As online retail grows, retailers have to leverage every new touchpoint in the delivery process in order to continuously build customer loyalty. One of the touchpoints that doesn’t get as much attention as the others is the returns process.
Besides the giant acquisition of Whole Foods and Souq.com to help expand their e-commerce reach, they’ve also been quietly acquiring smaller software tech companies to help them strengthen their cloud capabilities with AI, cybersecurity, productivity and software design.
Tightening deadlines and delivery policies show the importance of managing and optimizing the flow of products throughout the supply chain. Wal-Mart is now in a position where they must reduce inventory, and de-clutter warehouses and store back rooms across their 4,700 US locations.
Every day, we help companies improve and modernize their delivery logistics infrastructure with cutting-edge technology. They are aware of the growing expectations from customers when it comes to delivery speed, visibility and exceptional service. However, many of the businesses we speak to are also considering building the relevant technology in-house.
Shoppers using Click & Collect order items online and then pick them up at a certain location instead of having them delivered. The pickup location can be the retailer’s local store or third-party locations such a post office, a purpose-built locker or a different store.
Food delivery is big business. Consumers demand convenience and choice when it comes to takeout. Food delivery options used to be limited to pizza and Chinese food, but now virtually any type of cuisine is available to the public.
Amazon accounts for 43% of US online retail sales. The one sector of the retail market Amazon didn’t have a significant toe-hold in was the gigantic $800 billion a year grocery market. That is until now.
Amazon’s recent acquisition of Whole Foods sent shock waves through the grocery retail industry. But there are other retail verticals which also have huge potential to grow through customer-centric solutions that perfect their last-mile logistics.
It is estimated that the last mile accounts for up to 28% of the total delivery cost for retailers. Top-tier service comes at a price and as customer demand for delivery speed and flexibility grows, retailers must find new ways…