Delivery Logistics Industry
Thought and Leadership


How Brands are Leveraging Direct-to-Consumer Sales and Deliveries to Secure Customer Loyalty

Brands which once sold primarily through other channels are embracing direct to consumer sales and deliveries in order to own the customer experience and introduce profitable new business models.

Is Automation the Answer to Last-Mile Delivery Pains?

Automating your delivery operations is critical if you want to maintain profitability while match the current expectations for customer experience. Here’s why.

9 Ecommerce Records Smashed in 2018

Retail ecommerce is booming and 2018 has been a year full of record smashes - from Amazon's Black Friday sales to the number of delivery returns made.

The On-Demand Delivery Experience: 10 Fundamentals

The on-demand economy has ushered in an entirely new era. With it, the expectations of consumers have changed drastically, and businesses need to keep up. The reason for this is that companies like Uber, Postmates and others are eating their lunch (so to speak).

Delivery in the Age of Amazon: Introduction

Online retail and online purchasing have digitized as far as they could without requiring similar disruptive changes in the offline world - but if businesses want to compete in the age of Amazon, that has to change fast.

[Chain Store Age Webinar] 7 Steps to Building State-of-the-art Retail Delivery Operations

The webinar will present the best practices retailers need to follow in order to successfully build state-of-the-art delivery operations

Are Retailers Turning a Blind Eye to the Importance of Free Shipping?

Free shipping is an essential hook for online shoppers, yet surprisingly many retailers aren’t acknowledging the weight that this carries as part of their overall value proposition.

3 Ways To Build Loyalty Through Your Supply Chain

According to research done at the Kellogg School of Management at Northwestern University, up to 15% of a business’s most loyal customers account for 55-70% of its total sales. Loyalty is a feeling that comes from experiencing brand love in different ways, from special in-store experiences to discounts or vouchers.

Upcoming Webinar: Retail Trends in the Age of Digitalization

Like many sectors, the retail landscape has been drastically transformed, changing the rules of engagement, creating new battlegrounds, and compelling retailers to respond with speed and pervasiveness to ensure that they will stay relevant for the long term.

Amazon-Whole Foods Deal: the Biggest Wake-Up Call in Retail History

Amazon accounts for 43% of US online retail sales. The one sector of the retail market Amazon didn’t have a significant toe-hold in was the gigantic $800 billion a year grocery market. That is until now.

TPP, Retail and Shipping… and What it Means for You

With the rollercoaster of the US elections now coming to a close, it seems that the once lauded Trans-Pacific Partnership trade deal is "Dead on Arrival." With that change of circumstance comes some unknowns for retailers, shippers, and consumers as well.

[INFOGRAPHIC] 20 Preparations for the Holiday Shopping Rush

This holiday shopping season, like years past, retailers, shippers, and consumers are all preparing and for a huge influx. Each player in this holiday shopping game - retailers, shippers, and consumers - has their part to play and their preparations to make.