Delivery Logistics Industry
Thought and Leadership

 

5 Ways to Reduce Customer Friction in the Delivery Process

In a world where scalability and streamlined operations rule, reducing friction is the name of the game. For businesses that deliver - whether they be retailers, restaurants, RDSs, parcel services, or couriers - reducing customer friction is the key.

5 Ways to Prepare for Same-Day Delivery

While children around the world worry if they are on the naughty or nice list, businesses that make deliveries are making sure they have all their ducks in a row for the coming onslaught of orders for same-day delivery.

3 Ways Local Shops Can Compete With Amazon Deliveries

In 1991 catalog industry veteran Don Libey went on stage at the annual Catalog Conference and claimed that the country is heading towards same-day delivery models. Many seasoned catalog executives in the audience laughed. Today, retail giants like Amazon.com, Google, eBay and Wal-Mart are making same-day delivery a reality.

The Importance of Same Day Delivery

A survey conducted by comScore Inc. in 2013 showed 92% of consumers were willing to wait four or more days for free delivery. However, the demand for same-day delivery might be weaker than expected. According to a new Booz & Company survey of more than 1,000 online shoppers in the United States, most customers don’t necessarily need same-day delivery and, in fact, in many cases they don’t want it. Some stated they don’t want the item to arrive while they are making dinner or putting their kids to bed, let alone have it sit on their doorstep overnight.

6 Must-Haves To Deliver in the On-Demand Era

Tech investor and thought leader Semil Shah wrote a fantastic piece earlier this year titled “The On-Demand Stack.” In the post, Semil described the paradigm shift in consumer behavior and expectations, in which they now can get what they want when they want it, and know exactly where it is along the way.

The Black Friday Effect

It happens every year - Black Friday marks the beginning of the holiday shopping season and with it comes the most insane form of consumerism the world has ever seen.