Uber recently announced to its customers that it will be shutting down UberRUSH, its same-day delivery service. Launched in 2015, the service was supposed to provide merchants with the ability to compete with the likes of Amazon’s same-day shipping offers.
A new report from eDelivery Expo shows that more than one in five customers (22%) will actively avoid courier companies with whom they’ve had a bad experience in the past. In fact, 17% of customers will check which courier company a retailer uses before making a purchase.
Leading brands that once upon a time relied solely on partners to distribute their products are now embracing Direct-to-Consumer sales, which can be a powerful distribution channel with the added benefit of full control over the supply chain, and therefore also in full control of the overall brand experience.
What makes this number even more interesting is that besides the delivery segment, no growth is forecasted across the restaurant industry. This means that restaurants, and chains in particular, need to quickly react to these trends and step up their food delivery efforts.
A recent report from Gartner emphasizes the necessity for companies to adopt new technologies such as Bringg in order to remain competitive and improve vehicle routing in this volatile transportation environment.
A feature, which has quickly been gaining popularity and traction among our customers, is the ‘Hands Free’ option on our driver mobile app.
While now is the time to leverage the power of delivery, it’s still early days for most of the industry. Even the big players are just learning how to work with tech that still needs to be tested and refined.
The quick service delivery market alone is forecasted to reach nearly $38 billion by 2020, while the entire market – full-service restaurants, home meal kits and others, could be three times as large or more.
Companies that operate across different countries face multiple challenges in delivering their goods and services around the world…
According to research done at the Kellogg School of Management at Northwestern University, up to 15% of a business’s most loyal customers account for 55-70% of its total sales. Loyalty is a feeling that comes from experiencing brand love in different ways, from special in-store experiences to discounts or vouchers.
As retailers around the world improve their delivery logistics capabilities, they face major strategic challenges when deciding how to manage their delivery operations. Build an in-house fleet or outsource it? Need delivery partners, such as 3PLs, to scale?