Delivery Logistics Industry
Thought and Leadership
Companies like Postmates and DoorDash are thriving on an inherent consumer desire for on-demand experiences. More and more, people expect instant gratification in all aspects of their lives and expect you to give it to them. There are two main pieces of the on-demand puzzle—customer experience and logistics. You want to fulfill local deliveries as quickly as possible to keep customers happy, but figuring out the logistics has always been the main roadblock – a roadblock that can be overcome with the right technology.
Next month I'll be attending and presenting at the LogTech conference in Singapore. As I prepare my talk, I felt like it might be a good opportunity to share some of it with the Bringg audience. Given the theme of the forum, Logistics Technology, I felt I could provide value by highlighting how businesses can enrich the local delivery experience by using this kind of technology.
If there is any company that is a model of efficiency, especially when it comes to deliveries, it is Amazon. It's one of it's competitive advantages - when you order from Amazon, you can be sure the package will arrive on time. However, there is one notable exception that served as a wake up call to the entire industry.