Delivery Logistics Industry
Thought and Leadership


Amazon’s One-Day Delivery: What it Means for Retailers

3 takeaways on Amazon's announcement and what it says about the market, consumers, and retail today.

Data-Driven Deliveries: 5 Types of KPIs That Directly Impact Your Business

The right data and KPIs can provide invaluable insights into delivery operations. We’ve identified the five types of KPIs that businesses are overlooking the most.

Delivery in the Age of Amazon: Introduction

Online retail and online purchasing have digitized as far as they could without requiring similar disruptive changes in the offline world - but if businesses want to compete in the age of Amazon, that has to change fast.

How Brands are Leveraging Direct-to-Consumer Sales and Deliveries to Secure Customer Loyalty

Brands which once sold primarily through other channels are embracing direct to consumer sales and deliveries in order to own the customer experience and introduce profitable new business models.

Is Automation the Answer to Last-Mile Delivery Pains?

Automating your delivery operations is critical if you want to maintain profitability while match the current expectations for customer experience. Here’s why.

Top 3 Driver Incentives That Improve Fleet Performance

Quality of delivery service has a huge impact on the overall customer experience, so businesses need to find innovative ways to motivate & reward drivers.

Addressing the World: Overcoming Last-mile Delivery Challenges in Every Corner of the Planet

Delivering worldwide is a huge challenge, especially since 75% of countries lack a reliable address system or have no address at all. Here's how to change that.

The On-Demand Delivery Experience: 6 Fundamentals

The on-demand economy has ushered in an entirely new era. With it, the expectations of consumers have changed drastically, and businesses need to keep up. The reason for this is that companies like Uber, Postmates and others are eating their lunch (so to speak).

C-suite Teams Finally Discussing Transportation at a Strategic Level

According to DHL Supply Chain, the majority of c-suite decision makers view transportation as a strategic component of business growth, rather than as a commodity.

The Backlash from Poor Courier Delivery Experiences

A new report from eDelivery Expo shows that more than one in five customers (22%) will actively avoid courier companies with whom they’ve had a bad experience in the past. In fact, 17% of customers will check which courier company a retailer uses before making a purchase.

JD and Alibaba battle it out to win China’s delivery war, the Chinese online retailer is raising $2 billion to fund its warehousing and delivery unit - a move that will bring it’s strategy closer to Alibaba, the country’s leading ecommerce platform.

Holiday Deliveries in the US are Falling Behind as Demand Soars

Delivery companies are struggling after an explosive Cyber Monday, which saw sales soar a whooping 17% over last year