"Delivery in the Age of Amazon" -
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The purpose of this book is to help brands across multiple industries close the gap between their online and offline operations. It explains what delivery excellence entails, what the opportunities are, as well as what the challenges are, and how to overcome them.
Each chapter addresses a different industry or delivery model, and explores real-life case studies that illustrate the core concepts underpinning the book’s approach while showing you how to reap the rewards of fast, efficient, and customer-centric delivery operations.
Revisiting the challenges of the offline world and solutions for today
Industry-specific use cases - retail, grocery, restaurants, big & bulky, services and more
Model-specific use cases - crowdsourced, planned, on-demand, hybrid and more