Delivery Logistics Industry
Thought and Leadership


The Shift to a “Convenience Market”

The following is an excerpt from a recent interview with Marcus Hoed, co-founder of Dutch Express, a NYC based courier service. To listen to the entire conversation, you can stream or download the podcast here.

5 Customer Centric Supply Chain Metrics

Traditional Supply Chain Metrics are relatively well known, but in the age of empowered consumers, customer centric supply chains have become more important. Within the context of customer centric supply chains, it's important to look at these supply chain metrics as they relate to the customer centric model.

Creating a Competitive Advantage With Engagement & Efficiency

We live in a new age: the age of the empowered consumer. This means that customers expect to have the power to pick and choose items on their own, as well as have full visibility over every stage of the supply chain - including delivery.

Amazon and Atlas Air: a Match Made in the Sky

In its second such deal in the last 12 months, Amazon has announced a deal with Atlas Air, the Air Cargo Carrier, for the leasing of 20 Boeing jets. Sound familiar? That's because not that long ago, Amazon made a similar deal with an Ohio based company for the same amount of planes.

Amazon’s Plan to Own The Sky

Amazon's got a plan, and it seems that they are starting to execute on it. The plan is to take its strategy of becoming a full fledged shipping company to the skies... with the birds.

Word on the Street is Amazon is Expanding Same-Day Delivery

Global, local, and hyperlocal - Amazon has slowly but surely been establishing itself in the delivery space. One of its most ambitious projects is same-day delivery called "Prime Now" which provides local delivery as quickly as one-hour. Until now, the service was only available on the Prime Now mobile applications, which was not popular among the Prime paying users. According to Bloomberg, this spring it will be available on their web site, so it can be accessed via desktop.

Amazon’s “Operation Dragon Boat” and What it Means for the Shipping Industry

It sounds like something straight out of a James Bond movie: A secret operation called “Dragon Boat,” kept under wraps from the public. Recently we wrote about Amazon’s purchase of the French shipping company Colis Prive’...

5 Ways to Reduce Customer Friction in the Delivery Process

In a world where scalability and streamlined operations rule, reducing friction is the name of the game. For businesses that deliver - whether they be retailers, restaurants, RDSs, parcel services, or couriers - reducing customer friction is the key.

5 Ways to Prepare for Same-Day Delivery

While children around the world worry if they are on the naughty or nice list, businesses that make deliveries are making sure they have all their ducks in a row for the coming onslaught of orders for same-day delivery.

3 Ways Local Shops Can Compete With Amazon Deliveries

In 1991 catalog industry veteran Don Libey went on stage at the annual Catalog Conference and claimed that the country is heading towards same-day delivery models. Many seasoned catalog executives in the audience laughed. Today, retail giants like, Google, eBay and Wal-Mart are making same-day delivery a reality.

The Importance of Same Day Delivery

A survey conducted by comScore Inc. in 2013 showed 92% of consumers were willing to wait four or more days for free delivery. However, the demand for same-day delivery might be weaker than expected. According to a new Booz & Company survey of more than 1,000 online shoppers in the United States, most customers don’t necessarily need same-day delivery and, in fact, in many cases they don’t want it. Some stated they don’t want the item to arrive while they are making dinner or putting their kids to bed, let alone have it sit on their doorstep overnight.

6 Must-Haves To Deliver in the On-Demand Era

Tech investor and thought leader Semil Shah wrote a fantastic piece earlier this year titled “The On-Demand Stack.” In the post, Semil described the paradigm shift in consumer behavior and expectations, in which they now can get what they want when they want it, and know exactly where it is along the way.