Delivery Logistics Industry
Thought and Leadership

 

Would You Let a Courier Unlock Your Front Door?

This week, Amazon introduced a service that will allow Amazon couriers to open your front door and put your package safely inside your home. Of course, customers aren’t always home and available to receive their packages so the purpose of the service is to make delivery more convenient.

8 Issues To Consider When Setting Up Your Food Delivery Service

When setting up a food delivery service, you have to consider the following issues to ensure a high-quality customer experience

Should FedEx and UPS fear Amazon’s new delivery service? What can 3PLs do about it?

Last week, Bloomberg reported that Amazon is testing its own delivery service to rival UPS and FedEx. Their new “Seller Flex” service will focus on the pickup of packages from warehouses of third-party Amazon merchants and their delivery to customers’ homes.

Restaurant Deliveries: 6 Stats About What Customers Want

The quick service delivery market alone is forecasted to reach nearly $38 billion by 2020, while the entire market - full-service restaurants, home meal kits and others, could be three times as large or more.

Are Retailers Turning a Blind Eye to the Importance of Free Shipping?

Free shipping is an essential hook for online shoppers, yet surprisingly many retailers aren’t acknowledging the weight that this carries as part of their overall value proposition.

Leveraging Returns as Part of the Online Shopping Experience

As online retail grows, retailers have to leverage every new touchpoint in the delivery process in order to continuously build customer loyalty. One of the touchpoints that doesn’t get as much attention as the others is the returns process.

List of Amazon Acquisitions in 2017 (So Far!)

Amazon has been quietly acquiring smaller tech companies to help them strengthen their cloud capabilities with AI, cybersecurity, productivity and software design.

Punctuality in The Supply Chain: When Early Deliveries Become as Problematic as Late Deliveries

Tightening deadlines and delivery policies show the importance of managing and optimizing the flow of products throughout the supply chain. Wal-Mart is now in a position where they must reduce inventory, and de-clutter warehouses and store back rooms across their 4,700 US locations.

Purchasing vs In-house Delivery Logistics Software: To Build or Not to Build

Every day, we help companies improve and modernize their delivery logistics infrastructure with cutting-edge technology. They are aware of the growing expectations from customers when it comes to delivery speed, visibility and exceptional service. However, many of the businesses we speak to are also considering building the relevant technology in-house.

3 Ways To Build Loyalty Through Your Supply Chain

According to research done at the Kellogg School of Management at Northwestern University, up to 15% of a business’s most loyal customers account for 55-70% of its total sales. Loyalty is a feeling that comes from experiencing brand love in different ways, from special in-store experiences to discounts or vouchers.

5 Things to Consider Before Developing Food Delivery Operations

Food delivery is big business. Consumers demand convenience and choice when it comes to takeout. Food delivery options used to be limited to pizza and Chinese food, but now virtually any type of cuisine is available to the public.

Retail Trends: The Growing Demand for Click & Collect

Shoppers using Click & Collect order items online and then pick them up at a certain location instead of having them delivered. The pickup location can be the retailer’s local store or third-party locations such a post office, a purpose-built locker or a different store.