Delivery Logistics Industry
Thought and Leadership

 

How Brands are Leveraging Direct-to-Consumer Sales and Deliveries to Secure Customer Loyalty

Brands which once sold primarily through other channels are embracing direct to consumer sales and deliveries in order to own the customer experience and introduce profitable new business models.

Top 3 Driver Incentives That Improve Fleet Performance

Quality of delivery service has a huge impact on the overall customer experience, so businesses need to find innovative ways to motivate & reward drivers.

Addressing the World: Overcoming Last-mile Challenges in Every Corner of the Planet

Delivering worldwide is a huge challenge, especially since 75% of countries lack a reliable address system or have no address at all.

C-suite Teams Finally Discussing Transportation at a Strategic Level

According to DHL Supply Chain, the majority of c-suite decision makers view transportation as a strategic component of business growth, rather than as a commodity.

The Backlash from Poor Courier Delivery Experiences

A new report from eDelivery Expo shows that more than one in five customers (22%) will actively avoid courier companies with whom they’ve had a bad experience in the past. In fact, 17% of customers will check which courier company a retailer uses before making a purchase.

JD and Alibaba battle it out to win China’s delivery war

JD.com, the Chinese online retailer is raising $2 billion to fund its warehousing and delivery unit - a move that will bring it’s strategy closer to Alibaba, the country’s leading ecommerce platform.

Holiday Deliveries in the US are Falling Behind as Demand Soars

Delivery companies are struggling after an explosive Cyber Monday, which saw sales soar a whooping 17% over last year

Delivery Takes Center Stage In These 4 Christmas Campaigns

With Christmas just round the corner, advertising campaigns are in full force with retailers hoping to get a piece of the action.

European (and Many Other) Retailers Fail to Meet Customer Expectations for Delivery Alternatives

A wide range of delivery alternatives is one of the most decisive factors for an e-commerce operation to succeed. Convenience and flexibility are at the heart of what makes online shopping more appealing to many customers than visiting a store.

Should FedEx and UPS fear Amazon’s new delivery service? What can 3PLs do about it?

Last week, Bloomberg reported that Amazon is testing its own delivery service to rival UPS and FedEx. Their new “Seller Flex” service will focus on the pickup of packages from warehouses of third-party Amazon merchants and their delivery to customers’ homes.

Punctuality in The Supply Chain: When Early Deliveries Become as Problematic as Late Deliveries

Tightening deadlines and delivery policies show the importance of managing and optimizing the flow of products throughout the supply chain. Wal-Mart is now in a position where they must reduce inventory, and de-clutter warehouses and store back rooms across their 4,700 US locations.

My Coke Express: Restocking Merchants On-Demand

Transforming Resupply From Multi-day to Same/Next day Delivery. Ho Chi Minh city is the biggest city by population in Vietnam, as well as the nation’s leading economic center. It’s a key strategic market for The Coca-Cola Company...