Delivery Logistics Industry
Thought and Leadership

 

Data-Driven Deliveries: 5 Types of KPIs That Directly Impact Your Business

The right data and KPIs can provide invaluable insights into delivery operations. We’ve identified the five types of KPIs that businesses are overlooking the most.

What McDonald’s $300M Acquisition Says About Data in Retail

McDonalds’ acquisition is not a bet on where the world of commerce is going, but rather a highly intelligent reaction to the way commerce works today.

Delivery in the Age of Amazon: Introduction

Online retail and online purchasing have digitized as far as they could without requiring similar disruptive changes in the offline world - but if businesses want to compete in the age of Amazon, that has to change fast.

How to Make Last Mile Logistics More Sustainable

Businesses are scrambling to create sustainable, affordable delivery processes that make the last-mile more eco-friendly.

Is Automation the Answer to Last-Mile Delivery Pains?

Automating your delivery operations is critical if you want to maintain profitability while match the current expectations for customer experience. Here’s why.

The On-Demand Delivery Experience: 6 Fundamentals

The on-demand economy has ushered in an entirely new era. With it, the expectations of consumers have changed drastically, and businesses need to keep up. The reason for this is that companies like Uber, Postmates and others are eating their lunch (so to speak).

Three Ways in Which Customer Demand is Reshaping Last Mile Deliveries

Conquering the last mile has quickly become one of the biggest challenges for any retailer. As e-commerce grows and the retail landscape shifts to a much faster and more dynamic environment, led by speed and convenience, the entire industry is looking for solutions to delight customers

What Can Retailers Do to Mitigate The Escalating Costs of The Last Mile?

It is estimated that the last mile accounts for up to 28% of the total delivery cost for retailers. Top-tier service comes at a price and as customer demand for delivery speed and flexibility grows, retailers must find new ways...

Upcoming Session: How Coca-Cola Moved to On-Demand Operations for the Last-Mile

See you at D3 in NYC on May 15th! 

Mass Customization in the Last Mile

A “one size fits all” approach to customer service doesn’t cut it in this day and age. A customer-centric mindset means that, by definition, companies have to prioritize not only what customers want, but also when, where and how they want it.

[REPORT] The Future of Last Mile

Recently, McKinsey published an incredibly in-depth report on the current state and future of last mile delivery. If you are a logistics and supply chain professional, I highly recommend you read the entire report - it provides truly valuable insights.

Re-Imagining Last Mile Logistics

Driverless trucks, drones, fully automated warehouses - these things were once the fantasies of science fiction. Now, however, the incorporation of these technologies into last mile logistics seems inevitable. First of all, let's take a look at last mile logistics; particularly, the "Last Mile Problem."