive client communications, issue remediation and containment, and performance measurement
  • Build and execute account-specific success plans to proactively drive customer health, growth, and advocacy
  • Leverage your product knowledge and experience to ensure the customer receives maximum value from their Bringg solutions
  • Manage the implementation of new use cases, best practices, and functionality to expand existing accounts   
  • Collaborate with Sales to ensure customers' contract renewal 

What you need to have? 

  • 3-5 years experience as a Customer Success Manager\ Technical Account Manager with international large enterprises.
  • Technical knowledge and skills related to software solutions (SaaS environment)
  • Excellent communication skills with customers and key executives
  • An ability to create structure in ambiguous situations and implement strategies to drive success
  • Business results oriented, negotiation and presentation skills
  • Travel: up to 20%
  • Experience with the logistics industry is strongly preferred

#BI-remote 

 

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About Bringg

We are the delivery orchestration platform: a hyper growth, innovative global technology company that was founded to help enterprises thrive in the age of Amazon and meet their ever-growing customer expectations.

We work with the world’s leading brands in Retail, Restaurants, Groceries, Services and Logistics and have partnered with some of the most respected tech companies such as Salesforce and crowd-delivery companies like Uber, Doordash and Postmates, in order to build a massive network of resources in support of our customers.

At Bringg, we are on a mission to help foster employee talent as we work towards common goals. To facilitate both group and individual success, we have built an open, safe, fun environment which emphasizes teamwork and allows every member of our team to stretch, grow and reach their potential.